Which Is The Best Chat Software For Business?

Having the right live chat software can transform your website, providing an effective communication tool that will benefit both your business and your customers.

As with most software solutions, there are several live chat applications to choose from, each with its own pros and cons.

In this article, we give you the lowdown on the best chat software for business to help you find the right solution for you.

Click4Assistance

Let’s start with our top pick for the best chat software for business, Click4Assistance. Click4Assistance Experience is our complete solution for online communication, a live chat software suite that enables omni-channel integration and a range of useful reporting tools to help you make continuous improvements to your service. Our setup is quick and simple, making it easy for you to get your live chat up and running in no time.

Click4Assistance is available for businesses of all sizes, with subscription packages starting at less than £0.90 a day. We’re a UK-based company, and all of our data is stored securely on UK-based servers, helping your GDPR compliance procedures.

We provide flexible options to help our clients customise their Click4Assistance live chat, with ongoing support solutions to provide the best experience for businesses.

LiveChat

LiveChat contains a wide range of features to provide different businesses with live chat software. LiveChat can enable your agents to communicate with customers and send them files, links, surveys and more, helping to improve your customer service while getting valuable insights to improve your business.

LiveChat can streamline your communications and supports various integrations to help you improve efficiency and collaboration across your business.

Zendesk

Zendesk is a popular live chat software platform that makes it easy for users to get up and running. Its chatbot features provide effective communication out of hours, with smart features that will create an enhanced user experience. Zendesk integrates with many popular online tools including Squarespace, WordPress and Shopify.

Zendesk is one of the best-known live chat platforms, appearing on many familiar websites.

LiveAgent

LiveAgent helps your business add simple live chat and email ticketing features to your website or app, helping you to improve your customer service functions.

Like Click4Assistance, LiveAgent features pre-defined responses, as well as integration with key platforms like Facebook and Twitter. Easy to use and set up, LiveAgent is a popular choice for live chat.

HubSpot Live Chat

You may already be familiar with HubSpot’s range of tools, which can help businesses with many of their day-to-day functions, including communications and marketing.

HubSpot’s live chat software is completely free to use, making it ideal for smaller businesses or those with limited budgets. The platform is easy to install and personalise, with multiple features that make it a valuable tool. It even boasts integration with platforms such as Slack.

As a free solution, the HubSpot Live Chat software has its limitations, although further functions are possible through HubSpot’s complete CRM platform.

Which software should you choose?

Choosing the right live chat software is an important consideration for your business. While cost and scalability are some key factors to consider when making your decision, you should also think about elements such as data protection and support solutions to ensure you’re getting the most valuable platform for your money.

At Click4Assistsnce, we offer a range of pricing plans to suit all budgets, and effective customisation tools to help you fully integrate your live chat software into your website.

Taking advantage of free trials and demos can help you with your purchase decision. Sign up for a free Click4Assistance trial to experience what we’re all about and how we can benefit your website.

Learn more about Click4Assistance

At Click4Assistance, we’re experts in live chat software and can provide a solution that meets your needs and budget. Our helpful team provide support and guidance to help you get started, and continue to improve the way your live chat works for your business.

Based in the UK, you can benefit from UK-friendly pricing, support at times when you need it, and data protection policies that can help you with your own compliance.

Learn more about Click4Assistance and discover the best chat software for business with a free demo from one of the team.