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For over 20 years, we’ve been the trusted live chat and chatbot provider for the UK healthcare industry. We help healthcare providers and administrators streamline patient interactions, enhance communication, improve accessibility, reduce admin, and deliver exceptional care and support.

Why leading healthcare providers choose us

Our secure solutions, shaped through collaboration with leading names in the healthcare sector, ensure compliance with healthcare regulations and address the unique challenges of patient engagement, appointment management, and data privacy. This collaboration underscores our credibility and reliability in the industry.

Trusted by UK healthcare organisations

For over 20 years, we’ve supported healthcare providers across the UK from GP surgeries to hospitals, helping them connect with patients and deliver exceptional care.

Multi-language support

Use AI-powered translation to break down language barriers, ensuring all patients receive the information and support they need.

Easily add short term licences at peak times

We understand that healthcare needs vary during flu seasons, vaccination campaigns, or health awareness campaigns. Our flexible licences scale with your demand, ensuring you have the resources when you need them most.

Data security and compliance expertise

As safeguarding patient data is a top priority, we are GDPR-compliant, ISO27001-accredited, and experienced in managing data processing impact assessments (DPIAs). Your communications are always secure and hosted exclusively within the UK.

Improve customer satisfaction

With the introduction of an alternative live chat communication method, your patients will spend less time on the phone, thus reducing your telephone hold time and improving your practice’s customer experience.

Reach patients anywhere, anytime

Enable patients to connect with you through chat, video, or voice calls via SMS and social channels with just one click, at no cost to them.

Host secure video consultations

Facilitate virtual consultations and patient follow-ups through secure Video Chat. Connect healthcare professionals, patients, and caregivers with robust management controls and insights.

AI-powered support for healthcare staff

AI-driven insights help your team respond to patient queries quickly and accurately, improving response times and satisfaction.

Group sessions

Meeting rooms allows group sessions between patients, the public and your health-care professionals, easily have your own regular weight-loss or visitor run baby groups in a secure environment.

Secure, GDPR-Compliant & UK-Based

As a UK-based provider with ISO27001 accreditation, we prioritise data security and compliance. Your data remains secure and is always hosted within the UK, meeting the strictest privacy and regulatory standards.

ISO GDPR Compliant UK Based Live Chat and Chatbot Provider

Tried and tested communication solutions tailored for healthcare

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Live Chat

For human interaction and assistance

Provide immediate support for patients with our customisable live chat platform

  • Managed by human agents with over 60 built-in reports for operational insights.

  • Designed, supported, and maintained in the UK for smooth integration and superb reliability.

A Chatbot handing chat enquiries

Coni

The conversational chatbot for signposting

Coni streamlines patient interaction by answering FAQs, triaging enquiries, and guiding patients to the right resources or live agents. Easily customisable with our intuitive drag-and-drop builder, Coni lightens the workload for your healthcare team.

An AI Chatbot handing chat enquiries

Arti

The AI chatbot for
in-depth knowledge

Powered by ChatGPT, Arti enables human-like interactions and leverages your existing resources to provide detailed, instant responses:

  • Train Arti with patient brochures, NHS guidelines, or FAQs to deliver accurate information.

  • Seamlessly share critical links, appointment bookings, and health resources.

  • Allow patients to ask questions and get answers in their native language.

Book a Demo

Our experts can offer advice and answer your questions regarding live chat for your website.

Understand how similar organisations have successfully implemented Click4Assistance

Simplicity is the key, a real-time demo to show you the software in action and answer your questions

Find out more about our team and our stance on UK data security and compliance

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Web Chat connects teams with your patients

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Start a chat from anywhere with just one click

Include your web chat widget within emails
Email
Open you chat window with just a normal web link
Web Link
Embed you chat window in your PDF sales materials
Sales Materials
Added you live chat button to any website regardless of platform
Website Visitors
Including your chat widget in Facebook, Instagram, X, and YouTube social media
Socials

Our live chat solution supports healthcare teams across departments, enabling your staff to handle a wide range of patient enquiries and service needs, such as:

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OVER 20 Years Experience

Providing Chat Solutions since 2004

99.99% Service Uptime

Offering a resilient & reliable service to all our customers

UK Based Regional Location

Your data resides & will never leave the UK

100% UK Based Staff

We can be reached via Chat, Phone & Email

99% UK Clients

Focussed on needs of UK industries and organisations

OVER 20 Years Experience

Providing Chat Solutions since 2004

99.99% Service Uptime

Offering a resilient & reliable service to all our customers

UK Based Regional Location

Your data resides & will never leave the UK

100% UK Based Staff

We can be reached via Chat, Phone & Email

99% UK Clients

Focussed on needs of UK industries and organisations

A background image including the word healthcare An AI based chatbot for healthcare providers

The healthcare industry is embracing AI technology, so we built Arti the AI Chatbot

Harness the power of AI to meet the unique demands of healthcare providers

Appointment scheduling

Enable patients to attempt to reschedule or cancel appointments directly through live chat or chatbots.

Triage and symptom checking

Guide patients to appropriate care pathways based on their symptoms, reducing pressure on frontline staff.

Health campaigns

Share timely information about flu vaccines, health screenings, or lifestyle tips.

Support for mental health

AI-powered chatbots offer immediate emotional support and coping strategies for patients dealing with stress, anxiety, or other mental health challenges, complementing traditional therapy options.

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Create and train your very own AI Bot with existing content such as course materials, knowledge base articles or any pages on your existing website or portal. Just upload a document or enter a url and ask Arti a question and watch him respond.

Find out more

Try Coni the Chatbot

Others may call this an AI Chatbot, we don’t!
it’s a Chatbot that you build using a simple drag-and-drop interface

Coni by Click4Assistance is your fully automated chatbot that guides patients to live agents or answers their queries. Powered by pre-set questions and answers, Coni bots can be customised using our intuitive drag-and-drop, no-code, or expert knowledge interface. Importantly, when live agents are unavailable, Coni steps in to provide round-the-clock support, ensuring a seamless visitor experience.

Coni can triage while offering information regarding Pharmacy first protocols along with assisting with navigation to online service entry points. Intervening in easy to answer questions or providing readily available information, diverting patients from busy care navigators.

See the chatbot in action

Click one of the options in the chat window on the right to explore how Coni can work on your website and transform your customer interactions.

Find out more

Click here to try Coni

Note: This is an example of a healthcare chatbot. We understand healthcare organisations have their own types of services which is why Coni can be easily configured based on the needs of your unique service.

Building your own chatbot couldn’t be easier

Using a simple drag-drop interface you can build and configure your own chatbot with ease. Display images, formatted text, links for signposting, multiple options for different paths, gather information and even hand-off to agents in different departments.

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Find out more
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Social media icons, including WhatsApp, Facebook, Messenger, and SMS Go beyond simple text chat on your website

Seamless omnichannel communication including Facebook Messenger, WhatsApp for Business and traditional SMS

Agents can manage inbound communication channels such as WhatsApp, Facebook Messenger and SMS text messages in a single interface.

Integration with WhatsApp for Busines,  Facebook Messenger and SMS Text Messaging

Enable patients to reach you via WhatsApp, SMS, Facebook Messenger, or live chat, all managed from a single dashboard.

How Meeting Rooms can be used for Healthcare providers

Meeting Rooms

Create virtual spaces for group therapy sessions, or caregiver meetings, fostering collaboration and inclusive care.

How VideoChat can be used for Healthcare providers

Video chat for healthcare consultations

Provides a face-to-face environment for consultations, even when you can’t be in the same room.

Find out more

See how Click4Assistance can support your healthcare provider

Click4Assistance offers cutting-edge live chat, chatbot, and AI-driven solutions tailored for healthcare providers. Contact us today to discover how we can help your healthcare provider streamline communication and deliver exceptional support.

Read our healthcare blogs

View all blogs
8 Dec 2020

Keep your healthcare practice productive this winter

As the holidays draw nearer, the phones begin to ring: flu season is here. But this year will be different, as coronavirus has made its mark, and has brought most organisations to heel. A twinge of uncertainty lingers in the atmosphere as the winter flu and pandemic mingle in the shared air space, leaving the general population at the mercy of lockdowns and anxiety with every cough and sneeze. As the pandemic and annual winter flu symptoms are similar, there will no doubt be an increase in concerned telephone calls, appointment requests, and testing demands.

Read more
16 Feb 2021

How good is live chat for your healthcare practice?

Optimising and automating are the catch words for 2021, especially when it comes to customer service communication. Live chat is one of the most effective ways of streamlining customer communication while increasing your healthcare practice’s agent productivity. This will improve not only your internal efficiency but also provide a better customer service experience for your patients. There are so many benefits of live chat software, but in this article, we will focus on the efficiency benefits and how your patients will find them more accommodating.

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19 Jan 2021

Make your healthcare practice more efficient!

Our lives are becoming increasingly more hectic. Work and personal life demands are increasing, creating a more stressful environment for everyone. There are a multitude of productivity apps and methods that can keep us on track but sometimes, tracking tasks and monitoring agendas just aren’t enough. Sometimes you need apps that can help increase your efficiency. Click4Assistance is designed specifically to make your patient communication more efficient.

Read more
12 Mar 2025

How Live Chat Integration Can Improve Support Services for People in Need

Discover how live chat integration enhances support services for people in need, providing instant, accessible, and empathetic assistance for those facing challenges.

Read more