For over 20 years, Click4Assistance has been the trusted live chat and chatbot solutions provider for the UK education sector. We help schools, colleges, and educational support services streamline communication, improve accessibility for students and parents, reduce administrative workload, and deliver outstanding support.
Why leading educational institutions choose us
Our secure and reliable solutions, developed in collaboration with leading education providers, address the unique challenges faced by the education sector, from admissions and enrolment queries to student support and compliance with data privacy regulations.
Trusted by schools, colleges, and education services across the UK
We have over two decades of experience helping educational organisations improve communication and deliver exceptional service to students, parents, and staff.
Compliance and data security expertise
We understand the importance of safeguarding sensitive student data. As a GDPR-compliant and ISO27001-accredited provider, we ensure all communications are secure, with data hosted exclusively in the UK. Our team meets the education sector's procurement, compliance, and security requirements.
Flexible solutions for peak times
Education often faces surges in demand during admissions, exam seasons, and event registrations. Our flexible licences can scale to match your requirements, ensuring your communication tools are ready when needed.
Increase student and parent satisfaction
By offering live chat as an alternative communication channel, students and parents can avoid long phone queues, enabling quicker resolution of their queries and improving their overall experience.
All-in-one management
Our dashboard integrates live chat, video chat, social media messaging, AI-powered chatbots, and your existing CRM system. Accessible from any device using a browser, Click4Assistance enables your team to work efficiently, on-site or remotely.
Connect students and parents anytime, anywhere
Provide accessible communication through chat, video, or voice calls across SMS and social channels, all with one click, ensuring support is always within reach.
Secure, GDPR-Compliant & UK-Based
As a UK-based provider with ISO27001 accreditation, we prioritise data security and compliance. Your data remains secure and is always hosted within the UK, meeting the strictest privacy and regulatory standards.
Tried and tested communication solutions tailored for education including Live Chat, Chatbots and AI.
Live Chat
For human interaction and assistance
Offer immediate support to students, parents, and staff with our customisable live chat platform:
Managed by human agents with over 60 built-in reports for performance insights.
Designed and supported in the UK to ensure reliable and effective service.
Coni
The conversational chatbot for signposting and quick answers
Coni helps manage routine enquiries by answering FAQs, directing users to relevant resources, and connecting them with live agents when needed. With our easy-to-use drag-and-drop interface, Coni lightens the workload for your staff while improving response times.
Arti
The AI chatbot for
in-depth knowledge
Powered by ChatGPT, Arti delivers intelligent, human-like responses for more complex questions:
Train Arti with your prospectuses, FAQs, and policy documents to provide accurate information.
Share key resources such as event registrations, enrolment forms, and timetables automatically.
Automate routine tasks like sending reminders for fee payments or course updates, allowing your team to focus on priority cases.
Web Chat connects your teams with students and parents
Start a chat from anywhere with just one click
Our live chat solution facilitates teams across various departments to manage a wide range of parent and student interactions and signposting, including:
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
The education sector is embracing AI technology, so we built Arti the AI Chatbot
Harness AI to meet the growing demands of schools, colleges, and support services:
Admissions assistance
Enable students to submit and track applications online.
Enquiry triage
Direct users to the appropriate department, reducing strain on administrative staff.
Event management
Share information about open days, school trips, or academic calendars.
Inclusive support
Provide immediate assistance for mental health resources or learning support services.
Create and train your very own AI Bot with existing content such as course materials, knowledge base articles or any pages on your existing website or portal. Just upload a document or enter a url and ask Arti a question and watch him respond.
Find out moreTry Coni the Chatbot
Others may call this an AI Chatbot, we don’t!
it’s a Chatbot that you build using a simple drag-and-drop interface
Coni is your fully automated chatbot, designed to assist students, staff, and visitors 24/7. Whether answering FAQs, signposting resources, or connecting users to live agents, Coni ensures a seamless and responsive experience for all.
See the chatbot in action 
Curious to see how Coni and other Click4Assistance tools can enhance communication and engagement for your educational organisation? Click on the options in the chat window to explore the chatbot in action.
Find out moreClick here to try Coni
Note: This is an example of an education industry chatbot. We understand educational organisations have their own types of services which is why Coni can be easily configured based on your unique needs.
Building your own chatbot couldn’t be easier
Using a simple drag-drop interface you can build and configure your own chatbot with ease. Display images, formatted text, links for signposting, multiple options for different paths, gather information and even hand-off to agents in different departments.
Go beyond simple text chat on your website
Seamless omnichannel communication including Facebook Messenger, WhatsApp for Business and traditional SMS
Agents can manage inbound communication channels such as WhatsApp, Facebook Messenger and SMS text messages in a single interface.
Enable students, parents, and staff to reach you through WhatsApp, SMS, Facebook Messenger, or live chat – all managed from a single, easy-to-use dashboard.
Click2Call
Allow prospective students or parents to initiate calls with one click. Your team can invite them to join discussions for personalised guidance on admissions, courses, or support services.
Video chat for education consultations
Host secure video chats for remote based one-to-one discussions about admissions, course planning, student support, academic advice, or parent teacher consultations providing convenience and efficiency for everyone involved.
Read our education blogs
View all blogs
20 Feb 2024
Student-Centric Communication: The Role of Live Chat in Universities
The digital transformation of education hinges as much on innovative pedagogies as it does on the revamping of administrative processes. In a world where technology is synonymous with progress, universities are increasingly turning to the best live chat solutions for websites to revolutionize communication with their primary stakeholders - students.
Read more
4 Sep 2024
How live chat is being used by universities for clearing
Discover how higher education is one of the primary beneficiaries of the live chat revolution, including how universities are using it and its benefits.
Read more
23 Nov 2023
What is Edtech and its benefits?
Edtech is an exciting emerging technology in the educational space, transforming how students learn and enabling improved collaboration and greater engagement.
Read more
23 Jan 2024
Revolutionising Student Admissions: The Power of Chatbots
In an era where technology continues to shape our lives, it's no surprise that universities are embracing innovative live chat for website solutions to improve the student admissions process. One such solution that is gaining traction is the use of chatbots.
Read more