For over 20 years, Click4Assistance has been a trusted name in delivering live chat and chatbot technologies to the UK’s higher education sector. We assist universities in optimising communication, reducing administrative burdens, enhancing accessibility, and delivering exceptional support to students, staff, and prospective applicants.
Why leading universities choose us
Our reliable and secure platforms, designed in collaboration with top academic institutions, tackle the challenges faced in higher education, including managing admissions, fostering student engagement, and safeguarding data. This expertise positions us as a dependable partner for universities across the UK.
Supporting 25% of UK universities for over two decades
We’ve helped universities across the UK improve their communication strategies, making it easier to engage with students, improve satisfaction, and optimise administrative workflows.
Communicate on their level
Students grew up in an age of text-based communication. It’s a generation of instant-messaging and artificial intelligence, and we’ll help you modernise and level-up to keep your communication flowing.
Data security and compliance expertise
As safeguarding student and staff data is a top priority, we are GDPR-compliant, ISO27001-accredited, and experienced in managing data processing impact assessments (DPIAs). Your communications are always secure and hosted exclusively within the UK.
Flexible solutions for peak times
The academic calendar brings fluctuations in demand, particularly during admissions, clearing, and exam periods. Our scalable licences ensure you have the capacity to handle high volumes of enquiries during these critical times.
Improve student and applicant satisfaction
By offering live chat and chatbot services, your students and applicants can access support quickly and efficiently, reducing waiting times and improving their overall experience with your university.
Engage with students anytime, anywhere
Provide students with instant access to support via chat, video, or voice calls across SMS and social media channels, ensuring accessibility whenever and wherever it’s needed.
Comprehensive platform management
The Click4Assistance dashboard integrates live chat, video chat, social media messaging, AI-powered chatbots, and your university’s CRM. With the ability to work remotely, staff can securely access the platform from any location via a Chrome browser.
Secure, GDPR-Compliant & UK-Based
As a UK-based provider with ISO27001 accreditation, we prioritise data security and compliance. Your data remains secure and is always hosted within the UK, meeting the strictest privacy and regulatory standards.
Tried and tested communication solutions tailored for universities including Live Chat, Chatbots and AI.
Live Chat
For human interaction and assistance
Offer immediate assistance for student and applicant enquiries with our customisable live chat platform:
Managed by human agents with advanced reporting tools for actionable insights.
Designed and supported in the UK to deliver reliable and responsive service.
Coni
The conversational chatbot for signposting
Coni streamlines enquiry handling by providing instant answers to FAQs, guiding users to resources, and connecting them with live agents when required. Built with a no-code drag-and-drop interface, Coni reduces the workload for your university staff while maintaining a high level of service.
Arti
The AI chatbot for
in-depth knowledge
Powered by ChatGPT, Arti delivers intelligent, human-like responses for more complex questions:
Train Arti with prospectuses, course details, and campus policies to provide accurate, relevant information.
Automate tasks like appointment scheduling, application status updates, and tuition fee reminders.
Share key resources and updates automatically, allowing staff to focus on critical queries.
Web Chat connects your teams with students, parents and stakeholders
Start a chat from anywhere with just one click
Our live chat solution facilitates teams across various departments to manage a wide range of parent and student interactions and signposting, including:
Providing Chat Solutions since 2004
Offering a resilient & reliable service to all our customers
Your data resides & will never leave the UK
We can be reached via Chat, Phone & Email
Focussed on needs of UK industries and organisations
Providing Chat Solutions since 2004
Offering a resilient & reliable service to all our customers
Your data resides & will never leave the UK
We can be reached via Chat, Phone & Email
Focussed on needs of UK industries and organisations
The university sector is embracing AI technology, so we built Arti the AI Chatbot
Harness the power of AI to meet the unique demands of universities
Admissions and clearing
Automate responses to questions about application processes, deadlines, and requirements.
Student support
Use chatbots to answer queries on housing, exam timetables, and academic policies.
Event management
Share information about open days, graduation ceremonies, and campus activities.
Automated reminders
Keep students on track with alerts for payment deadlines, course enrolments, and exam dates.
Wellbeing support
Provide immediate access to mental health resources and coping strategies through AI-powered chatbots.
Create and train your very own AI Bot with existing content such as course materials, knowledge base articles or any pages on your existing website or portal. Just upload a document or enter a url and ask Arti a question and watch him respond.
Find out moreTry Coni the Chatbot
Others may call this an AI Chatbot, we don’t!
it’s a Chatbot that you build using a simple drag-and-drop interface
Coni is your fully automated chatbot, designed to assist students, staff, and visitors 24/7. Whether answering FAQs, signposting resources, or connecting users to live agents, Coni ensures a seamless and responsive experience for all.
See the chatbot in action 
Interact with Coni, and imagine the possibilities she can provide for your university to deliver exceptional support.
Find out moreClick here to try Coni
Note: This is an example of an education industry chatbot. We understand educational organisations have their own types of services which is why Coni can be easily configured based on your unique needs.
Building your own chatbot couldn’t be easier
Using a simple drag-drop interface you can build and configure your own chatbot with ease. Display images, formatted text, links for signposting, multiple options for different paths, gather information and even hand-off to agents in different departments.
Go beyond simple text chat on your website
Seamless omnichannel communication including Facebook Messenger, WhatsApp for Business and traditional SMS
Agents can manage inbound communication channels such as WhatsApp, Facebook Messenger and SMS text messages in a single interface.
Enable students, parents and staff to reach you through a variety of communication channels in one single omni-channel solution.
Click2Call
Allow prospective students or parents to initiate calls with one click. Your team can invite them to join discussions for personalised guidance on admissions, courses, or support services.
Video chat for education consultations
Host secure video chats for one-to-one discussions about admissions, course planning, student support, or academic advice, providing convenience and efficiency for everyone involved.
Read our university blogs
View all blogs
4 Sep 2024
How live chat is being used by universities for clearing
Discover how higher education is one of the primary beneficiaries of the live chat revolution, including how universities are using it and its benefits.
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31 Aug 2023
How can universities benefit from live chat software?
Discover some of the benefits that come with implementing live chat software from Click4Assistance on your university or college website, and how it can help students and staff alike.
Read more
15 Jun 2023
How Universities Are Using Chatbots To Improve The Student Admissions Process
Learn how chatbots can improve the student admissions process at universities by providing personalised guidance, answering FAWs, and automating tasks.
Read more
23 Jan 2024
Revolutionising Student Admissions: The Power of Chatbots
In an era where technology continues to shape our lives, it's no surprise that universities are embracing innovative live chat for website solutions to improve the student admissions process. One such solution that is gaining traction is the use of chatbots.
Read more