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We have been using Click4Assistance for the last 4 years. It has improved the customer journey, our overall communication with our customer base and increased sales. The software is really easy to use and the report / tracking features are excellent. They phone us quarterly to ask us how we are getting on, they don't try to push add-ons or extra licences etc. they just offer really helpful and practical advise on improving performance and making the most of the software. Their support team are really supportive and friendly, special mention for our account manager who is always very helpful and knowledgeable. Overall a fantastic service, great value and I dare say we would pay a bit more for it if we had to - its that good. Recommended ++
Matt Anderson
Pondkeeper
Our experts can offer advice and answer your
questions regarding live chat for your website.
GDPR
UK Data
ISO 27001
GCloud
FSQS
16 years of providing live chat software to the retail industry in the UK means we have a vast pool of knowledge and experience. Collaboration with the biggest brands has fuelled development of the solution and changes to business practices to ensure the software is the perfect fit for retail companies.
Click4Assistance understands the changeability throughout the year and provide the flexibility required. We know that customers are 4 times more likely to purchase after a live chat. It’s now more essential than ever to include digital within your communication and engagement strategy. Our retail organisations receive support from people who understand the challenges.
For access to great information produced from many years working with the retail industry, click to read our blogs:
Proven to increase sales, improve customer satisfaction, increase first contact resolution, reduce time and save costs, Live Chat is the preferred method of communication for shoppers on websites.
Hi, Doug, welcome to our live chat, how can I help you?
Hello, do you have trainers in stock?
I can see you are looking at the adidas trainers, what size do you need?
Men’s 9
thanks Doug, I’ll look that up for you…
Hi Doug, it’s your lucky day! We have those in stock, would you like to order them today?
Yes
Great. I’ll redirect your browser page to the checkout…
Welcome to live chat Doug! I’m CONI the chatbot, here to answer your questions or get you to the right advisor. Please select one of the below:
Delivery
Thanks Doug, what would your delivery question be regarding?
Costs
Thanks Doug, I can confirm our standard delivery is £4.95 however this is free if you spend more than £50.
Is there anything else I can help you with?
Check delivery status
Thanks Doug. One of my human colleagues will need to look this up for you, I’ll connect you now.
Transferred to Advisor
Hi Doug, can I take your order number please?
When the majority of visitor questions are repetitive and easy to answer, automating your solution makes perfect sense. A chatbot acts like another member of your team, taking chats and answering the visitor quickly and easily 24/7, answering, advising and signposting where required.
When only a human response will do, your bot will hand off to the appropriate available agent, transferring the chat just like a human colleague, with a full transcript of the conversation visible. Your bot can even be used to triage enquiries, performing more complex routing by asking preliminary questions to establish the correct team.
Increase sales, save time and money, reduce resources and improve customer satisfaction with a chatbot today.
More than live chat, Click4Assistance allows you to converse with customers on any of their chosen platforms. Integration with Facebook Messenger, WhatsApp and SMS ensures you include customers that prefer to use social platforms to communicate.
Meeting Rooms allow virtual open days and product launches.
Video chat can even allow you to demonstrate product live!
With a feature rich, easy to use solution which continues to develop you ensure your organisation is future proofed to handle new messaging platforms and exceed your customers expectation.
Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.
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