13 January 2015 | 5342 views

Technologies including Web Chat Software boost Online Fundraising

Technologies including Web Chat Software boost Online Fundraising

A leading charity software provider, Blackbaud has outlined how technology continues to innovate and give added momentum to fundraising.  Fundraising itself has been made much easier with the advent of the Internet but there is also evidence that newer developments have given it a further boost.

In particular, technology including, social media and web chat software have enabled fundraisers to:

  • Reach donors in new places
  • Give greater depth to online stories with video and descriptors
  • Make giving easier and more streamlined
  • Give more frequent updates
  • Keep costs at a minimum

Perhaps the greatest innovation with regard to modern technology for fundraisers is the use of video – especially across social media channels 

This media is then shared and often goes viral due to  web chat software and social media.  This is particularly true when users are sharing or viewing using mobile smartphones or tablets which are great for video and can then be shared quickly with friends or followers.

Live chat software, particularly for fundraising, is probably one of the newer technologies that is also now making online fundraising much easier for both businesses and donors.  Web chat software is relatively cheap to implement for non-profit organisations and offers immediate interaction with donors and partners.  It also gives web visitors the ability to get instant answers and advice on all aspects of fundraising and information on the respective charities or events.

Web chat software also has the ability to target website visitors (who may be potential donors or future partners) using proactive or ruled based prompts within the live chat software.  Interacting with web visitors adds a more human touch to the fundraising experience which can often by lacking from a website.  Conversing with a customer can often be the one element that can turn a web visitor or new user into a donor or new fundraiser – adding that perfect reassurance or simple information at just the right time.

Click4Assistance has been providing web chat software to businesses since 2004 and have packages to suit large corporates as well as SMEs and non-profit organisations.  For further information or to begin a no obligation trial click here

Popular Blogs

4 Sep 2018

The Ultimate Guide To Live Chat Software

Everything You Need To Know About Live Chat Software Integration And Why You Need It

Read more
17 Nov 2016

Card One Banking’s Success with Live Chat on Website

Card One Banking is an independent company that has provided current accounts and payment services since 2007. 

Read more
15 Jun 2017

Accessibility in Live Chat Integration

Organisations that design websites, web technologies or web tools should remove any barriers that prevent interaction with or present accessibility issues for people with disabilities; this is known as web accessibility.

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!