Click4Assistance glyph Flower shape graphic Rectangle shape
12 August 2016 | 5690 views

How to Use and Benefit from an Automatic Navigation in Live Chat for Website System

How to Use and Benefit from an Automatic Navigation in Live Chat for Website System

We’ve all been in a situation where we’re in a store and we’re adamant we know what we want, but we’re strolling around and what we’re looking for is nowhere to be seen. Our natural instinct is to find a sales assistant and ask. It’s quick and simple and once achieved, it leaves us with a good customer experience.

However, when we’re browsing a website, we don’t exactly have someone to ask ‘where is the page for new items?’ etc. and can get frustrated and leave. So what can businesses do to avoid website abandonment?

Having a Live Chat solution in place means that representatives can easily assist with clients’ enquiries in the simplest way, using digital communication. Just like they would in store, visitors can ask anything they need just by clicking the chat button and instantly connecting with an operator. Whatever the visitors pain point might be, operators will be able to answer with the help of the features within the solution. Including:

  • Been asked the same question multiple times by various customers? The solution is predefined replies.

  • Need to send a quick document? Use the file transfer.

  • Have complicated instructions to convey? The visitor can print or email the transcript for future reference.

However, the feature that makes the biggest difference is a virtual way of directing a visitor to the right page of the website. The aim of the auto navigation feature is to simultaneously redirect visitors to specific pages of the website or the internet in general, which operators can do without leaving the chat. This is exactly like a sales assistant directing a customer to the right selection of clothes, or special materials etc. What better way to wow customers! This positively encourages them to use the website more often and possibly recommend the business to friends, just by the company showing a little succour. And for company, it can help cross-sell and upsell their products.

How to Access the Functionality

live chat for website auto navigate function

A library of stored URLs can be created within the software, allowing operators to simply choose the correct page from a list, and within two clicks, automatically present the page to the visitor.

This can help with navigation, product or services selection, or even to guide the visitor through the sales process. Why not start a chat with us today and request a free information starter pack. Or give us a call on 0845 123 5871.

Popular Blogs

What countries use ChatGPT the most? 9 Oct 2024

What countries use ChatGPT the most?

Some countries use ChatGPT far more than others, but why? Discover the answer here.

Read more
Click4Assistance UK Software Provider Partners with Largest UK Furniture Retailer 4 Oct 2013

Click4Assistance UK Software Provider Partners with Largest UK Furniture Retailer

Click4Assistance is proud to announce it has recently integrated its innovative live chat software into the existing website of largest UK home retailer Harveys Furniture.

Read more
How GDPR Affects Live Chat Software 8 Jan 2018

How GDPR Affects Live Chat Software

2018 signifies the start of the New Year, with many companies attention turning towards GDPR that comes into effect from 25th May 2018 for all 28 Member States of the EU.

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!