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housing logo of st leger housing association housing association logo of eastlight community homes housing logo of nottingham community housing housing logo of sanctuary housing logo of teign housing

For over 20 years, Click4Assistance has worked alongside housing associations to improve tenant communication and support. We offer diverse tools, including live chat, chatbots, video chat, AI-driven features, and CRM integrations. With a focus on streamlining customer service, Click4Assistance’s solutions help your team work more efficiently while creating a better experience for tenants, ultimately strengthening your reputation. Housing enquiries can be varied and complex. Discover how we can provide top-tier communication solutions for your website to meet your needs.

Why leading housing associations choose us

Our trusted and secure platforms, developed in collaboration with leading housing associations, address key challenges in the housing sector, such as managing tenant applications, improving resident engagement, and ensuring data security. This expertise makes us a reliable partner for housing providers across the UK.

Trusted by UK housing associations

From local housing providers to nationwide organisations, we help housing associations deliver exceptional tenant support and engagement.

Flexible licences

We understand housing providers face seasonal peaks, such as during maintenance works, tenancy renewals, or new development launches. Our flexible licences allow you to scale your live chat services to meet demand when it matters most.

Connect with tenants anywhere

Enable tenants to reach your team via chat, video, or voice calls through SMS and social channels with just one click, at no cost to them.

Host virtual community meetings

Facilitate secure and inclusive virtual meetings, connecting housing officers, tenants, and community representatives with management tools and insights.

Multi-language support

Use AI-powered translation to communicate effectively with tenants from diverse backgrounds, ensuring everyone receives clear and timely information.

AI-Powered Support for Housing Teams

Train you AI powered bot to provide both your tenants and agents easily accessible information and recommendations, supporting your internal teams and tenants.

Secure, GDPR-Compliant & UK-Based

As a UK-based provider with ISO27001 accreditation, we prioritise data security and compliance. Your data remains secure and is always hosted within the UK, meeting the strictest privacy and regulatory standards.

ISO GDPR Compliant UK Based Live Chat and Chatbot Provider

Tried and tested communication solutions tailored for housing associations including Live Chat, Chatbots and AI.

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Live Chat

For human interaction and assistance

Provide tenants with real-time support using our customisable live chat platform:

  • Managed by human agents with over 60 built-in reports for operational insights.

  • Designed, supported, and maintained in the UK for reliable and seamless integration.

A Chatbot handing chat enquiries

Coni

The conversational chatbot for signposting

Coni handles routine tenant queries, such as rent payments, repair requests, and account updates. Customisable with our drag-and-drop builder, Coni helps reduce staff workload while maintaining excellent service.

An AI Chatbot handing chat enquiries

Arti

The AI chatbot for
in-depth knowledge

Powered by ChatGPT, Arti delivers human-like interactions and leverages your existing resources:

  • Train Arti with tenancy agreements, policy documents, and FAQs to provide accurate, instant responses.

  • Automate routine tasks like repair booking confirmations, rent reminders, and FAQ handling, freeing staff for complex cases.

Book a Demo

Our team of experts is here to demonstrate how live chat and chatbots can transform communication at your housing association.

Understand how similar organisations have successfully implemented Click4Assistance

Simplicity is the key, a real-time demo to show you the software in action and answer your questions

Find out more about our team and our stance on UK data security and compliance

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Web Chat connects your teams with students, parents and stakeholders

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Start a chat from anywhere with just one click

Include your web chat widget within emails
Email
Open you chat window with just a normal web link
Web Link
Embed you chat window in your PDF sales materials
Sales Materials
Added you live chat button to any website regardless of platform
Website Visitors
Including your chat widget in Facebook, Instagram, X, and YouTube social media
Socials

Our live chat solution facilitates teams across various departments to manage a wide range of tenant interactions and signposting, including:

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OVER 20 Years Experience

Providing Chat Solutions since 2004

99.99% Service Uptime

Offering a resilient & reliable service to all our customers

UK Based Regional Location

Your data resides & will never leave the UK

100% UK Based Staff

We can be reached via Chat, Phone & Email

99% UK Clients

Focussed on needs of UK industries and organisations

OVER 20 Years Experience

Providing Chat Solutions since 2004

99.99% Service Uptime

Offering a resilient & reliable service to all our customers

UK Based Regional Location

Your data resides & will never leave the UK

100% UK Based Staff

We can be reached via Chat, Phone & Email

99% UK Clients

Focussed on needs of UK industries and organisations

A background image including the word housing association An AI based chatbot for housing associations

The housing association sector is embracing AI technology, so we built Arti the AI Chatbot

Harness the power of AI to meet the unique demands of housing associations

Maintenance requests

Enable tenants to report repairs or check the status of requests directly through live chat or chatbots.

Rent enquiries

Provide instant answers about payment methods, due dates, and account balances.

Community engagement

Share information about events, neighbourhood initiatives, and tenant meetings.

Emergency assistance

Offer real-time support for urgent issues such as heating failures or water leaks, ensuring quick resolutions.

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Tenant support

Assist with welfare services, housing applications, and guidance on tenancy rights.

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Design and customise your AI chatbot using resources such as housing applications and payment methods. Upload a document or enter a URL, ask Arti a question, and watch as it delivers instant, accurate responses tailored to your needs.

Find out more

Try Coni the Chatbot

Others may call this an AI Chatbot, we don’t!
it’s a Chatbot that you build using a simple drag-and-drop interface

Coni by Click4Assistance is your fully automated chatbot designed to support housing associations. Whether guiding tenants to live agents or answering common queries, Coni ensures efficient interactions. Powered by pre-set resident questions and answers, Coni bots are fully customisable using our intuitive drag-and-drop, no-code, or expert knowledge interface. Even when your team isn’t available, Coni provides 24/7 support, answering the visitor quickly and easily, advising and signposting where required, and reducing your team’s workload while improving tenant satisfaction.

See the chatbot in action

Click one of the options in the chat window on the right to explore how Coni can work on your website for tenant communications and excellent service delivery.

Find out more

Click here to try Coni

Note: This is an example of a chatbot tailored to general housing services. We understand that every housing association has unique requirements, and Coni can be easily configured to meet the specific needs of your tenants and services.

Building your own chatbot couldn’t be easier

Using a simple drag-drop interface you can build and configure your own chatbot with ease. Display images, formatted text, links for signposting, multiple options for different paths, gather information and even hand-off to agents in different departments.

A tablet showing how a housing association chatbot is easily built
Find out more
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Social media icons, including WhatsApp, Facebook, Messenger, and SMS Go beyond simple text chat on your website

Seamless omnichannel communication including Facebook Messenger, WhatsApp for Business and traditional SMS

Agents can manage inbound communication channels such as WhatsApp, Facebook Messenger and SMS text messages in a single interface.

Integration with WhatsApp for Busines,  Facebook Messenger and SMS Text Messaging

Allow tenants to reach your team via WhatsApp, SMS, Facebook Messenger, or live chat, all managed from a single dashboard.

How Click2Call can be used for Housing Associations

Click2Call

Facilitate instant voice communication between tenants and housing officers. Tenants can initiate a call with one click, and your team can easily invite them to join.

How Meeting Rooms can be used for Housing Associations

Meeting Rooms for Housing Association consultations

Host virtual meetings for tenant consultations, community discussions, or dispute resolutions, creating an inclusive and collaborative environment.

Find out more

See how Click4Assistance can support your housing association

Click4Assistance offers cutting-edge live chat, chatbot, and AI-driven solutions tailored for the housing association sector. Contact us today to discover how we can help your housing association streamline communication and deliver exceptional support.

Read our housing association blogs

View all blogs
6 Apr 2021

Is your housing association using the best chat box for website?

Click4Assistance has been supporting housing associations like yours for over 15 years. In that time, they have developed a comprehensive suite of solutions, spanning from live chat to video chat, artificial intelligence to CRM integrations. Specialising in customer service, Click4Assistance’s offering can immediately improve the productivity of your customer service agents, but also improve the experience that your customer has, thus increasing brand equity. Here are a few ways Click4Assistance can support your housing association with their best live chat box for website. 

Read more
3 Oct 2023

How Can Housing Associations Ride the New AI Wave?

AI can do so much, but what about specific industries like housing? Let’s see how AI can provide a (metaphorical) roof over the industry.

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15 Mar 2022

Housing associations need to be omnichannel

Housing associations play a crucial role in helping millions of people to access safe, affordable housing. In this guide, we’ll discuss why housing associations need to be omnichannel and have chat for websites.

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3 Jul 2024

How Is AI Revolutionising Customer Service?

Discover how AI chatbot software is transforming customer service by enhancing efficiency, personalizing interactions, and reducing response times.

Read more