What is ‘smartContact’?

Any successful business will always have effective communications at the heart of its operation. Established organisations need to be able to engage with their customers through multiple channels, possibly utilizing an advance array of website chat tools to help them reach their objectives and achieve their goals.

We at C4A are renowned for supplying the best live chat for small business with a kit that will help to transform all areas of customer service and give an overall better user experience for customers. However, that’s not the only thing we can accomplish. See how we can help your business boost its potential and take a look at our highlighted feature for this article… smartContact

What is the smartContact feature?

smartContact is used to add any type of contact form to your website to gather further contact details from your visitors. You can simply copy and paste a small piece of script onto the website to add the button, or set up a proactive rule to automatically present the form based on visitor behaviour such as time spent on the page. This allows the visitor to remain on the page they are currently viewing rather than having to navigate away to a separate ‘contact us’ page.

• Collect visitor details using easy to add customisable enquiry forms.
• Copy a small piece of script into your website and be up and running in minutes.
• Launch a form via a button or proactively invite visitors to leave details.

What are the uses for smartContact?

There are many ways in which the smartContact feature can be utilized on your website chat widget, via many different types of methods including:

• Bookings – visitors can easily book appointments via drop down options and calendar controls.
• Sign up – automatically present a sign-up form to naturally increase your mailing list.
• Requests – offer your latest product or service brochures whilst gathering the visitor’s details.

How does smartContact work?

A smartContact form can be a reactive or proactive experience, either allowing a button on the web page which can be clicked on, or it can automatically appear based on rules you define. Unlike chat, there is no agent involvement, so the smartContact experience is never offline allowing visitors to enter their details at any time of the day. Once a visitor has completed a smartContact form, an email will be sent to the relevant business contact containing all of the details filled out by the visitor.

All completed smartContact forms and can be viewed on the dashboard within the ‘Requests’ list. This will show the operator what details were submitted on the ‘Capture’ form of the smartContact experience.

Finally…

smartContact is an additional tool within the Click4Assistance software to capture information and inform you if visitors are interested in a particular product or service. To see smartContact in action please take a look below or go directly to our YouTube channel for information on other Tools within the Click4Assistance solution.

Please see our detailed guide to each of the features, in order to find out more about Click4Assistance and the best live chat for small business. Feel free to reach out to our friendly team on 01268 524628 today and book a demonstration or sign up with a free trial.