Create a virtual assistant using build-a-chatbot software

Creating a virtual assistant from scratch is challenging. Fortunately, Click4Assistance’s build-a-chatbot software makes it more manageable.

To bring you up to speed, Click4Assistance has built a visual interface that lets you develop a chatbot with simple drag-and-drop functionality. The tool enables you to customise the system to meet your brand’s needs, directing leads towards your sales funnels or the answers they require.

Critically, the tool requires no coding. You simply log in and start creating.

How to create a virtual assistant using Click4Assistant’s BotBuilder

Click4Assistance intentionally designed its BotBuilder to provide users with the most uncomplicated interface possible for creating chatbots. You can create personable, amenable chatbots that meet your brand’s requirements in just a few steps.

To be specific, Click4Assistance considers every point along your website visitors’ interactions with your chatbot a “step.” These steps form the basic building blocks of the BotBuilder tool.

Step 1: Present dialogue

The first step is to present the user with dialogue. The content depends on you. Most brands choose a greeting followed by helpful information or a question.

It’s critical to get this opening statement right. Ideally, it should say something helpful and engaging, encouraging the visitor to interact with the tool more.

We help with this by enabling you to incorporate avatars into your conversations, humanising them. We also give you total creative licence over what you say, allowing you to be imaginative and capture your audience’s attention.

Step 2: Add questions with options

The next step is to add relevant questions that enable customers to move closer to resolution. The goal is to funnel users down specific conversation trees based on their responses, channelling them to the products, services, or information they require.

The beneficial aspect of this approach is that it enables the chatbot to provide company-approved standard answers. Users always get the same response to inputted questions whenever they click the relevant option.

That said, the chatbot can also respond differently, depending on users’ chosen responses. In some cases, the software can simply continue the conversation and find a resolution for users. In others, it can escalate them to a human representative who can provide further assistance. Ultimately, it’s up to you how you design your chatbot when you use our tools.

Step 3: Collect visitor information

Collecting visitor information is an optional third step, but it can be tremendously helpful. Asking users for their names and contact details lets you build rapport and add them to your email marketing list. It’s also valuable if you want to transfer users to your customer service team, letting human reps get up to speed rapidly.

Ultimately, this step engages customers and streamlines your processes. You can obtain customers’ valuable details without human reps needing to collect the data on a voice call.

Step 4: Escalate To A Human

The final step is to escalate the conversation to a human, if necessary. Chatbots can engage customers and record valuable information before sending leads to a member of your team.

Click4Assistance’s chatbots integrate this functionality as standard. All you need to do is specify a “hand-off” node in the BotBuilder’s conversation tree, and you’re done. This final step is critical because it enables you to seamlessly hand off conversations to reps, preventing conversations from ending abruptly. Users always know the next step.

Help Is Available

If you get stuck during the bot-building experience, Click4Assistance offers extensive help documentation to assist you. It explains everything, from crafting your conversation plans to dictating which critical pieces of information you will collect along the way.

You can see all your chatbots in a helpful visual panel, including a name or description of them when you added them and the forms the bot uses. This overview screen makes it easy for reps to select bots and edit them.

Click4Assistance provides various bot classifications for your ease of use. These include:-

• Appointment bookers – chatbots that make it easy for customers to book appointments with you
• Insurance – chatbots that interact with clients wanting to change or renew their insurance policies
• IT support – chatbots that act as a kind of triage service, providing information to customers about technical issues and then escalating to human operatives when necessary
• Lead generators – chatbots that collect contact details for your email list or other marketing purposes
• Education – chatbots that provide general information to students about your courses

Of course, these are just a few examples of the types of bots you can build with Click4Assistance’s BotBuilder. In reality, the tool gives you the ability to create bots for virtually any purpose.

Our help documentation also covers the following areas:-

• General settings, such as the avatar style you choose, typing delay, and debugging
• How to create a new step (and the types of steps you can create using the tool)
• Step settings, such as the order you present steps to users and the images, text, and options they present
• How to enter dialogue
• How to perform data capture and provide labelled field information to human agents
• How to define options and handoff

What capabilities can your chatbot have with BotBuilder?

Click4Assistance lets you create unlimited bots configured in whatever format you want. (The number of licences you obtain determines how many you can use concurrently). You can assign these to “pre-chat” or “offline form,” depending on the bot’s purpose.

You can also create bots with an unlimited number of steps. We don’t put any hard limits on the complexity of conversations you can construct. However, we advise keeping things as simple as possible whenever you can.

Getting emails of the conversations that took place between customers and your reps is easy. Options are available in the general settings tab of the BotBuilder.

Ultimately, Click4Assistance’s BotBuilder and chatbot software is a powerful tool for creating brand-sensitive chatbot-based interactions with website visitors. Using it effectively can increase engagement, enhance the user experience, and drive leads towards your sales funnels.