For over 20 years, we’ve been the trusted live chat and chatbot provider for the UK automotive industry, with British technology designed to help dealerships, garages, and auto traders attract, engage, and serve their customers.
Why leading automotive businesses choose us for live chat, chatbots and AI
Spend more time on the forecourt than the phone! Transform how you communicate with customers, streamline operations, simplify research and purchasing, and deliver ongoing post-sales service with Click4Assistance. Proven to increase sales, improve customer satisfaction, increase first contact resolution, reduce time and save costs.
Trusted by UK automotive professionals
From independent dealerships to nationwide franchises, we help automotive businesses connect with their customers and provide exceptional service.
AI-powered support for sales and service teams
Equip your team with AI-driven insights and recommendations to respond quickly and accurately to customer queries, enhancing the buying experience.
Support for after-sales service
Live chat isn't just for new or used sales - It's also valuable for after-sales support. Customers can use live chat to schedule service appointments, ask about maintenance, or enquire about warranties.
Instant customer support
Live chat allows dealerships to address customer enquiries in real-time, quickly answering questions about vehicle availability, pricing, financing options, and trade-in evaluations.
Enhance customer convenience
Car buyers often research vehicles online before visiting a dealership. We make it easy for them to ask questions without the need to call or visit in person, catering to their need for convenience and accessibility.
Competitive advantage
With more car buyers starting their journeys online, offering additional communications tools demonstrates a customer-centric approach that gives dealerships a competitive edge. It ensures that customers receive the information they need without delay, increasing the likelihood of converting them into buyers.
Host virtual showrooms
Showcase your new or used vehicles through secure Meeting Rooms, where sales teams can connect with multiple potential buyers to provide virtual tours, vehicle releases, demonstrations, and consultations.
Flexible licences
Automotive businesses often experience seasonal peaks in activity during sales events, new model launches, or promotional campaigns. Our flexible licences allow you to scale your live chat solution to match your business needs.
Real-time insights and feedback
Live chat provides valuable insights into customer preferences, concerns, and frequently asked questions. Dealerships can use this data to refine their marketing strategies, such as targeting specific customer segments or promoting certain models, to improve their services, and more effectively address customer needs.
Secure, GDPR-Compliant & UK-Based
As a UK-based provider with ISO27001 accreditation, we prioritise data security and compliance. Your data remains secure and is always hosted within the UK, meeting the strictest privacy and regulatory standards.
Tried and tested communication solutions tailored for the automotive industry including Live Chat, Chatbots and AI.
Live Chat
For human interaction and assistance
Provide real-time support to customers with a customisable live chat platform:
Managed by human agents with over 60 built-in reports for operational insights.
Designed, supported, and maintained in the UK for seamless integration, excellent functionality and superb reliability.
Coni
The conversational chatbot for signposting
Coni assists with routine customer queries, from pricing and availability to service bookings. With our intuitive drag-and-drop builder, Coni can be customised to suit your dealership or garage's unique needs, reducing staff workload and increasing efficiency.
Arti
The AI chatbot for
in-depth knowledge
Powered by ChatGPT, Arti enables human-like interactions and works alongside your existing resources:
Train Arti with brochures, FAQs, and inventory details to deliver accurate, instant responses.
Share critical links, booking forms, and promotional offers.
Automate common tasks like test drive scheduling and service reminders, freeing up staff for personalised customer interactions.
Connecting your teams with your customers
Start a chat from anywhere with just one click
Working across different departments, allowing your trained staff to deal with a variety of questions relating to topics such as sales, services, finance, support and much more:
Providing Chat Solutions since 2004
Offering a resilient & reliable service to all our customers
Your data resides in & will never leave the UK
We can be reached via Chat, Phone & Email
Focussed on needs of UK industries and organisations
Providing Chat Solutions since 2004
Offering a resilient & reliable service to all our customers
Your data resides in & will never leave the UK
We can be reached via Chat, Phone & Email
Focussed on needs of UK industries and organisations
The automotive industry is embracing AI technology, so we built Arti the AI Chatbot
Harness the power of AI to meet the unique demands of auto traders
Vehicle enquiries
Help customers find their ideal vehicle by providing instant details on specifications, pricing, and availability.
Service bookings
Enable customers to schedule MOTs, repairs, and maintenance directly through live chat or chatbots.
Finance and insurance information
Provide tailored finance and insurance options quickly and efficiently.
Virtual sales consultations
Engage potential buyers with one-on-one video consultations, showcasing features and answering questions in real time.
Customer support
Handle post-sale enquiries, warranty claims, and troubleshooting with ease.
Create and train your very own AI Bot with existing content such as course materials, knowledge base articles or any pages on your existing website or portal. Just upload a document or enter a url and ask Arti a question and watch him respond.
Find out moreTry Coni the Chatbot
Others may call this an AI Chatbot, we don’t!
It’s a Chatbot that you build using a simple drag-and-drop interface
Coni by Click4Assistance is your fully automated chatbot that guides visitors to live agents or answers their queries. Powered by pre-set automotive questions and answers, Coni bots can be customised using our intuitive drag-and-drop, no-code simple to use interface. Importantly, when live agents are unavailable, Coni steps in to provide round-the-clock support, ensuring a seamless visitor experience. Coni is designed to triage commonly asked questions and reduce your staff's workload.
See the chatbot in action 
Click one of the options in the chat window on the right to explore how Coni can work on your website and transform your customer interactions.
Find out moreClick here to try Coni
Note: This is an example of an automotive chatbot. We understand automotive businesses have their own types of services which is why Coni can be easily configured based on your unique needs.
Building your own chatbot couldn’t be easier
Using a simple drag-drop interface you can build and configure your own chatbot with ease. Display images, formatted text, links for signposting, multiple options for different paths, gather information and even hand-off to agents in different departments.
Go beyond simple text chat on your website
Seamless omnichannel communication including Facebook Messenger, WhatsApp for Business and traditional SMS
Agents can manage inbound communication channels such as WhatsApp, Facebook Messenger and SMS text messages in a single interface.
Allow customers to reach you via WhatsApp, SMS, Facebook Messenger, or live chat, all managed from a unified dashboard.
smartContact
Easily implemented call-to-action forms using smartContact, for example, allow potential buyers to book a test drive on your website, from a link in an email, or directly through your social media channels.
Video Chat
Facilitate instant video communication between customers and your team to show vehicles remotely and live!
Read our automotive blogs
View all blogs
6 Nov 2024
How Chatbots Can Benefit Car Dealerships
Chatbots benefit car dealerships in a number of ways. If you want to find out more, this is the guide for you.
Read more
6 Feb 2024
Driving Sales in the Digital Age: Auto Traders and the Power of Live Chat
In a world where technology has overhauled traditional sales methods, auto industry players are finding innovative ways to stay relevant. The days of relying solely on showroom visits are long gone. Now, personal interaction means instant messaging and a handshake could easily become a click when you discover how to add online chat to your website.
Read more
14 Nov 2023
How Can Auto Traders Benefit From Using Live Chat?
Discover how auto traders can benefit from SaaS live chat services for business by adding them to their websites.
Read more
31 Jul 2024
Top Tips for AI Chatbots: Coni and Artie
Learn the differences between CONI, the formbot, and ARTIE, the NLP-powered chatbot, to make an informed choice for your business needs.
Read more