Keep your healthcare practice productive this winter

As the holidays draw nearer, the phones begin to ring: flu season is here. But this year will be different, as coronavirus has made its mark, and has brought most organisations to heel. A twinge of uncertainty lingers in the atmosphere as the winter flu and pandemic mingle in the shared air space, leaving the general population at the mercy of lockdowns and anxiety with every cough and sneeze. As the pandemic and annual winter flu symptoms are similar, there will no doubt be an increase in concerned telephone calls, appointment requests, and testing demands.

Is your healthcare practice prepared for this communication increase? How do you plan on managing the potential surge of calls, emails, and social media direct messages to your practice? How will your already pressured administrative team cope? Will they remain productive or will there be hour-long queues on hold and outside your practice? Click4Assistance can offer a helping hand with this.

It starts with a text…

As simple as that? Yes. Live chat for your website can drastically improve your administrative team’s overall communication productivity, since they can chat with multiple patients simultaneously, rather than one on one over the phone. With the introduction of an alternative communication method, your patients will spend less time on the phone, since some will prefer a live chat, thus reducing your telephone hold time and improving your practice’s customer experience. Your administrative team can easily book appointments and advise patients on current regulations quickly and easily with live chat for your website.

One click and you’re talking

Sometimes, a patient needs to speak with your team over the phone. With a single click, your administrative team can connect with your patient, without any long telephone queues. This is completely free of charge for your patients, which is ideal for those in lower income situations. Speaking is also helpful for those who have difficulty with a text based communication, making your practice more accessible and user friendly.

Level up your appointment game

Video chat has earned its rightful place in the hall of fame in 2020, since it has been the most talked about digital trend this year. Organisations globally have adopted video chat to keep communication moving more smoothly, and healthcare is not absent. Video chat appointments can ensure that your patients can receive the care they need and attend appointments that do not require a physical examination. This supports those patients with mobility challenges, as well as those who cannot meet appointment commitments. Your practice will experience an increase in patient follow up appointments, leading to more comprehensive care plans and notes. Video chat saves your entire practice time and money, since appointments online can be attended from anywhere, reducing time spent on travelling to the practice for appointments.

Click4Assistance, the best live chat for your website

When you think of customer service productivity, there is only one trusted name in the UK market: Click4Assistance. With over 15 years of hands-on experience supporting healthcare practices like yours, Click4Assistance is uniquely positioned to support your practice’s growing patient communication needs. The Click4Assistance dashboard allows your team to access everything they need in one place: live chat, video chat, social media direct messages, artificial intelligence and even your own CRM integrated. And with remote working built in, your team can fire up Click4Assistance from any laptop or desktop with a Chrome browser securely, whether they are at the practice or working remotely. The 256-bit encryption for data in transit ensures your live conversations are secure and our registration with the NHS Data Security and Protection Toolkit is classified as ‘expectations exceeded’ for security protocols, making Click4Assistance one of the most secure live chat for your website in the UK.

If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to digitally transform your health practice, give us a call on 0845 123 5871 or send an email to theteam@click4assistance.co.uk and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.