For over 20 years, we’ve been the trusted live chat and chatbot provider for UK charities, helping organisations of all sizes engage with their audiences effectively and compassionately to drive fundraising and volunteer recruitment, as well as provide support and private advice services.
Why leading charities choose us
We can help you make a difference with Click4Assistance’s live chat, chatbot, and AI technology in a scalable, cost-effective way to build trust and drive success.
24/7 engagement
Click4Assistance chatbots provide round-the-clock support, allowing donors and beneficiaries to ask questions, make donations, or access services at any time, enhancing convenience and responsiveness.
AI-powered insights for support agents
Enhance your support team with AI. Human agents can work more efficiently with AI providing insights and recommendations to resolve queries faster.
Easily add short term licences at peak times
Charities often have fluctuating needs during campaigns, fundraising events, or seasons. Our flexible licensing options ensure you have the right solution at the right time.
Reach supporters worldwide
Our platform allows supporters to connect with your charity through chat, video, or voice calls via SMS and social channels, all at no cost to them, wherever they are in the world.
Host virtual fundraising events
Facilitate secure virtual events by connecting speakers, donors, and stakeholders using our Meeting Rooms feature, complete with management controls and insights.
Improved accessibility
Live chat and chatbots ensure charities are accessible to diverse audiences, including those with disabilities or language barriers, through features like multilingual support and inclusive communication formats.
Secure, GDPR-Compliant & UK-Based
As a UK-based provider with ISO27001 accreditation, we prioritise data security and compliance. Your data remains secure and is always hosted within the UK, meeting the strictest privacy and regulatory standards.
Tried and tested communication solutions tailored for charities including Live Chat, Chatbots and AI.
Live Chat
For human interaction and assistance
Offer real-time support with our customisable live chat platform:
Managed by human agents, designed with over 60 built-in reports for insights.
Supported and maintained in the UK for unparalleled functionality and reliability.
Coni
The conversational chatbot for signposting
Coni provides automated, intuitive answers and guides visitors to the right resources or live agents. Fully customisable using our simple drag-and-drop chatbot builder, Coni helps reduce staff workload by handling FAQs and repetitive queries.
Arti
The AI chatbot for
in-depth knowledge
Powered by ChatGPT, Arti delivers human-like interactions and leverages your existing resources:
Train Arti with documents, web pages, or FAQs to provide detailed, instant responses.
Share essential resources, links, and guidelines directly through Arti.
Streamline campaign or event management by updating Arti with schedules, fundraising goals, and volunteer opportunities.
Web Chat connects your community with your staff and volunteers
Start a chat from anywhere with just one click
Working across different departments, allowing your trained staff to deal with a variety of questions relating to topics such as fundraising campaigns, event promotion, donations, advice and much more.
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides in & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides in & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
Charities are embracing AI technology, so we built Arti the AI Chatbot
Harness the power of AI to meet the unique demands of charities
Fundraising campaigns
Use Arti or Coni to answer donor queries, provide payment links, and share campaign goals.
Volunteer coordination
Recruit and manage volunteers by answering FAQs, scheduling shifts, automating sign-ups, share training materials, and providing event details.
Real-time crisis support
During emergencies, chatbots and live chat can quickly disseminate information, answer urgent questions, and connect individuals to immediate assistance or resources.
Increased donor retention
Using fully customisable proactive invitations, automatically engage with donors while they browse your site.
Create and train your very own AI Bot using existing resources such as fundraising guides, volunteer handbooks, or any pages on your charity's website or portal. Simply upload a document or enter a URL, ask Arti a question, and watch him provide instant, accurate responses.
Find out moreTry Coni the Chatbot
Others may call this an AI Chatbot, we don’t!
It’s a Chatbot that you build using a simple drag-and-drop interface
Coni by Click4Assistance is your fully automated chatbot that guides visitors to live agents or answers their queries. Powered by pre-set questions and answers, Coni bots can be customised using our intuitive drag-and-drop, no-code, or expert knowledge interface. Importantly, when live agents are unavailable, Coni steps in to provide round-the-clock support, ensuring a seamless visitor experience. Coni is designed to triage commonly asked questions and reduce your staff's workload.
See the chatbot in action 
Click one of the options in the chat window on the right to explore how Coni can work on your website and transform your customer interactions.
Find out moreClick here to try Coni
Note: This is an example of a charity chatbot. We understand charities have their own types of services which is why Coni can be easily configured based on the needs of your unique charity.
Building your own chatbot couldn’t be easier
Using a simple drag-drop interface you can build and configure your own chatbot with ease. Display images, formatted text, links for signposting, multiple options for different paths, gather information and even hand-off to agents in different departments.
Go beyond simple text chat on your website
Seamless omnichannel communication including Facebook Messenger, WhatsApp for Business and traditional SMS
Agents can manage inbound communication channels such as WhatsApp, Facebook Messenger and SMS text messages in a single interface.
Engage volunteers, donors and your community via WhatsApp, SMS, Facebook Messenger, or live chat, all managed from a unified dashboard.
Click2Call
Enable instant voice communication between supporters and your team with just one click, offering a seamless experience.
Meeting Rooms for charity consultations
Foster a sense of community by hosting virtual meetings with donors, volunteers, or beneficiaries, promoting collaboration and inclusivity.
Read our charity blogs
View all blogs
19 Mar 2025
How Live Chat and AI Chatbots Support Charities on Red Nose Day
Discover how live chat, chatbots, and AI chatbots help charities manage enquiries, streamline donations, and support fundraisers such as Red Nose Day.
Read more
12 Mar 2025
How Live Chat Integration Can Improve Support Services for People in Need
Discover how live chat integration enhances support services for people in need, providing instant, accessible, and empathetic assistance for those facing challenges.
Read more
25 Feb 2021
Customer service productivity for your financial organisation
Customer service is not a simple task. It requires an immense level of multitasking and balancing the multiple channels of communication your financial organisation may have. From email to phone calls, your customer service team needs to be in top productivity to ensure that your customers’ requests do not slip through the cracks, costing you revenue in the long run. While it may be tempting to select any solution that can fit the bill at the lowest possible cost, you may be putting your customer data at risk, should the security standards not be sufficient. This is why it is absolutely critical to select a chat on your website that meets your security needs as well as increasing your team’s efficiency.
Read more
20 Nov 2024
Using ChatGPT for customer support: advantages and disadvantages
AI in customer support has surged 300%. If you want to add a chatbot to your website, is ChatGPT the right fit for your business? We explore the pros and cons.
Read more