What is ‘Click2Call’?

Efficient advisement is at the heart of every business that’s a success. Companies need to be able to converse with their customers in various ways, using a collection of website chat tools to help them reach their goals.

Click4Assistance is known for providing live chat services for business, that’s designed to engage with website visitors and drive more enquiries and leads. Each of these tools can be simply enabled and managed within the same solution in a user-friendly environment. But that’s not all we do. Read on to see how we can help your business boost its potential and discover our highlighted feature for this article… Click2Call.

What is the Click2Call feature?

Click2Call allows visitors to enter their phone number on your website which instantly calls your advisor over the normal phone network and connects the visitor completely free of charge. Whether on your website, social media, within documents or emails, automatically engage with visitors on your website offering a free telephone connection with a customisable invitation.

• Overcome contact barriers and increase engagement
• Copy a small piece of script into your website and be up and running in minutes
• Automatically route calls to various departments within your organisation

What are the uses for Click2Call?

There are many ways in which the Click2Call feature can be utilized on your website chat widget, presenting to many different types of audiences including:

• Vulnerable or International customers
• Leads that can’t take advantage of free phone numbers
• Visitors that don’t want to wait in a queue

How does Click2Call work?

Firstly, to set up Click2Call you will be required to assign a phone number against the user’s profile within the account settings.

When a visitor clicks on the Click2Call button on your website, a ‘Call Request’ form will be presented. Visitors can then enter their ‘Name’, choose which country they are dialling from and enter their phone number; this can be a mobile or land line number. As soon as the visitor attempts to start a call, agents logged into the C4A software will receive an alert based on the routing group they reside in. The visitors that are awaiting connection will appear within the ‘call list’ on the Dashboard. When the operator clicks ‘TAKE’, the system will attempt to call the visitor’s number, if successful the both phone lines are connected and you can start talking like any other call.

Once the call has finished either party can hang-up, and the status of the call will change. We recommend categorizing and storing every call once finished, allowing you to report on them at a later date.

Finally…

Click2Call is an additional tool within the Click4Assistance software to allow visitors the option for a two-way phone call, free from service provider charges. To see Click2Call in action please take a look below or go directly to our YouTube channel for information on other Tools within the Click4Assistance solution.

If you’re interested in finding out more about Click4Assistance and live chat services for business, please see our detailed guide to each of the features and get in touch with our helpful team on 01268 524628 today for a free trial or demonstration.