For over 20 years, we’ve been the trusted live chat and chatbot provider for the UK healthcare industry. We help healthcare providers and administrators streamline patient interactions, enhance communication, improve accessibility, reduce admin, and deliver exceptional care and support.
Why leading healthcare providers choose us
Our secure solutions, shaped through collaboration with leading names in the healthcare sector, ensure compliance with healthcare regulations and address the unique challenges of patient engagement, appointment management, and data privacy. This collaboration underscores our credibility and reliability in the industry.
Trusted by UK healthcare organisations
For over 20 years, we’ve supported healthcare providers across the UK from GP surgeries to hospitals, helping them connect with patients and deliver exceptional care.
Multi-language support
Use AI-powered translation to break down language barriers, ensuring all patients receive the information and support they need.
Easily add short term licences at peak times
We understand that healthcare needs vary during flu seasons, vaccination campaigns, or health awareness campaigns. Our flexible licences scale with your demand, ensuring you have the resources when you need them most.
Data security and compliance expertise
As safeguarding patient data is a top priority, we are GDPR-compliant, ISO27001-accredited, and experienced in managing data processing impact assessments (DPIAs). Your communications are always secure and hosted exclusively within the UK.
Improve customer satisfaction
With the introduction of an alternative live chat communication method, your patients will spend less time on the phone, thus reducing your telephone hold time and improving your practice’s customer experience.
Reach patients anywhere, anytime
Enable patients to connect with you through chat, video, or voice calls via SMS and social channels with just one click, at no cost to them.
Host secure video consultations
Facilitate virtual consultations and patient follow-ups through secure Video Chat. Connect healthcare professionals, patients, and caregivers with robust management controls and insights.
AI-powered support for healthcare staff
AI-driven insights help your team respond to patient queries quickly and accurately, improving response times and satisfaction.
Group sessions
Meeting rooms allows group sessions between patients, the public and your health care professionals, easily have your own regular weight-loss or visitor run baby groups in a secure environment.
Secure, GDPR-Compliant & UK-Based
As a UK-based provider with ISO27001 accreditation, we prioritise data security and compliance. Your data remains secure and is always hosted within the UK, meeting the strictest privacy and regulatory standards.
Tried and tested communication solutions tailored for healthcare
Live Chat
For human interaction and assistance
Provide immediate support for patients with our customisable live chat platform
Managed by human agents with over 60 built-in reports for operational insights.
Designed, supported, and maintained in the UK for smooth integration and superb reliability.
Coni
The conversational chatbot for signposting
Coni streamlines patient interaction by answering FAQs, triaging enquiries, and guiding patients to the right resources or live agents. Easily customisable with our intuitive drag-and-drop builder, Coni lightens the workload for your healthcare team.
Arti
The AI chatbot for
in-depth knowledge
Powered by ChatGPT, Arti enables human-like interactions and leverages your existing resources to provide detailed, instant responses:
Train Arti with patient brochures, NHS guidelines, or FAQs to deliver accurate information.
Seamlessly share critical links, appointment bookings, and health resources.
Allow patients to ask questions and get answers in their native language.
Web Chat connects teams with your patients
Start a chat from anywhere with just one click
Our live chat solution supports healthcare teams across departments, enabling your staff to handle a wide range of patient enquiries and service needs, such as:
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides in & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides in & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
The healthcare industry is embracing AI technology, so we built Arti the AI Chatbot
Harness the power of AI to meet the unique demands of healthcare providers
Appointment scheduling
Enable patients to reschedule or cancel appointments directly through live chat or chatbots.
Triage and symptom checking
Guide patients to appropriate care pathways based on their symptoms, reducing pressure on frontline staff.
Health campaigns
Share timely information about flu vaccines, health screenings, or lifestyle tips.
Support for mental health
AI-powered chatbots offer immediate emotional support and coping strategies for patients dealing with stress, anxiety, or other mental health challenges, complementing traditional therapy options.
Create and train your very own AI Bot with existing content such as patient materials, knowledge base articles or any pages on your existing website or portal. Just upload a document or enter a url and ask Arti a question and watch him respond.
Find out moreTry Coni the Chatbot
Others may call this an AI Chatbot, we don’t!
It’s a Chatbot that you build using a simple drag-and-drop interface
Coni by Click4Assistance is your fully automated chatbot that guides patients to live agents or answers their queries. Powered by pre-set questions and answers, Coni bots can be customised using our intuitive drag-and-drop, no-code, or expert knowledge interface. Importantly, when live agents are unavailable, Coni steps in to provide round-the-clock support, ensuring a seamless visitor experience.
Coni can triage while offering information regarding Pharmacy first protocols along with assisting with navigation to online service entry points. Intervening in easy to answer questions or providing readily available information, diverting patients from busy care navigators.
See the chatbot in action 
Click one of the options in the chat window on the right to explore how Coni can work on your website and transform your customer interactions.
Find out moreClick here to try Coni
Note: This is an example of a healthcare chatbot. We understand healthcare organisations have their own types of services which is why Coni can be easily configured based on the needs of your unique service.
Building your own chatbot couldn’t be easier
Using a simple drag-drop interface you can build and configure your own chatbot with ease. Display images, formatted text, links for signposting, multiple options for different paths, gather information and even hand-off to agents in different departments.
Go beyond simple text chat on your website
Seamless omnichannel communication including Facebook Messenger, WhatsApp for Business and traditional SMS
Agents can manage inbound communication channels such as WhatsApp, Facebook Messenger and SMS text messages in a single interface.
Enable patients to reach you via WhatsApp, SMS, Facebook Messenger, or live chat, all managed from a single dashboard.
Meeting Rooms
Create virtual spaces for group therapy sessions, or caregiver meetings, fostering collaboration and inclusive care.
Video chat for healthcare consultations
Provides a face-to-face environment for consultations, even when you can’t be in the same room.
Read our healthcare blogs
View all blogs
8 Dec 2020
Keep your healthcare practice productive this winter
As the holidays draw nearer, the phones begin to ring: flu season is here. But this year will be different, as coronavirus has made its mark, and has brought most organisations to heel. A twinge of uncertainty lingers in the atmosphere as the winter flu and pandemic mingle in the shared air space, leaving the general population at the mercy of lockdowns and anxiety with every cough and sneeze. As the pandemic and annual winter flu symptoms are similar, there will no doubt be an increase in concerned telephone calls, appointment requests, and testing demands.
Read more
16 Feb 2021
How good is live chat for your healthcare practice?
Optimising and automating are the catch words for 2021, especially when it comes to customer service communication. Live chat is one of the most effective ways of streamlining customer communication while increasing your healthcare practice’s agent productivity. This will improve not only your internal efficiency but also provide a better customer service experience for your patients. There are so many benefits of live chat software, but in this article, we will focus on the efficiency benefits and how your patients will find them more accommodating.
Read more
19 Jan 2021
Make your healthcare practice more efficient!
Our lives are becoming increasingly more hectic. Work and personal life demands are increasing, creating a more stressful environment for everyone. There are a multitude of productivity apps and methods that can keep us on track but sometimes, tracking tasks and monitoring agendas just aren’t enough. Sometimes you need apps that can help increase your efficiency. Click4Assistance is designed specifically to make your patient communication more efficient.
Read more
12 Mar 2025
How Live Chat Integration Can Improve Support Services for People in Need
Discover how live chat integration enhances support services for people in need, providing instant, accessible, and empathetic assistance for those facing challenges.
Read more