How to Use smartCast
smartCast is a great tool by Click4Assistance to increase the customer engagement process for call handlers and customers alike. Find out all about the best live chat solutions for websites here!
If you are looking for a feature to streamline your business efforts, the smartCast tool can do a lot to enhance the visitor journey. Let's show you how it can benefit you and the best ways to use it.
What Is smartCast?
smartCast is an additional feature within the Click4Assistance software portal to provide visitors with additional information or even secure a sale whilst in the chat. The smartCast feature allows for three different methods to enhance the visitor's journey, such as the operator's ability to put a webpage in front of the visitor during a chat as an extension of the chat window, or automatically display the panel after a set amount of time. Visitors can also have control over this and can expand the window themselves to get more information.
Casting a video is a great way to boost engagement, either for promotional purposes, to present a secure payment page, or even to display products with all the relevant details while chatting with the visitor.
What Are the Benefits of smartCast?
The smartCast approach can benefit your business in so many different ways and it can help your customers throughout the customer journey.
Displays Product Information
When customers are chatting to operators, they may want to know about specific features during the call. smartCast can display the product information in the smartCast window, rather than a separate web page, and without leaving the chat environment.
Provides Customers with Secure Payment Options
smartCast provides customers with a secure payment option next to the chat box rather than a separate page, ensuring chat visitors input security details securely and effectively.
Helps Keep Customers Engaged
If a customer is not able to get through to an operator, smartCast can display content while they are waiting, which will keep them engaged and entertained.
How Do You Use smartCast?
smartCast's functionality can be utilised when the operator is handling a chat, and is done as follows:
1. For the call handler to open a new window on the dashboard, click on “Auto Navigation” and in the navigation window, you can either select a pre-existing link or manually copy and paste a URL into the textbox and click on “Cast ” to open a separate window beside the visitor’s dialogue form.
2. You can also set a smartCast panel to automatically appear in the HTML after a certain amount of time to keep customers entertained in the queue.
3. For a customer to open the smartCast, they can click on the ? icon in the toolbar, which is visible from the start of the chat.
Looking for More Information?
smartCast is incredibly beneficial to customers and operators alike. You can look at the video below for a tutorial, and if you are interested in any other products, you can visit our YouTube channel to find out more.
If you’re interested in finding out more about Click4Assistance and how our online support can boost your website, you can look at this detailed guide for each of our features, or get in contact with our friendly team on 01268 524628 today for a free trial or demonstration.
