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For over 20 years, we’ve been the trusted live chat and chatbot provider for the UK automotive industry, with British technology designed to help dealerships, garages, and auto traders attract, engage, and serve their customers.

Why leading automotive businesses choose us for live chat, chatbots and AI

Spend more time on the forecourt than the phone! Transform how you communicate with customers, streamline operations, simplify research and purchasing, and deliver ongoing post-sales service with Click4Assistance. Proven to increase sales, improve customer satisfaction, increase first contact resolution, reduce time and save costs.

Trusted by UK automotive professionals

From independent dealerships to nationwide franchises, we help automotive businesses connect with their customers and provide exceptional service.

AI-powered support for sales and service teams

Equip your team with AI-driven insights and recommendations to respond quickly and accurately to customer queries, enhancing the buying experience.

Support for after-sales service

Live chat isn't just for new or used sales - it's also valuable for after-sales support. Customers can use live chat to schedule service appointments, ask about maintenance, or enquire about warranties.

Instant customer support

Live chat allows dealerships to address customer enquiries in real-time, quickly answering questions about vehicle availability, pricing, financing options, and trade-in evaluations.

Enhance customer convenience

Car buyers often research vehicles online before visiting a dealership. We make it easy for them to ask questions without the need to call or visit in person, catering to their need for convenience and accessibility.

Competitive advantage

With more car buyers starting their journeys online, offering additional communications tools demonstrates a customer-centric approach that gives dealerships a competitive edge. It ensures that customers receive the information they need without delay, increasing the likelihood of converting them into buyers.

Host virtual showrooms

Showcase your new or used vehicles through secure Meeting Rooms, where sales teams can connect with multiple potential buyers to provide virtual tours, vehicle releases, demonstrations, and consultations.

Flexible licences

Automotive businesses often experience seasonal peaks in activity during sales events, new model launches, or promotional campaigns. Our flexible licences allow you to scale your live chat solution to match your business needs.

Real-time insights and feedback

Live chat provides valuable insights into customer preferences, concerns, and frequently asked questions. Dealerships can use this data to refine their marketing strategies, such as targeting specific customer segments or promoting certain models, to improve their services, and more effectively address customer needs.

Secure, GDPR-Compliant & UK-Based

As a UK-based provider with ISO27001 accreditation, we prioritise data security and compliance. Your data remains secure and is always hosted within the UK, meeting the strictest privacy and regulatory standards.

ISO GDPR Compliant UK Based Live Chat and Chatbot Provider

Tried and tested communication solutions tailored for the automotive industry including Live Chat, Chatbots and AI.

live chat agent handing chat enquiries shadow graphic

Live Chat

For human interaction and assistance

Provide real-time support to customers with a customisable live chat platform:

  • Managed by human agents with over 60 built-in reports for operational insights.

  • Designed, supported, and maintained in the UK for seamless integration, excellent functionality and superb reliability.

A Chatbot handing chat enquiries

Coni

The conversational chatbot for signposting

Coni assists with routine customer queries, from pricing and availability to service bookings. With our intuitive drag-and-drop builder, Coni can be customised to suit your dealership or garage's unique needs, reducing staff workload and increasing efficiency.

An AI Chatbot handing chat enquiries

Arti

The AI chatbot for
in-depth knowledge

Powered by ChatGPT, Arti enables human-like interactions and works alongside your existing resources:

  • Train Arti with brochures, FAQs, and inventory details to deliver accurate, instant responses.

  • Share critical links, booking forms, and promotional offers.

  • Automate common tasks like test drive scheduling and service reminders, freeing up staff for personalised customer interactions.

Book a Demo

Our team of experts are here to demonstrate how live chat and chatbots can transform communication at your automotive business.

Understand how similar organisations have successfully implemented Click4Assistance

Simplicity is the key, a real-time demo to show you the software in action and answer your questions

Find out more about our team and our stance on UK data security and compliance

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Connecting your teams with your customers

A automotive chat window widget
A man looking at a automotive chat window widget

Start a chat from anywhere with just one click

Include your web chat widget within emails
Email
Open you chat window with just a normal web link
Web Link
Embed you chat window in your PDF sales materials
Sales Materials
Added you live chat button to any website regardless of platform
Website Visitors
Including your chat widget in Facebook, Instagram, X, and YouTube social media
Socials

Working across different departments, allowing your trained staff to deal with a variety of questions relating to topics such as sales, services, finance, support and much more:

A tablet showing the benefits auto traders receive from a web chat solution
OVER 20 Years Experience

Providing Chat Solutions since 2004

99.99% Service Uptime

Offering a resilient & reliable service to all our customers

UK Based Regional Location

Your data resides & will never leave the UK

100% UK Based Staff

We can be reached via Chat, Phone & Email

99% UK Clients

Focussed on needs of UK industries and organisations

OVER 20 Years Experience

Providing Chat Solutions since 2004

99.99% Service Uptime

Offering a resilient & reliable service to all our customers

UK Based Regional Location

Your data resides & will never leave the UK

100% UK Based Staff

We can be reached via Chat, Phone & Email

99% UK Clients

Focussed on needs of UK industries and organisations

A background image including the word automotive An AI based chatbot for auto traders

The automotive industry is embracing AI technology, so we built Arti the AI Chatbot

Harness the power of AI to meet the unique demands of auto traders

Vehicle enquiries

Help customers find their ideal vehicle by providing instant details on specifications, pricing, and availability.

Service bookings

Enable customers to schedule MOTs, repairs, and maintenance directly through live chat or chatbots.

Finance and insurance information

Provide tailored finance and insurance options quickly and efficiently.

Virtual sales consultations

Engage potential buyers with one-on-one video consultations, showcasing features and answering questions in real time

a photo of a automotive mechanic

Customer support

Handle post-sale enquiries, warranty claims, and troubleshooting with ease.

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Create and train your very own AI Bot with existing content such as course materials, knowledge base articles or any pages on your existing website or portal. Just upload a document or enter a url and ask Arti a question and watch him respond.

Find out more

Try Coni the Chatbot

Others may call this an AI Chatbot, we don’t!
it’s a Chatbot that you build using a simple drag-and-drop interface

Coni by Click4Assistance is your fully automated chatbot that guides visitors to live agents or answers their queries. Powered by pre-set automotive questions and answers, Coni bots can be customised using our intuitive drag-and-drop, no-code simple to use interface. Importantly, when live agents are unavailable, Coni steps in to provide round-the-clock support, ensuring a seamless visitor experience. Coni is designed to triage commonly asked questions and reduce your staff's workload.

See the chatbot in action

Click one of the options in the chat window on the right to explore how Coni can work on your website and transform your customer interactions.

Find out more

Click here to try Coni

Note: This is an example of an automotive chatbot. We understand automotive businesses have their own types of services which is why Coni can be easily configured based on your unique needs.

Building your own chatbot couldn’t be easier

Using a simple drag-drop interface you can build and configure your own chatbot with ease. Display images, formatted text, links for signposting, multiple options for different paths, gather information and even hand-off to agents in different departments.

A tablet showing how a auto trader chatbot is easily built
Find out more
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Social media icons, including WhatsApp, Facebook, Messenger, and SMS Go beyond simple text chat on your website

Seamless omnichannel communication including Facebook Messenger, WhatsApp for Business and traditional SMS

Agents can manage inbound communication channels such as WhatsApp, Facebook Messenger and SMS text messages in a single interface.

Integration with WhatsApp for Busines,  Facebook Messenger and SMS Text Messaging

Allow customers to reach you via WhatsApp, SMS, Facebook Messenger, or live chat, all managed from a unified dashboard.

How smartContact can be used for Auto Traders

smartContact

Easily implemented call-to-action forms using smartContact, for example, allow potential buyers to book a test drive on your website, from a link in an email, or directly through your social media channels.

How VideoChat can be used for auto traders

Video Chat

Facilitate instant video communication between customers and your team to show vehicles remotely and live!

Find out more

See how Click4Assistance can support your automotive business

Click4Assistance offers cutting-edge live chat, chatbot, and AI-driven solutions tailored for the auto traders sector. Contact us today to discover how we can help your automotive company streamline communication and deliver exceptional support.

Read our automotive blogs

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6 Nov 2024

How Chatbots Can Benefit Car Dealerships

Chatbots benefit car dealerships in a number of ways. If you want to find out more, this is the guide for you.

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6 Feb 2024

Driving Sales in the Digital Age: Auto Traders and the Power of Live Chat

In a world where technology has overhauled traditional sales methods, auto industry players are finding innovative ways to stay relevant. The days of relying solely on showroom visits are long gone. Now, personal interaction means instant messaging and a handshake could easily become a click when you discover how to add online chat to your website.

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14 Nov 2023

How Can Auto Traders Benefit From Using Live Chat?

Discover how auto traders can benefit from SaaS live chat services for business by adding them to their websites.

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31 Jul 2024

Top Tips for AI Chatbots: Coni and Artie

Learn the differences between CONI, the formbot, and ARTIE, the NLP-powered chatbot, to make an informed choice for your business needs.

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