Add a new tool to your website this summer

Summer is the perfect time to refresh your website by adding new tools. And what better way to do that than by adding live chat software to your site? Live chat software lets you communicate with your visitors in real time, answer their questions, provide support, and increase conversions.

With that said, live chat solutions can vary in quality substantially. Problems include being clunky, difficult to use, slow, and unreliable.

Fortunately, Click4Assistance has a solution: Experiences by Click4Assistance, the ultimate communication solution for your website.

Discover Experiences by Click4Assistance, a suite of mobile-compatible communication tools for your website

Experiences by Click4Assistance is more than just live chat software. It’s a complete suite of mobile-compatible communication tools you can access via a web browser or a downloadable application. You can customise your dashboard to present only the features you need and organise your workspace as required. Chat buttons, pre-chat, and proactive invitations are all fully customisable, giving you tremendous control over how agents and chatbots interact with users arriving at your site. And the solution lets you define how you present live chat based on the part of your website users are using and the enquiry type.

Experiences by Click4Assistance also offers other communication channels, such as video chat, social media integration, smartContact forms, and artificial intelligence chatbots. Video chat lets you communicate in a more personable way, while forms let you capture critical information to move prospects through your sales pipeline. Natural language processing (NLP)-powered chatbots can also answer questions in regular human language, enabling effective twenty-four-seven customer service and enhanced triage. Click4Assistance’s tool lets you better connect with prospects and deliver a consistently superior experience.

Monitoring

Furthermore, Experiences lets you measure your performance and improve your results. Once installed, you can access a range of reports and analytics showing you how your live chat software is working for you. You can track key metrics such as visitor behaviour, chat volume, response time, satisfaction rate, and more, and benchmark your results against industry standards and identify areas for improvement.

Integrations

Integrations are also a primary feature of the software. Enterprises can integrate other tools with Experiences by Click4Assistance to streamline operations and provide a seamless and continuous history of customer interaction. In-house developer teams can advise on:-

• Automated routines
• Data export and extraction
• Integration with legacy CRM, social media and telephone systems

Get Experiences by Click4Assistance

Summer is nearly here. Don’t miss out on the opportunity to learn how to add online chat to your website. Experiences by Click4Assistance is a comprehensive communications solution to boost sales, improve customer services, and stand out from the competition. It’s also straightforward to implement, requiring minimal technical knowledge.

Get in touch with our team today to try a demo and see how the software could transform your processes and ability to meet clients’ needs.