What is smartContact?

Introduction

SmartContact is a fantastic tool for businesses and organisations looking to engage with customers, increase lead generation and provide superior customer service. SmartContact enables you to add any type of contact form to your website using a small piece of script. Providing this option allows companies and organisations to capture information and respond to client enquiries or requests.

What exactly is smartContact?

SmartContact from Click4Assistance is a tool, which enables organisations to add a contact form to their website. You can choose from reactive and proactive options, which allow customers and visitors to enter their details by clicking on a button to open the form (reactive) or filling in a form that automatically pops up while they are browsing the page (proactive). If you choose the proactive solution, you can decide when to present the form, for example, five seconds after the web user starts looking at the page.

One of the main benefits of smartContact is that customers and website visitors can fill in their details and achieve their objectives without leaving the page. They can continue looking at products or reading about services while entering information into the form. There is no need to navigate away from the page or open a separate ‘contact us’ page.

How does smartContact work?

SmartContact is very easy to use. If you have a Click4Assistance account, you can add any type of contact form to your website by simply copying and pasting a small piece of script and customising the options through the Tools module. You can choose between reactive and proactive prompts, set preferences for proactive forms, for example establishing a time limit, and add contact email addresses to receive completed forms.

When a visitor uses your website, they will be able to click on the button or start filling in a contact form that appears automatically on the page. The information that is captured will then be sent to the relevant email address at the organisation. You can view completed forms in your dashboard and use the Reporting module to check statuses and access information.

What is smartContact used for?

SmartContact is incredibly versatile. It can be used to add any contact form to your website. Here are some popular uses you may wish to consider for your website:

1. Request a callback
2. Request an information pack or brochure
3. Sign up or subscribe
4. Book a free trial or demo
5. Request a quote or estimate
6. Book an appointment, class, test or consultation

By providing contact forms for your customers, you can make requesting information or products or scheduling appointments easy, hassle-free, convenient and quick.

What are the benefits of smartContact?

SmartContact offers organisations and companies access to an additional tool to create leads, optimise customer experience and facilitate seamless engagement. If you use live online chat software, or you’re looking to attract more attention on your website and create pages that convert, it’s an excellent idea to consider smartContact. Here are some benefits to bear in mind:

• Build your mailing list

With smartContact, you can build your mailing list and encourage visitors to subscribe by adding a sign-up contact form to your website. Adding a form provides a quick and simple way for people to leave their contact details and join your mailing list while they’re on the page. There’s no need to open a different page to sign up or subscribe or navigate away from a page that the user still wants to view. Making the process of signing up easier will help you to create more leads.

• Offer a simple, fast way to make appointments and bookings

The way people book appointments is changing. According to a 2021 survey, more than 70% of people would rather make an appointment or a booking online than use the phone (source). With a contact form, visitors can enter their information and book a class, consultation, appointment or test within a matter of seconds at the touch of a button. This saves time and effort for the customer and it also helps businesses to convert leads and gain a competitive advantage.

• Invite customers and visitors to request information

If you’re selling products or services, you can use contact forms to enable visitors to your site to request more information or learn more about your business. Adding a request form for brochures, guides and information packs is a brilliant way to promote and market your products and services and encourage customers to choose your business.

• Improve customer support

One of the main advantages of smartContact is offering customers and web users the option to request a callback or information 24 hours a day. SmartContact does not require agents, which means that it is never offline. Customers can fill in the form and request a callback or a brochure no matter where they are or what time of day it is.

• Showcase your products and services

Many people want to see or try products and services before they buy. Adding a contact form to book a free trial or sign up for a demo is a great way to engage with clients and showcase your products and services to boost lead conversion rates and sales.

• Customise your contact forms

SmartContact is fully customisable to help you promote your brand.

Summary

SmartContact is an innovative tool from live online chat software providers, Click4Assistance. With smartContact, you can add any type of contact form to your website, including callback requests, requests for brochures, sign-up forms and bookings. SmartContact offers a quick, convenient way for customers to access support, information or services while enabling businesses and organisations to improve support and engagement, increase sales and lead generation and capture information 24 hours a day.

If you have any questions about smartContact, or you’d like to learn more about how it could benefit your organisation, don’t hesitate to contact Click4Assistance today.