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We introduced live chat on our website to make it easier for our customers to ask us questions, and we're pleased with how it's going - we were able to fully customise the buttons and chat surveys and have used the data to help us make the website more engaging, and to provide a better service. The canned responses, ability to see what people type before they've sent it and ability to push people towards a webpage are really helpful for getting quick and good answers to our residents. Our operators like using the live chat dashboard, and the customisation is good.
George
Origin Housing
Our experts can offer advice and answer your
questions regarding live chat for your website.
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GCloud
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16 years of providing live chat software to Housing Associations in the UK means we have a vast pool of knowledge and experience. Collaboration with some of the leading organisations has fuelled development of the solution and changes to business practices to ensure the software is the perfect fit for Housing Associations.
Registered with GCloud, Click4Assistance make procurement straightforward and provide the flexibility required. We know that repairs causes high levels of enquiries and revenue enquiries require extra assistance. Housing enquiries can be varied and complex, our Associations benefit from support from people who understand the challenges.
For access to great information produced from many years working with housing associations, click to read our blogs:
Proven to improve visitor satisfaction, increase first contact resolution, reduce time and save costs, Live Chat is the preferred method of communication for residents and associations alike.
Hi Doug, welcome to our live chat, how can I help you?
Hello, I’d like to submit an application
Ok Doug, have you tried completing the online form?
No I couldn’t find it
No problem Doug, this can be done online, I’ll redirect your page to the correct form
Auto redirect to Application Form
I’ll stay with you in chat in case you have any questions while completing the form
Thanks!
Welcome to live chat Doug! I’m CONI the chatbot, here to answer your questions or get you to the right advisor. Please select one of the below:
Rent
Thanks Doug, what type of rent enquiry do you have?
Make a payment
Thanks Doug, I’ll collect some information then transfer you to one of my human colleagues to take your payment.
May I take you first and last name please?
yes Doug Everyman
Great. Could I also take your email address please?
yes doug@gardener.com
Perfect, one of my human colleagues will need to help you, I’ll connect you now.
Transferred to Advisor
Hi Doug, let me check your rent balance for you…
When the majority of resident questions are repetitive and easy to answer, automating your solution makes perfect sense. A chatbot acts like another member of your team, taking chats and answering the visitor quickly and easily 24/7, answering, advising and signposting where required.
When only a human response will do, your bot will hand off to the appropriate available agent, transferring the chat just like a human colleague, with a full transcript of the conversation visible. Your bot can even be used to triage enquiries, performing more complex routing by asking preliminary questions to establish the correct team.
Save time and money, reduce resources and improve customer satisfaction with a chatbot today.
More than live chat, Click4Assistance allows you to converse with residents on any of their chosen platforms. Integration with Facebook Messenger, WhatsApp and SMS ensures you include residents that prefer to use social platforms to communicate.
Video Chat provides a face to face interaction without needing to be in the same room. Useful for sensitive subjects or when body language would help communication.
Meeting Rooms provide the perfect environment for group discussions and consultations.
With a feature rich, easy to use solution which continues to develop you ensure your association is future proofed to handle new messaging platforms and exceed your residents expectation.
Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.
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