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Click one of the options in the chat window on the right to see how a chatbot could work on your website
Click one of the options in the chat window below to see how your chatbot could work on your website
We introduced live chat on our website to make it easier for our customers to ask us questions, and we're pleased with how it's going - we were able to fully customise the buttons and chat surveys and have used the data to help us make the website more engaging, and to provide a better service. The canned responses, ability to see what people type before they've sent it and ability to push people towards a webpage are really helpful for getting quick and good answers to our residents. Our operators like using the live chat dashboard, and the customisation is good.
George
Origin Housing
A chatbot will answer common questions that residents may ask, reducing your workload and the volume of phone calls and emails you currently receive.
This solution is saving valuable time and money for housing associations using it, in addition to increasing customer satisfaction levels.
Using the Click4Assistance Bot Builder, you can modify a bot to tailor to the specific needs of your housing association. Below are just some examples of what you can do.
At any point during the conversation, you can escalate the chat to a human agent, allowing your agents to handle difficult or specific enquiries effectively.
Escalation is optional, you bot can be configured not to escalate to a human agent.
Set up a bot to collect the information needed for contacting the customer outside of working hours.
Configure your bot to answer the most commonly asked questions.
Your bot can provide residents with external resources such as links to other web pages, PDF files and videos.
At any point, your bot can be updated to answer new questions, provide residents with additional resources, or add entire new conversation paths to extend its capabilities with handling resident enquiries.
Enter your email address below to receive further information about setting up a chatbot for your housing association.
Start a no-obligation free trial or request a demonstration with an account manager.
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