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For over 20 years, we’ve been the trusted live chat and chatbot provider for the UK logistics industry, helping logistics companies streamline operations, improve communication, and deliver exceptional service.

Why leading logistics choose us

Collaboration with leading names in the logistics sector has shaped our solutions, ensuring we meet the unique challenges of supply chain management, freight forwarding, personalised services, optimised operations, and last-mile delivery.

Trusted by logistics companies across the UK

From regional carriers to global supply chain operators, we help logistics providers optimise operations, enhance client communication, and improve customer satisfaction.

24/7 customer support and proactive communication

Our chatbots facilitate round-the-clock assistance, answering questions and sending alerts about shipping times, delivery statuses, and order tracking, ensuring customers are informed anytime, anywhere.

Flexible licences

We understand the fluctuating demands of the logistics industry, from seasonal shipping peaks to large-scale projects. Our flexible licences ensure your live chat solutions scale with your needs.

Connect with customers and partners worldwide

Enable smooth communication with clients, drivers, and partners through chat, video, or voice calls via SMS and social channels – with just one click, all at no cost to them.

Host secure virtual consultations

Coordinate virtual meetings for supply chain discussions, client updates, or driver briefings using our Meeting Rooms feature, complete with management tools and insights.

Efficient documentation handling

Our chatbots can assist with processing shipping documents, customs forms, and invoices, reducing errors and expediting workflows.

Cost effective operations

Automating routine tasks, such as shipment enquiries and address verifications, reduces the workload on human agents, allowing logistics companies to save on operational costs.

Support for multilingual customers

Chatbots offer multilingual capabilities, making logistics companies accessible to global customers and improving communication in international shipping.

AI-powered insights for logistics teams

AI provides actionable insights and recommendations, enabling your team to handle client and operational queries faster while improving accuracy and efficiency.

Secure, GDPR-Compliant & UK-Based

As a UK-based provider with ISO27001 accreditation, we prioritise data security and compliance. Your data remains secure and is always hosted within the UK, meeting the strictest privacy and regulatory standards.

ISO GDPR Compliant UK Based Live Chat and Chatbot Provider

Tried and tested communication solutions tailored for logistics including Live Chat, Chatbots and AI.

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Live Chat

For human interaction and assistance

Provide real-time support to customers and partners with our customisable live chat platform:

  • Managed by human agents with over 60 built-in reports for operational insights.

  • Designed, supported, and maintained in the UK for seamless integration and reliability.

A Chatbot handing chat enquiries

Coni

The conversational chatbot for signposting

Coni automates routine logistics enquiries such as shipment tracking, delivery schedules, and booking confirmations. Fully customisable using our drag-and-drop builder, Coni reduces workload while ensuring excellent service.

An AI Chatbot handing chat enquiries

Arti

The AI chatbot for
in-depth knowledge

Powered by ChatGPT, Arti enhances operational efficiency with human-like interactions:

  • Train Arti with shipment policies, warehouse procedures, and FAQs for instant, accurate responses.

  • Automate routine tasks like delivery updates, driver schedules, and freight bookings, freeing staff to focus on complex issues.

  • Share live tracking links, customs documentation, and estimated delivery times effortlessly.

Book a Demo

Our team of experts is here to demonstrate how live chat and chatbots can transform communication at your logistic provider.

Understand how similar organisations have successfully implemented Click4Assistance

Simplicity is the key, a real-time demo to show you the software in action and answer your questions

Find out more about our team and our stance on UK data security and compliance

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Web Chat connects your teams with your customers

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Start a chat from anywhere with just one click

Include your web chat widget within emails
Email
Open you chat window with just a normal web link
Web Link
Embed you chat window in your PDF sales materials
Sales Materials
Added you live chat button to any website regardless of platform
Website Visitors
Including your chat widget in Facebook, Instagram, X, and YouTube social media
Socials

Our live chat solution enables staff across various departments to manage a wide range of customer and partner enquiries related to logistics services, operations, and much more:

A tablet showing the benefits logistic providers receive from a web chat solution
OVER 20 Years Experience

Providing Chat Solutions since 2004

99.99% Service Uptime

Offering a resilient & reliable service to all our customers

UK Based Regional Location

Your data resides & will never leave the UK

100% UK Based Staff

We can be reached via Chat, Phone & Email

99% UK Clients

Focussed on needs of UK industries and organisations

OVER 20 Years Experience

Providing Chat Solutions since 2004

99.99% Service Uptime

Offering a resilient & reliable service to all our customers

UK Based Regional Location

Your data resides & will never leave the UK

100% UK Based Staff

We can be reached via Chat, Phone & Email

99% UK Clients

Focussed on needs of UK industries and organisations

A background image including the word logistics An AI based chatbot for logistics

The logistics sector is embracing AI technology, so we built Arti the AI Chatbot

Harness the power of AI to meet the unique demands of logistic providers

Shipment enquiries

Provide instant answers about delivery statuses, tracking numbers, and estimated arrival times.

Freight bookings

Streamline the booking process with AI-powered chatbots, guiding customers through the steps.

Logistics advice

Offer personalised recommendations on shipping methods, packaging requirements, and transit times.

Regulatory compliance

Ensure accuracy by training chatbots to handle customs documentation and regulatory queries.

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Customer support

Use chatbots to proactively share updates, operational changes, or exclusive service offerings.

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Design and customise your AI chatbot using resources such as shipment tracking guidelines, freight service details, compliance documentation, or any pages from your logistics website. Upload a document or enter a URL, ask Arti a question, and watch as it delivers instant, accurate responses tailored to your customers' needs.

Find out more

Try Coni the Chatbot

Others may call this an AI Chatbot, we don’t!
it’s a Chatbot that you build using a simple drag-and-drop interface

Coni by Click4Assistance is your fully automated chatbot that guides visitors to live agents or answers their queries. Powered by pre-set questions and answers, Coni bots can be customised using our intuitive drag-and-drop, no-code, or expert knowledge interface. Importantly, when live agents are unavailable, Coni steps in to provide round-the-clock support, ensuring a seamless visitor experience. Coni is designed to triage commonly asked questions and reduce your staff's workload.

See the chatbot in action

Click one of the options in the chat window on the right to explore how Coni can work on your website and transform your customer interactions.

Find out more

Click here to try Coni

Note: This is an example of a logistics industry chatbot. We understand logistics businesses have their own types of services which is why Coni can be easily configured based on your unique needs.

Building your own chatbot couldn’t be easier

Using a simple drag-drop interface you can build and configure your own chatbot with ease. Display images, formatted text, links for signposting, multiple options for different paths, gather information and even hand-off to agents in different departments.

A tablet showing how a logistics chatbot is easily built
Find out more
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Social media icons, including WhatsApp, Facebook, Messenger, and SMS Go beyond simple text chat on your website

Seamless omnichannel communication including Facebook Messenger, WhatsApp for Business and traditional SMS

Agents can manage inbound communication channels such as WhatsApp, Facebook Messenger and SMS text messages in a single interface.

Integration with WhatsApp for Busines,  Facebook Messenger and SMS Text Messaging

Allow customers, partners, and drivers to reach you via WhatsApp, SMS, Facebook Messenger, or live chat – all managed from a unified dashboard.

How Click2Call can be used for Logistics

Click2Call

Enable clients and partners to initiate calls with one click. Your team can easily invite them to join consultations for personalised service.

How VideoChat can be used for Logistics

Video chat

Host secure, virtual supply chain discussion via video chat for operational planning, client briefings, or vendor negotiations, ensuring collaboration and efficiency.

Find out more

See how Click4Assistance can support your logistic provider

Click4Assistance offers cutting-edge live chat, chatbot, and AI-driven solutions tailored for the logistics sector. Contact us today to discover how we can help your logistic provider streamline communication and deliver exceptional support.

Read our logistics blogs

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29 May 2024

How Chatbots For Logistics Can Transform The Supply Chain Industry

Discover how logistics chatbots are changing how the supply chain works, with in-depth details on their benefits, applications, and skills (including real-world examples).

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22 ways technology could change the world by 2025

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5 Jun 2024

Tech That Is Impacting The Supply Chain And Logistics Industry

The supply chain and logistics industry are benefiting from numerous innovations on the tech front, particularly chatbots that enhance customer service, deliveries, and warehouse management.

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23 Oct 2024

Everything You Need to Know About Elon Musk's AI Grok

Grok has been making headlines, for better or worse, since its inception. Here’s all you need to know about Elon Musk’s AI tool.

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