Self-Hosted Solutions Are a Thing Of The Past

Self-hosting was once the norm for most businesses and organisations. It made sense to have your own servers hosting your own software and applications. For large businesses, in particular, self-hosting had a number of benefits, including providing added security, control over data and storage and more.

However, as cloud computing has evolved, the need for self-hosting has diminished. The COVID-19 pandemic has shown that businesses can operate successfully using hosted services, and take advantage of the benefits hosting services have to offer. As you bring new technology and applications into your business, choosing a fully-hosted solution can be the best approach for your business.

In the case of web live chat software, a fully-hosted solution provides a simple, effective way for your organisation to make the most of web chat solutions. Ideal for businesses of all sizes, you can benefit from the latest features, without the hassle of hosting the software on-site.

Are self-hosted solutions a thing of the past? Learn more about why the days of self-hosting are over and why a fully-hosted solution is the future.

Why is nobody using self-hosted solutions anymore?

Self-hosted solutions were once a common (and the only solution) for businesses when it came to applications and software. Large businesses may have had the resources for on-site services and maintenance, but this wasn’t always possible for smaller businesses.

As cloud solutions have taken off, it has become even easier for people to launch businesses and get going with minimal equipment, while benefiting from the latest solutions. Companies providing SaaS (Software as a Service) solutions are able to cater to a wide range of customers, using scalable services in line with business size and need. Businesses no longer need on-site servers to host applications and data, it can all be managed securely in the cloud.

During the pandemic, fully-hosted solutions provided an easy way for business operations to continue, even with employees dispersed and working from their homes. The pandemic also provided the opportunity for more people to start their own businesses, meaning more people were choosing fully-hosted solutions.

Self-hosted solutions can be expensive to set up and manage, require various processes to back up data, and rely on having access to the on-site server to maintain. With fully-hosted solutions providing flexible services at a reasonable cost, it’s easy to see why fully-hosted has become the preferred hosting solution for businesses.

What are the benefits of having fully-hosted live chat software?

Choosing a fully-hosted solution for your live chat software provides you with a number of benefits, including:

Reliability

Fully-hosted solutions are installed and maintained by the provider. For businesses, this means no additional equipment is needed, and the responsibility lies with the provider. Solutions are designed to be secure and reliable, providing greater security than an on-site solution might offer.

Cost-effectiveness

Choosing a fully-hosted live chat service means you won’t have to pay for someone to manage it and install it, it’s all taken care of by the provider. The cost of licensing software can be much more efficient than purchasing software and having a team responsible for it. This makes it ideal for smaller businesses and startups with a smalll headcount.

Scalability

A fully-hosted solution can be scalable, allowing businesses to increase or decrease their packages in line with business needs. This gives smaller businesses the opportunity to grow easily, while larger businesses can also scale back if needed.

Automatic updates

Software updates can be a chore for businesses with on-site servers, rendering some services out of action while the updates are taking place. With a fully-hosted solution, updates are rolled out automatically, ensuring you receive the latest features and fixes.

Professional support

Tech support is vital for any business, but on-site tech support isn’t possible for everyone. A fully-hosted solution like live chat software ensures round-the-clock support to ensure your queries are dealt with and issues fixed quickly.  

Choosing Click4Assistance for your fully-hosted live chat solution

With over 15 years of experience, Click4Assitance provides a valuable communications solution for businesses, using fully-hosted software designed to meet a range of business needs. Our solution is cost-effective, scalable and features a range of support options to help keep your software running smoothly. Live chat can transform your business, and we’re here to help. Contact us today to request a demo or start your free trial today.