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Really impressed with the product and its simplicity to use. The support has been fantastic and when I have needed assistance or queries answering, I have benefitted from people who take ownership of issues and follow up personally. I look forward to a longstanding business partnership.
Danny Young
NHS Vale of York
Our experts can offer advice and answer your
questions regarding live chat for your website.
GDPR
UK Data
ISO 27001
GCloud
FSQS
16 years of providing live chat software to Healthcare organisations in the UK means we have a vast pool of knowledge and experience.
Registered with NHS data Security and Protection Toolkit, Click4Assistance make procurement straightforward and provide the flexibility required. We know that data can be highly sensitive, and communication is a concern for many patients. It’s now more essential than ever to include digital within your communication and engagement strategy. Our healthcare organisations receive support from people who understand the challenges.
For access to great information produced from many years working with healthcare organisations, click to read our blogs:
Proven to improve patient satisfaction, increase first contact resolution, reduce time and save costs, Live Chat is the preferred method of communication for everyone interacting within healthcare.
Hi, Doug, welcome to our live chat, how can I help you?
Hello, I had a blood test 7 days ago and would like the results please.
No problem Doug, can I take your date of birth please?
01/01/1999
Thanks Doug, I’ll need to confirm the first line of your address please.
1 Any Street, Sometown
Hi Doug, I can see the results are in, you will need an appointment with the doctor to discuss, would you be available tomorrow at 3pm?
Yes
Great. That’s booked for you, I have just sent an SMS confirmation.
Welcome to live chat Doug! I’m CONI the chatbot, here to answer your questions or get you to the right advisor. Please select one of the below:
Test Results
Thanks Doug, could I take your date of birth please?
01/01/1999
Thanks Doug, could you confirm the first line of your address please.
1 Any Street, Sometown
Thanks Doug. One of my human colleagues will need to look this up for you, I’ll connect you now.
Transferred to Advisor
Hi Doug, I have all the information I need to look up your test results, please bear with me for one moment…
When the majority of visitor questions are repetitive and easy to answer, automating your solution makes perfect sense. A chatbot acts like another member of your team, taking chats and answering the visitor quickly and easily 24/7, answering, advising and signposting where required.
When only a human response will do, your bot will hand off to the appropriate available agent, transferring the chat just like a human colleague, with a full transcript of the conversation visible. Your bot can even be used to triage enquiries, performing more complex routing by asking preliminary questions to establish the correct team.
Save time and money, reduce resources and improve customer satisfaction with a chatbot today.
More than live chat, Click4Assistance allows you to converse with patients on any of their chosen platforms. Integration with Facebook Messenger, WhatsApp and SMS ensures you include patients that prefer to use social platforms to communicate.
Videochat provides a face to face environment, even when you can’t be in the same room.
Meeting Rooms provide the perfect environment for support groups and virtual open days.
With a feature rich, easy to use solution which continues to develop you ensure your organisation is future proofed to handle new messaging platforms and exceed your patients expectation.
Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.
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