How the New Click4Assistance Solution Will Benefit the Travel Industry
The Click4Assistance developers have been busy putting together the new enhanced live chat solution ready for launch. Here’s a sneak peak at what you can expect and how it will benefit your travel company.
‘Experiences’ by Click4Assistance
The new solution enables you to customise your visitors’ communication experience on your website, with the use of several tools. These tools can be used individually or in conjunction, giving you the flexibility to decide exactly how you engage with your customers.
Live Chat
Connect with visitors instantly to assist with destination selections, availability or booking enquiries.
Over the last year, we’ve been putting together a series of blogs aimed at the travel industry regarding the benefits of live chat, supported by a powerful suite of reporting tools. For more information click the links below:
Travel Company Destinology Switch Live Chat Provider
Convert Summer Holiday Sales with Live Chat Integration
Orbital Travel Live Chat Case Study
smartContact
Gather visitor details using easily customisable contact forms. Call-back, brochure requests or booking enquiries are just a few of the options available to you.
Travellers usually browse for destinations and holiday packages during their leisure time, which can also be your representative's leisure time. For 24/7 availability smartContact is the tool to use.
smartContact allows your organisation to fully customise forms to collect the visitor’s information your representatives require to contact the visitor. Your form will be available on your website 24/7, once the visitor has completed their details these are sent to your allocated email address.
Video Chat
Introduce video and voice to enhance the chat experience, building customers’ trust and loyalty.
Years ago, I remember walking into the local travel agents with my parents and after browsing through the various brochures available, sitting down at an advisor’s desk to run through the details and book the holiday. Nowadays, with more high street agencies closing, we are beginning to lose this experience as we are self-browsing and booking holidays through the internet without ever speaking to someone, missing out on hearing the advice and tips they have picked up about the destination.
Video chat can help take this experience into the digital world. Once a visitor has browsed your website for travel destinations and holidays, should they have questions video chat would be able to connect them and your advisors face-to-face and go through the visitor's questions as they would in the office, even booking the holiday then and there!
Click2Call
Allow visitors to request a free phone call, instantly connecting them to your team over the normal phone network.
If visitors are browsing your website on their mobile device and wish to speak with an advisor about your holidays, it can be expensive for them to call on their mobile phone, Click2Call allows your representatives to be notified that the visitor wants to have a call with them. Upon accepting this request the advisor phone will ring and automatically connect to the visitor as an outgoing call, so the visitor will not incur expensive phone bills.
Promotions
Present your latest packages, special deals or important news to your visitors automatically, and even redirect their browser to the relevant page.
Just like a travel agent’s window filled with the latest deals and offerings, promotions allow you to present an image in front on your online visitor about your special offers, capturing their attention like your posters would. If the visitor is interested in finding out more they can click on the promotion to be automatically redirected to a specific page.
Meeting Rooms
Collaborate with multiple participants. Offer virtual open days, or host webinars and package launches.
If your company will be working with a group of visitors perhaps organising day trips and / or excursions and there is a lot of information to convey before the date, meeting rooms can be set up for those travellers to be in a group chat to deliver the information and answer any of their questions beforehand, this would reduce time spent answering enquiries on an individual basis.
Summary
Each tool can be useful to the travel industry and all of them can be optimised on your website or you can choose the most suitable.
We are excited to be launching the new solution this year. So if you would like some further information on our chat integration simply register your interest by emailing theteam@click4assistance.co.uk and we will keep you updated with all the latest news.
