Share on facebook
Share on twitter
Share on pintrest
Share on linked-in
Share on google plus
Live Chat Services can Benefit Events Similar to Comic Con
DATE
Live Chat Blog Published On
TAGS
Live Chat Blog Tags
AUTHOR
Live Chat Blog Author
VIEWS
Live Chat Blog Views

20 July 2016

Gemma Baker

131

Live Chat Services can Benefit Events Similar to Comic Con

It’s that time of year that allows kids, teens and even grown men and women alike to cosplay – a “nerdy” word for fancy dress - as characters from movies, books, games etc. For those who have no idea what we’re talking about, this crazy event is also known as a Comic Convention (or Comic Con).


 

Still none the wiser? It’s just an event that allows people to dress up as anything they want and interact with others with similar or the same interests. Obviously the choice to dress up is down to you, some may attend purely for a good day out.

In the UK, Comic Cons generally happen every few months and last the course of a weekend. The whole “employee by week, Batman by weekend” scenario works in this situation. Due to the events happening throughout the year, customers are going to want to get a head start on getting props and costumes, and maybe even their tickets. Online stores can give a helping hand by implementing live chat services

Visitors can click the chat button that presents a chat window, enabling them to talk instantly with a representative. They can then ask any questions they may have and receive an instant response (as quick as The Flash!) This is a much easier and preferred means of communication.

live chat services offers instant communication

Customers may find themselves a little lost on the website, they can easily start a chat and have the operator direct them to the page they’re looking for by using the auto navigation system. If a customer hasn’t made the first move, representatives can send a proactive invitation for a chat, asking whether they need assistance. Like the auto navigation, the routing feature allows operators to direct visitors to a specific department (i.e. support) should they have any technical enquiries.

Predefined replies are another great feature within live chat services, these are saved responses that the business can set up for the operator to easily access when receiving similar questions from different visitors.

Businesses can customise the solution to fit their branding, colours and fonts etc. Perhaps you would like a colourful green and purple chat window, or a harlequin-diamond chat button! From the visitor’s perspective, it can look personal and they may feel more comfortable when engaging with the business.

Due to events like Comic Con, online stores are going to be inundated with enquiries! With live chat services being the easiest way to engage with customers, contact us on 0845 123 5871 or email us at theteam@click4assistance.co.uk for a free information starter pack.

 

Click4Assistance's very own Apprentice is in the main image! (centre). Taken at MCM London Comic Con in May as the character, 'Harley Quinn.'

Author Photo
Author: Rae Boyling
Rae is the Marketing Assistant for UK live chat software provider, Click4Assistance, with experience in copy and original writing, Rae produces content for articles appearing on the Click4Assistance website and email campaigns.



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Live Chat Software Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Live Chat Software Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.