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government logo of essex county council government logo of inverclyde council government logo of norfolk county council government logo of salford city council government logo of suffolk county council

We have been working with borough, district, county, city and non-metropolitan authorities for more than 20 years. Our British-built technology assists optimise communications, enhance efficiency, and deliver outstanding resident support.

Why leading governments choose us

Our collaboration with government organisations has been instrumental in shaping our solutions, ensuring they effectively address the unique challenges of resident interaction, multi-channel communication, and regulatory compliance.

Trusted by local and national governments across the UK

From local councils to central government, we help improve communication, optimise workflows, and increase satisfaction among residents, businesses and stakeholders.

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Connect across multiple channels

Enable seamless communication with the public, signposting them with advice and information through chat, video, or voice calls via SMS, email, or social media – all with just one click.

Intelligence and integration

We provide an intelligent chat distribution system for direct routing to multiple departments and integration with your existing systems using our APIs.

Advanced reporting

Get advanced reporting including MI (Management Information) and audit capabilities and analytics at your fingertips.

Account management

Our full-service support includes expert consultancy, strategic planning, dedicated account management, and a range of professional services.

Multi-language support

Serve a diverse population effectively using AI-powered translation for accurate, real-time conversations.

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AI-powered insights for public sector teams

AI delivers actionable insights and recommendations, helping staff manage queries faster and with greater accuracy.

Secure, GDPR-Compliant & UK-Based

As a UK-based provider with ISO27001 accreditation, we prioritise data security and compliance. Your data remains secure and is always hosted within the UK, meeting the strictest privacy and regulatory standards.

ISO GDPR Compliant UK Based Live Chat and Chatbot Provider

Tried and tested communication solutions tailored for central and local government including Live Chat, Chatbots and AI.

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Live Chat

For human interaction and assistance

Offer immediate assistance for student and applicant enquiries with our customisable live chat platform:

  • Separates the bulk of your communication between live chat and telephone, reducing call volume and freeing up agents

  • Gain a cutting edge, resilient and proven live-chat solution backed-up with first class support and advice.

A Chatbot handing chat enquiries

Coni

The conversational chatbot for signposting

Coni automates routine local government enquiries such as council tax queries, bin collection schedules, and housing applications. Fully customisable with our drag-and-drop builder, Coni reduces staff workload while delivering excellent service.

An AI Chatbot handing chat enquiries

Arti

The AI chatbot for
in-depth knowledge

Powered by ChatGPT, Arti enhances service delivery with human-like interactions:

  • Train Arti with council policies, service guides, and FAQs for accurate responses.

  • Automate routine tasks like appointment bookings, service updates, and form submissions, freeing staff to focus on more complex cases.

  • Share relevant documents, links to resources, and regulatory information effortlessly.

Book a Demo

Our team of experts is here to demonstrate how live chat and chatbots can transform communication at your central and local government.

Understand how similar organisations have successfully implemented Click4Assistance

Simplicity is the key, a real-time demo to show you the software in action and answer your questions

Find out more about our team and our stance on UK data security and compliance

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Web Chat connects your teams with residents and the public

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Start a chat from anywhere with just one click

Include your web chat widget within emails
Email
Open you chat window with just a normal web link
Web Link
Embed you chat window in your PDF sales materials
Sales Materials
Added you live chat button to any website regardless of platform
Website Visitors
Including your chat widget in Facebook, Instagram, X, and YouTube social media
Socials

Our live chat solution facilitates teams across various departments to manage a wide range of resident and public interactions and signposting, including:

A tablet showing the benefits central and local governments receive from a web chat solution
OVER 20 Years Experience

Providing Chat Solutions since 2004

99.99% Service Uptime

Offering a resilient & reliable service to all our customers

UK Based Regional Location

Your data resides & will never leave the UK

100% UK Based Staff

We can be reached via Chat, Phone & Email

99% UK Clients

Focussed on needs of UK industries and organisations

OVER 20 Years Experience

Providing Chat Solutions since 2004

99.99% Service Uptime

Offering a resilient & reliable service to all our customers

UK Based Regional Location

Your data resides & will never leave the UK

100% UK Based Staff

We can be reached via Chat, Phone & Email

99% UK Clients

Focussed on needs of UK industries and organisations

A background image including the word government An AI based chatbot for central and local government

The government sector is embracing AI technology, so we built Arti the AI Chatbot

Harness the power of AI to meet the unique demands of governments

Service enquiries

Provide instant answers about council services and public transport updates. Customers can be signposted to relevant information quickly and easily using our Auto Navigation feature.

Issue reporting

Guide residents through reporting issues like fly-tipping or road maintenance.

Appointment scheduling

Enable residents to book appointments for public services directly through chatbots.

Regulatory compliance

Ensure accuracy by training chatbots to handle complex compliance-related queries.

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Resident and public support

Proactively share updates, policy changes, or public service announcements.

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Design and customise your AI chatbot using resources such as council guides, policy documents, and public service FAQs. Upload a document or enter a URL, ask Arti a question, and watch as it delivers instant, accurate responses tailored to your needs.

Find out more

Try Coni the Chatbot

Others may call this an AI Chatbot, we don’t!
it’s a Chatbot that you build using a simple drag-and-drop interface

Coni by Click4Assistance is your fully automated chatbot, guiding residents to live agents or independently answering their queries. Powered by pre-set questions and answers, Coni bots are customisable through our intuitive drag-and-drop interface.

When live agents are unavailable, Coni provides round-the-clock support, ensuring a consistent resident and public experience. Coni is designed to triage commonly asked questions and reduce staff workload.

See the chatbot in action

Click one of the options in the chat window on the right to explore how Coni can work for your governmental organisation and transform resident interactions.

Find out more

Click here to try Coni

Note: This example showcases how Coni can be tailored to the government, but it can easily be configured to meet your organisation's unique needs.

Building your own chatbot couldn’t be easier

Using a simple drag-drop interface you can build and configure your own chatbot with ease. Display images, formatted text, links for signposting, multiple options for different paths, gather information and even hand-off to agents in different departments.

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Find out more
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Social media icons, including WhatsApp, Facebook, Messenger, and SMS Go beyond simple text chat on your website

Seamless omnichannel communication including Facebook Messenger, WhatsApp for Business and traditional SMS

Agents can manage inbound communication channels such as WhatsApp, Facebook Messenger and SMS text messages in a single interface.

Integration with WhatsApp for Busines,  Facebook Messenger and SMS Text Messaging

Allow residents and the public to reach your team via WhatsApp, SMS, Facebook Messenger, email, or live chat – all managed from a unified dashboard.

How Click2Call can be used for Government

Click2Call

Enable residents to initiate a phone call with one click. Your team can easily invite them to join consultations for personalised support.

How VideoChat can be used for Government

Video chat for government consultations

Host secure virtual consultations for council tax, benefit and housing enquiries, service discussions, or council briefings, ensuring collaboration and satisfaction.

Find out more

See how Click4Assistance can support your government

Click4Assistance offers cutting-edge live chat, chatbot, and AI-driven solutions tailored for the government sector. Contact us today to discover how we can help your government streamline communication and deliver exceptional support.

Read our government blogs

View all blogs
9 Dec 2021

Why every local authority should have live chat

Local authorities have a tough time managing queries and complaints. But live chat services could transform your processes and community response.Local government authorities overlook a range of essential services for businesses and individuals in predetermined geographical areas. In England only, local authorities provide more than 800 different services to their local communities. From local councils to National Parks, local authorities touch the lives of everybody, whether they overlook bin collection or police fire and rescue services.

Read more
13 Feb 2024

Boosting Community Participation: The Advantages of Live Chat for Local Governments

Ensuring the vibrancy of community engagement is the cornerstone of effective local governance, a principle that has remained immutable despite the digital transformation pushing the boundaries of civic interaction.

Read more
27 Sep 2023

8 customer service tips for local authorities

Discover the top eight customer service tips for local authorities, including the value of adopting advanced CRMs, and chatbots and providing accessible information.

Read more