For over 20 years, we’ve been the trusted live chat and chatbot provider for the UK logistics industry, helping logistics companies streamline operations, improve communication, and deliver exceptional service.
Why leading logistics choose us
Collaboration with leading names in the logistics sector has shaped our solutions, ensuring we meet the unique challenges of supply chain management, freight forwarding, personalised services, optimised operations, and last-mile delivery.
Trusted by logistics companies across the UK
From regional carriers to global supply chain operators, we help logistics providers optimise operations, enhance client communication, and improve customer satisfaction.
24/7 customer support and proactive communication
Our chatbots facilitate round-the-clock assistance, answering questions and sending alerts about shipping times, delivery statuses, and order tracking, ensuring customers are informed anytime, anywhere.
Flexible licences
We understand the fluctuating demands of the logistics industry, from seasonal shipping peaks to large-scale projects. Our flexible licences ensure your live chat solutions scale with your needs.
Connect with customers and partners worldwide
Enable smooth communication with clients, drivers, and partners through chat, video, or voice calls via SMS and social channels – with just one click, all at no cost to them.
Host secure virtual consultations
Coordinate virtual meetings for supply chain discussions, client updates, or driver briefings using our Meeting Rooms feature, complete with management tools and insights.
Efficient documentation handling
Our chatbots can assist with processing shipping documents, customs forms, and invoices, reducing errors and expediting workflows.
Cost effective operations
Automating routine tasks, such as shipment enquiries and address verifications, reduces the workload on human agents, allowing logistics companies to save on operational costs.
Support for multilingual customers
Chatbots offer multilingual capabilities, making logistics companies accessible to global customers and improving communication in international shipping.
AI-powered insights for logistics teams
AI provides actionable insights and recommendations, enabling your team to handle client and operational queries faster while improving accuracy and efficiency.
Secure, GDPR-Compliant & UK-Based
As a UK-based provider with ISO27001 accreditation, we prioritise data security and compliance. Your data remains secure and is always hosted within the UK, meeting the strictest privacy and regulatory standards.
Tried and tested communication solutions tailored for logistics including Live Chat, Chatbots and AI.
Live Chat
For human interaction and assistance
Provide real-time support to customers and partners with our customisable live chat platform:
Managed by human agents with over 60 built-in reports for operational insights.
Designed, supported, and maintained in the UK for seamless integration and reliability.
Coni
The conversational chatbot for signposting
Coni automates routine logistics enquiries such as shipment tracking, delivery schedules, and booking confirmations. Fully customisable using our drag-and-drop builder, Coni reduces workload while ensuring excellent service.
Arti
The AI chatbot for
in-depth knowledge
Powered by ChatGPT, Arti enhances operational efficiency with human-like interactions:
Train Arti with shipment policies, warehouse procedures, and FAQs for instant, accurate responses.
Automate routine tasks like delivery updates, driver schedules, and freight bookings, freeing staff to focus on complex issues.
Share live tracking links, customs documentation, and estimated delivery times effortlessly.
Web Chat connects your teams with your customers
Start a chat from anywhere with just one click
Our live chat solution enables staff across various departments to manage a wide range of customer and partner enquiries related to logistics services, operations, and much more:
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides in & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides in & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
The logistics sector is embracing AI technology, so we built Arti the AI Chatbot
Harness the power of AI to meet the unique demands of logistic providers
Shipment enquiries
Provide instant answers about delivery statuses, tracking numbers, and estimated arrival times.
Freight bookings
Streamline the booking process with AI-powered chatbots, guiding customers through the steps.
Logistics advice
Offer personalised recommendations on shipping methods, packaging requirements, and transit times.
Regulatory compliance
Ensure accuracy by training chatbots to handle customs documentation and regulatory queries.
Customer support
Use chatbots to proactively share updates, operational changes, or exclusive service offerings.
Design and customise your AI chatbot using resources such as shipment tracking guidelines, freight service details, compliance documentation, or any pages from your logistics website. Upload a document or enter a URL, ask Arti a question, and watch as it delivers instant, accurate responses tailored to your customers' needs.
Find out moreTry Coni the Chatbot
Others may call this an AI Chatbot, we don’t!
It’s a Chatbot that you build using a simple drag-and-drop interface
Coni by Click4Assistance is your fully automated chatbot that guides visitors to live agents or answers their queries. Powered by pre-set questions and answers, Coni bots can be customised using our intuitive drag-and-drop, no-code, or expert knowledge interface. Importantly, when live agents are unavailable, Coni steps in to provide round-the-clock support, ensuring a seamless visitor experience. Coni is designed to triage commonly asked questions and reduce your staff's workload.
See the chatbot in action 
Click one of the options in the chat window on the right to explore how Coni can work on your website and transform your customer interactions.
Find out moreClick here to try Coni
Note: This is an example of a logistics industry chatbot. We understand logistics businesses have their own types of services which is why Coni can be easily configured based on your unique needs.
Building your own chatbot couldn’t be easier
Using a simple drag-drop interface you can build and configure your own chatbot with ease. Display images, formatted text, links for signposting, multiple options for different paths, gather information and even hand-off to agents in different departments.
Go beyond simple text chat on your website
Seamless omnichannel communication including Facebook Messenger, WhatsApp for Business and traditional SMS
Agents can manage inbound communication channels such as WhatsApp, Facebook Messenger and SMS text messages in a single interface.
Allow customers, partners, and drivers to reach you via WhatsApp, SMS, Facebook Messenger, or live chat – all managed from a unified dashboard.
Click2Call
Enable clients and partners to initiate calls with one click. Your team can easily invite them to join consultations for personalised service.
Video chat
Host secure, virtual supply chain discussion via video chat for operational planning, client briefings, or vendor negotiations, ensuring collaboration and efficiency.
Read our logistics blogs
View all blogs
29 May 2024
How Chatbots For Logistics Can Transform The Supply Chain Industry
Discover how logistics chatbots are changing how the supply chain works, with in-depth details on their benefits, applications, and skills (including real-world examples).
Read more
19 Jun 2024
22 ways technology could change the world by 2025
Explore how technology will transform industries by 2025. Learn about AI-optimised manufacturing, the energy transformation, quantum computing, and more. Discover the future of business today!
Read more
5 Jun 2024
Tech That Is Impacting The Supply Chain And Logistics Industry
The supply chain and logistics industry are benefiting from numerous innovations on the tech front, particularly chatbots that enhance customer service, deliveries, and warehouse management.
Read more
23 Oct 2024
Everything You Need to Know About Elon Musk's AI Grok
Grok has been making headlines, for better or worse, since its inception. Here’s all you need to know about Elon Musk’s AI tool.
Read more