We have been working with borough, district, county, city and non-metropolitan authorities for more than 20 years. Our British-built technology assists optimises communications, enhances efficiency, and delivers outstanding resident support.
Why leading governments choose us
Our collaboration with government organisations has been instrumental in shaping our solutions, ensuring they effectively address the unique challenges of resident interaction, multi-channel communication, and regulatory compliance.
Trusted by local and national governments across the UK
From local councils to central government, we help improve communication, optimise workflows, and increase satisfaction among residents, businesses and stakeholders.
Connect across multiple channels
Enable seamless communication with the public, signposting them with advice and information through chat, video, or voice calls via SMS, email, or social media – all with just one click.
Intelligence and integration
We provide an intelligent chat distribution system for direct routing to multiple departments and integration with your existing systems using our APIs.
Advanced reporting
Get advanced reporting including MI (Management Information) and audit capabilities and analytics at your fingertips.
Account management
Our full-service support includes expert consultancy, strategic planning, dedicated account management, and a range of professional services.
Multi-language support
Serve a diverse population effectively using AI-powered translation for accurate, real-time conversations.
AI-powered insights for public sector teams
AI delivers actionable insights and recommendations, helping staff manage queries faster and with greater accuracy.
Secure, GDPR-Compliant & UK-Based
As a UK-based provider with ISO27001 accreditation, we prioritise data security and compliance. Your data remains secure and is always hosted within the UK, meeting the strictest privacy and regulatory standards.
Tried and tested communication solutions tailored for central and local government including Live Chat, Chatbots and AI.
Live Chat
For human interaction and assistance
Offer immediate assistance for resident enquiries with our customisable live chat platform:
Separates the bulk of your communication between live chat and telephone, reducing call volume and freeing up agents
Gain a cutting edge, resilient and proven live-chat solution backed-up with first class support and advice.
Coni
The conversational chatbot for signposting
Coni automates routine local government enquiries such as council tax queries, bin collection schedules, and housing applications. Fully customisable with our drag-and-drop builder, Coni reduces staff workload while delivering excellent service.
Arti
The AI chatbot for
in-depth knowledge
Powered by ChatGPT, Arti enhances service delivery with human-like interactions:
Train Arti with council policies, service guides, and FAQs for accurate responses.
Automate routine tasks like appointment bookings, service updates, and form submissions, freeing staff to focus on more complex cases.
Share relevant documents, links to resources, and regulatory information effortlessly.
Web Chat connects your teams with residents and the public
Start a chat from anywhere with just one click
Our live chat solution facilitates teams across various departments to manage a wide range of resident and public interactions and signposting, including:
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides in & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides in & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
The government sector is embracing AI technology, so we built Arti the AI Chatbot
Harness the power of AI to meet the unique demands of governments
Service enquiries
Provide instant answers about council services and public transport updates. Customers can be signposted to relevant information quickly and easily using our Auto Navigation feature.
Issue reporting
Guide residents through reporting issues like fly-tipping or road maintenance.
Appointment scheduling
Enable residents to book appointments for public services directly through chatbots.
Regulatory compliance
Ensure accuracy by training chatbots to handle complex compliance-related queries.
Resident and public support
Proactively share updates, policy changes, or public service announcements.
Design and customise your AI chatbot using resources such as council guides, policy documents, and public service FAQs. Upload a document or enter a URL, ask Arti a question, and watch as it delivers instant, accurate responses tailored to your needs.
Find out moreTry Coni the Chatbot
Others may call this an AI Chatbot, we don’t!
It’s a Chatbot that you build using a simple drag-and-drop interface
Coni by Click4Assistance is your fully automated chatbot, guiding residents to live agents or independently answering their queries. Powered by pre-set questions and answers, Coni bots are customisable through our intuitive drag-and-drop interface.
When live agents are unavailable, Coni provides round-the-clock support, ensuring a consistent resident and public experience. Coni is designed to triage commonly asked questions and reduce staff workload.
See the chatbot in action 
Click one of the options in the chat window on the right to explore how Coni can work for your governmental organisation and transform resident interactions.
Find out moreClick here to try Coni
Note: This example showcases how Coni can be tailored to the government, but it can easily be configured to meet your organisation's unique needs.
Building your own chatbot couldn’t be easier
Using a simple drag-drop interface you can build and configure your own chatbot with ease. Display images, formatted text, links for signposting, multiple options for different paths, gather information and even hand-off to agents in different departments.
Go beyond simple text chat on your website
Seamless omnichannel communication including Facebook Messenger, WhatsApp for Business and traditional SMS
Agents can manage inbound communication channels such as WhatsApp, Facebook Messenger and SMS text messages in a single interface.
Allow residents and the public to reach your team via WhatsApp, SMS, Facebook Messenger, email, or live chat – all managed from a unified dashboard.
Click2Call
Enable residents to initiate a phone call with one click. Your team can easily invite them to join consultations for personalised support.
Video chat for government consultations
Host secure virtual consultations for council tax, benefit and housing enquiries, service discussions, or council briefings, ensuring collaboration and satisfaction.
Read our government blogs
View all blogs
9 Dec 2021
Why every local authority should have live chat
Local authorities have a tough time managing queries and complaints. But live chat services could transform your processes and community response.Local government authorities overlook a range of essential services for businesses and individuals in predetermined geographical areas. In England only, local authorities provide more than 800 different services to their local communities. From local councils to National Parks, local authorities touch the lives of everybody, whether they overlook bin collection or police fire and rescue services.
Read more
13 Feb 2024
Boosting Community Participation: The Advantages of Live Chat for Local Governments
Ensuring the vibrancy of community engagement is the cornerstone of effective local governance, a principle that has remained immutable despite the digital transformation pushing the boundaries of civic interaction.
Read more
27 Sep 2023
8 customer service tips for local authorities
Discover the top eight customer service tips for local authorities, including the value of adopting advanced CRMs, and chatbots and providing accessible information.
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11 May 2023
What Does the Future Hold for Customer Service?
Customer service via a website chat tool is evolving at such a pace, but what are the trends we will see in the coming years, in terms of the technical and human sides of the equation?
Read more