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For over 20 years, we’ve been the trusted live chat and chatbot provider for UK charities, helping organisations of all sizes engage with their audiences effectively and compassionately to drive fundraising and volunteer recruitment, as well as provide support and private advice services. We can help you make a difference with Click4Assistance’s live chat, chatbot, and AI technology in a scalable, cost-effective way to build trust and drive success.

Why leading charities choose us

Our reliable and secure platforms, designed in collaboration with top academic institutions, tackle the challenges faced in higher education, including managing admissions, fostering student engagement, and safeguarding data. This expertise positions us as a dependable partner for universities across the UK.

24/7 engagement

Click4Assistance chatbots provide round-the-clock support, allowing donors and beneficiaries to ask questions, make donations, or access services at any time, enhancing convenience and responsiveness.

AI-powered insights for support agents

Enhance your support team with AI. Human agents can work more efficiently with AI providing insights and recommendations to resolve queries faster.

Easily add short term licences at peak times

Charities often have fluctuating needs during campaigns, fundraising events, or seasons. Our flexible licensing options ensure you have the right solution at the right time.

Reach supporters worldwide

Our platform allows supporters to connect with your charity through chat, video, or voice calls via SMS and social channels, all at no cost to them, wherever they are in the world.

Host virtual fundraising events

Facilitate secure virtual events by connecting speakers, donors, and stakeholders using our Meeting Rooms feature, complete with management controls and insights.

Improved accessibility

Live chat and chatbots ensure charities are accessible to diverse audiences, including those with disabilities or language barriers, through features like multilingual support and inclusive communication formats.

Secure, GDPR-Compliant & UK-Based

As a UK-based provider with ISO27001 accreditation, we prioritise data security and compliance. Your data remains secure and is always hosted within the UK, meeting the strictest privacy and regulatory standards.

ISO GDPR Compliant UK Based Live Chat and Chatbot Provider

Tried and tested communication solutions tailored for charities including Live Chat, Chatbots and AI.

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Live Chat

For human interaction and assistance

Offer real-time support with our customisable live chat platform:

  • Managed by human agents, designed with over 60 built-in reports for insights.

  • Supported and maintained in the UK for unparalleled functionality and reliability.

A Chatbot handing chat enquiries

Coni

The conversational chatbot for signposting

Coni provides automated, intuitive answers and guides visitors to the right resources or live agents. Fully customisable using our simple drag-and-drop chatbot builder, Coni helps reduce staff workload by handling FAQs and repetitive queries.

An AI Chatbot handing chat enquiries

Arti

The AI chatbot for
in-depth knowledge

Powered by ChatGPT, Arti delivers human-like interactions and leverages your existing resources:

  • Train Arti with documents, web pages, or FAQs to provide detailed, instant responses.

  • Share essential resources, links, and guidelines directly through Arti.

  • Streamline campaign or event management by updating Arti with schedules, fundraising goals, and volunteer opportunities.

Book a Demo

Our team of experts is here to demonstrate how live chat and chatbots can transform communication at your charity.

Understand how similar organisations have successfully implemented Click4Assistance

Simplicity is the key, a real-time demo to show you the software in action and answer your questions

Find out more about our team and our stance on UK data security and compliance

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Web Chat connects your community with your staff and volunteers

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A man looking at a charities chat window widget

Start a chat from anywhere with just one click

Include your web chat widget within emails
Email
Open you chat window with just a normal web link
Web Link
Embed you chat window in your PDF sales materials
Sales Materials
Added you live chat button to any website regardless of platform
Website Visitors
Including your chat widget in Facebook, Instagram, X, and YouTube social media
Socials

Working across different departments, allowing your trained staff to deal with a variety of questions relating to topics such as fundraising campaigns, event promotion, donations, advice and much more.

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OVER 20 Years Experience

Providing Chat Solutions since 2004

99.99% Service Uptime

Offering a resilient & reliable service to all our customers

UK Based Regional Location

Your data resides & will never leave the UK

100% UK Based Staff

We can be reached via Chat, Phone & Email

99% UK Clients

Focussed on needs of UK industries and organisations

OVER 20 Years Experience

Providing Chat Solutions since 2004

99.99% Service Uptime

Offering a resilient & reliable service to all our customers

UK Based Regional Location

Your data resides & will never leave the UK

100% UK Based Staff

We can be reached via Chat, Phone & Email

99% UK Clients

Focussed on needs of UK industries and organisations

A background image including the word charities An AI based chatbot for charities

Charities are embracing AI technology, so we built Arti the AI Chatbot

Harness the power of AI to meet the unique demands of charities

Fundraising campaigns

Use Arti or Coni to answer donor queries, provide payment links, and share campaign goals.

Volunteer coordination

Recruit and manage volunteers by answering FAQs, scheduling shifts, automating sign-ups, share training materials, and providing event details.

Real-time crisis support

During emergencies, chatbots and live chat can quickly disseminate information, answer urgent questions, and connect individuals to immediate assistance or resources.

Increased donor retention

Using fully customisble proactive invitations, automatically engage with donors while the browse your site.

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Create and train your very own AI Bot using existing resources such as fundraising guides, volunteer handbooks, or any pages on your charity's website or portal. Simply upload a document or enter a URL, ask Arti a question, and watch him provide instant, accurate responses.

Find out more

Try Coni the Chatbot

Others may call this an AI Chatbot, we don’t!
it’s a Chatbot that you build using a simple drag-and-drop interface

Coni by Click4Assistance is your fully automated chatbot that guides visitors to live agents or answers their queries. Powered by pre-set questions and answers, Coni bots can be customised using our intuitive drag-and-drop, no-code, or expert knowledge interface. Importantly, when live agents are unavailable, Coni steps in to provide round-the-clock support, ensuring a seamless visitor experience. Coni is designed to triage commonly asked questions and reduce your staff's workload.

See the chatbot in action

Click one of the options in the chat window on the right to explore how Coni can work on your website and transform your customer interactions.

Find out more

Click here to try Coni

Note: This is an example of a charity chatbot. We understand charities have their own types of services which is why Coni can be easily configured based on the needs of your unique charity.

Building your own chatbot couldn’t be easier

Using a simple drag-drop interface you can build and configure your own chatbot with ease. Display images, formatted text, links for signposting, multiple options for different paths, gather information and even hand-off to agents in different departments.

A tablet showing how a charity chatbot is easily built
Find out more
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Social media icons, including WhatsApp, Facebook, Messenger, and SMS Go beyond simple text chat on your website

Seamless omnichannel communication including Facebook Messenger, WhatsApp for Business and traditional SMS

Agents can manage inbound communication channels such as WhatsApp, Facebook Messenger and SMS text messages in a single interface.

Integration with WhatsApp for Busines,  Facebook Messenger and SMS Text Messaging

Engage volunteers, donors and your community via WhatsApp, SMS, Facebook Messenger, or live chat, all managed from a unified dashboard.

How Click2Call can be used for Charities

Click2Call

Enable instant voice communication between supporters and your team with just one click, offering a seamless experience.

How Meeting Rooms can be used for Charities

Meeting Rooms for charity consultations

Foster a sense of community by hosting virtual meetings with donors, volunteers, or beneficiaries, promoting collaboration and inclusivity.

Find out more

See how Click4Assistance can support your charity

Click4Assistance offers cutting-edge live chat, chatbot, and AI-driven solutions tailored for charities. Contact us today to discover how we can help your charity streamline communication and deliver exceptional support.

Read our charity blogs

View all blogs
19 Mar 2025

How Live Chat and AI Chatbots Support Charities on Red Nose Day

Discover how live chat, chatbots, and AI chatbots help charities manage enquiries, streamline donations, and support fundraisers such as Red Nose Day.

Read more
12 Mar 2025

How Live Chat Integration Can Improve Support Services for People in Need

Discover how live chat integration enhances support services for people in need, providing instant, accessible, and empathetic assistance for those facing challenges.

Read more
25 Feb 2021

Customer service productivity for your financial organisation

Customer service is not a simple task. It requires an immense level of multitasking and balancing the multiple channels of communication your financial organisation may have. From email to phone calls, your customer service team needs to be in top productivity to ensure that your customers’ requests do not slip through the cracks, costing you revenue in the long run. While it may be tempting to select any solution that can fit the bill at the lowest possible cost, you may be putting your customer data at risk, should the security standards not be sufficient. This is why it is absolutely critical to select a chat on your website that meets your security needs as well as increasing your team’s efficiency.

Read more
20 Nov 2024

Using ChatGPT for customer support: advantages and disadvantages

AI in customer support has surged 300%. If you want to add a chatbot to your website, is ChatGPT the right fit for your business? We explore the pros and cons.

Read more