For over 20 years, Click4Assistance has worked alongside housing associations to improve tenant communication and support. We offer diverse tools, including live chat, chatbots, video chat, AI-driven features, and CRM integrations. With a focus on streamlining customer service, Click4Assistance’s solutions help your team work more efficiently while creating a better experience for tenants, ultimately strengthening your reputation. Housing enquiries can be varied and complex. Discover how we can provide top-tier communication solutions for your website to meet your needs.
Why leading housing associations choose us
Our trusted and secure platforms, developed in collaboration with leading housing associations, address key challenges in the housing sector, such as managing tenant applications, improving resident engagement, and ensuring data security. This expertise makes us a reliable partner for housing providers across the UK.
Trusted by UK housing associations
From local housing providers to nationwide organisations, we help housing associations deliver exceptional tenant support and engagement.
Flexible licences
We understand housing providers face seasonal peaks, such as during maintenance works, tenancy renewals, or new development launches. Our flexible licences allow you to scale your live chat services to meet demand when it matters most.
Connect with tenants anywhere
Enable tenants to reach your team via chat, video, or voice calls through SMS and social channels with just one click, at no cost to them.
Host virtual community meetings
Facilitate secure and inclusive virtual meetings, connecting housing officers, tenants, and community representatives with management tools and insights.
Multi-language support
Use AI-powered translation to communicate effectively with tenants from diverse backgrounds, ensuring everyone receives clear and timely information.
AI-Powered Support for Housing Teams
Train you AI powered bot to provide both your tenants and agents easily accessible information and recommendations, supporting your internal teams and tenants.
Secure, GDPR-Compliant & UK-Based
As a UK-based provider with ISO27001 accreditation, we prioritise data security and compliance. Your data remains secure and is always hosted within the UK, meeting the strictest privacy and regulatory standards.
Tried and tested communication solutions tailored for housing associations including Live Chat, Chatbots and AI.
Live Chat
For human interaction and assistance
Provide tenants with real-time support using our customisable live chat platform:
Managed by human agents with over 60 built-in reports for operational insights.
Designed, supported, and maintained in the UK for reliable and seamless integration.
Coni
The conversational chatbot for signposting
Coni handles routine tenant queries, such as rent payments, repair requests, and account updates. Customisable with our drag-and-drop builder, Coni helps reduce staff workload while maintaining excellent service.
Arti
The AI chatbot for
in-depth knowledge
Powered by ChatGPT, Arti delivers human-like interactions and leverages your existing resources:
Train Arti with tenancy agreements, policy documents, and FAQs to provide accurate, instant responses.
Automate routine tasks like repair booking confirmations, rent reminders, and FAQ handling, freeing staff for complex cases.
Web Chat connects your teams with students, parents and stakeholders
Start a chat from anywhere with just one click
Our live chat solution facilitates teams across various departments to manage a wide range of tenant interactions and signposting, including:
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides in & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides in & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
The housing association sector is embracing AI technology, so we built Arti the AI Chatbot
Harness the power of AI to meet the unique demands of housing associations
Maintenance requests
Enable tenants to report repairs or check the status of requests directly through live chat or chatbots.
Rent enquiries
Provide instant answers about payment methods, due dates, and account balances.
Community engagement
Share information about events, neighbourhood initiatives, and tenant meetings.
Emergency assistance
Offer real-time support for urgent issues such as heating failures or water leaks, ensuring quick resolutions.
Tenant support
Assist with welfare services, housing applications, and guidance on tenancy rights.
Design and customise your AI chatbot using resources such as housing applications and payment methods. Upload a document or enter a URL, ask Arti a question, and watch as it delivers instant, accurate responses tailored to your needs.
Find out moreTry Coni the Chatbot
Others may call this an AI Chatbot, we don’t!
It’s a Chatbot that you build using a simple drag-and-drop interface
Coni by Click4Assistance is your fully automated chatbot designed to support housing associations. Whether guiding tenants to live agents or answering common queries, Coni ensures efficient interactions. Powered by pre-set resident questions and answers, Coni bots are fully customisable using our intuitive drag-and-drop, no-code, or expert knowledge interface. Even when your team isn’t available, Coni provides 24/7 support, answering the visitor quickly and easily, advising and signposting where required, and reducing your team’s workload while improving tenant satisfaction.
See the chatbot in action 
Click one of the options in the chat window on the right to explore how Coni can work on your website for tenant communications and excellent service delivery.
Find out moreClick here to try Coni
Note: This is an example of a chatbot tailored to general housing services. We understand that every housing association has unique requirements, and Coni can be easily configured to meet the specific needs of your tenants and services.
Building your own chatbot couldn’t be easier
Using a simple drag-drop interface you can build and configure your own chatbot with ease. Display images, formatted text, links for signposting, multiple options for different paths, gather information and even hand-off to agents in different departments.
Go beyond simple text chat on your website
Seamless omnichannel communication including Facebook Messenger, WhatsApp for Business and traditional SMS
Agents can manage inbound communication channels such as WhatsApp, Facebook Messenger and SMS text messages in a single interface.
Allow tenants to reach your team via WhatsApp, SMS, Facebook Messenger, or live chat, all managed from a single dashboard.
Click2Call
Facilitate instant voice communication between tenants and housing officers. Tenants can initiate a call with one click, and your team can easily invite them to join.
Meeting Rooms for housing association consultations
Host virtual meetings for tenant consultations, community discussions, or dispute resolutions, creating an inclusive and collaborative environment.
Read our housing association blogs
View all blogs
6 Apr 2021
Is your housing association using the best chat box for website?
Click4Assistance has been supporting housing associations like yours for over 15 years. In that time, they have developed a comprehensive suite of solutions, spanning from live chat to video chat, artificial intelligence to CRM integrations. Specialising in customer service, Click4Assistance’s offering can immediately improve the productivity of your customer service agents, but also improve the experience that your customer has, thus increasing brand equity. Here are a few ways Click4Assistance can support your housing association with their best live chat box for website.
Read more
3 Oct 2023
How Can Housing Associations Ride the New AI Wave?
AI can do so much, but what about specific industries like housing? Let’s see how AI can provide a (metaphorical) roof over the industry.
Read more
15 Mar 2022
Housing associations need to be omnichannel
Housing associations play a crucial role in helping millions of people to access safe, affordable housing. In this guide, we’ll discuss why housing associations need to be omnichannel and have chat for websites.
Read more
3 Jul 2024
How Is AI Revolutionising Customer Service?
Discover how AI chatbot software is transforming customer service by enhancing efficiency, personalizing interactions, and reducing response times.
Read more