Web Chat for Retail

What Our Clients Say

We have been using Click4Assistance for the last 4 years. It has improved the customer journey, our overall communication with our customer base and increased sales. The software is really easy to use and the report / tracking features are excellent. They phone us quarterly to ask us how we are getting on, they don't try to push add-ons or extra licences etc. they just offer really helpful and practical advise on improving performance and making the most of the software. Their support team are really supportive and friendly, special mention for our account manager who is always very helpful and knowledgeable. Overall a fantastic service, great value and I dare say we would pay a bit more for it if we had to - its that good. Recommended ++

Matt Anderson

Pondkeeper

Click4Assistance understands the changeability throughout the year and provide the flexibility required. We know that customers are 4 times more likely to purchase after a live chat. It’s now more essential than ever to include digital within your communication and engagement strategy. Our retail organisations receive support from people who understand the challenges.

• Easily add short term licences at peak times
• OmniChannel so your are available where your customers need you
• Compatible with all CMS platforms
• Easy to implement chatbots to triage enquiries
• Support when you need it

Rapid Responses Reduce Resources

Proven to increase sales, improve customer satisfaction, increase first contact resolution, reduce time and save costs, Live Chat is the preferred method of communication for shoppers on websites.

• Chatters are 4x more likely to purchase
• Check stock
• Clarify/change delivery options
• Understand sizes
• Intervene when payment fails