Make your healthcare practice more efficient!

Appointments

When your healthcare practice’s phone rings, it’s usually about an appointment, from an existing or  potentially new patient. Booking in a patient does not always take long, but it’s a task that can be made more efficient. Offering a self service booking option on your healthcare practice’s website can massively skyrocket your practice’s efficiency, while providing a more convenient option for patients. This would mean that patients can make appointments when it’s convenient to them, such as outside of working hours, without it disrupting their work day. Self service appointment booking will reduce the workload for your administrative team, while being cost effective.

Virtual appointments are the new normal since the 2020 pandemic, and are the second best thing for efficiency. Since virtual appointments can happen anywhere, your doctors do not have to be in the practice to “meet” with patients, allowing them to work from wherever they are. Video chat also improves your appointment attendance records, since patients are more likely to attend a virtual appointment due to its convenience. Video chat appointments allow your patients to attend without disrupting their day, additionally supporting patients who have difficulties with mobility and are in situations where attending the practice for a follow up is challenging. While reducing your walk-in traffic to the practice and the spread rate for contagious viruses, your practice will massively improve their patient experience with this one addition in communication channels.

Communication

Healthcare practices have a high volume of incoming communication, which means that you could be waiting on the phone for over an hour to speak with a team member. By using a communication alternative such as live chat for website, your practice could experience a reduction in call volume and a reduction in call waiting time. This instantly boosts your team’s productivity, since they are able to chat with multiple patients on live chat simultaneously, while improving your patient’s customer experience.

Time is precious, and in this hectic world we live in, automating tasks is often one of the best things to improve efficiency. Imagine if all of your website visitors were automatically greeted, and your patients were helped no matter what time or day it was. This is what artificial intelligence chatbots are all about. They can speak with an unlimited number of website visitors at a time, while answering basic questions and helping your patients to book appointments or even help with figuring out if their symptoms are urgent with Coni, the AI conversational interface. By automating these simple tasks, your call volume will reduce even further, with mainly patients who have difficulties using text based communication calling the practice directly.

The best live chat provider

Click4Assistance is the best live chat provider in the UK, with over 15 years of experience supporting healthcare practices like yours. Leading the way in communication software security, Click4Assistance is the most robust and secure online chat software for your practice, with our NHS Data Security and Protection Toolkit classified as “expectations exceeded” for security protocols, so you know your patient data is safe and secure.

If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to digitally transform your health practice, give us a call on 0845 123 5871 or send an email to theteam@click4assistance.co.uk and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.