Try Our Visual Chatbot Builder - No Coding Required!
Our visual chatbot builder is a perfect tool for those who have no coding experience and wish to use web live chat software. Come and check out how to use it and what it can do for you.
Many customer service providers make the mistake of thinking they should have advanced coding knowledge to create a uniform experience on their website, but when it comes to creating a chatbot, this is not true in the slightest! This is why our visual chatbot builder ensures businesses can create live chat in a customisable and personable way to help their customers better.
How Do You Create a Chatbot?
You can create your own chatbot from scratch easily with our drag-and-drop interface, which you can find out more about here. The steps are simple and easy to follow:
- Create a free trial account.
- Choose a template or create a chatbot from scratch.
- Greet the visitor by choosing the appropriate welcome message.
- Add questions with defined options that point the customer to each step on their journey.
- Collect visitor information.
- Escalate the customer to an agent if the chatbot has not answered the query.
- Specify if data fields should be emailed to the customer.
- Assign the bot to a pre-chat or offline form.
Why Companies Should Create Their Own Chatbot
Greater Control
When companies are looking to create tools that fit with their website, an easy-to-use chatbot with drag-and-drop tools can help you create the interface that authentically represents your business.
Cheaper to Create
Many companies think it is more efficient to outsource their services to a company that creates a chatbot. In fact, the solution may lie in creating a chatbot that suits you by yourself. Businesses are always looking for ways to streamline their operations, which is why a customisable solution can ensure you don't just choose the best option for your business, but one that is the best value for money.
Is a Great In-House Investment
If you are looking to create web live chat software, opting for something you can customise easily means you can delegate tasks to other members of staff so they can create or maintain the tool without coding knowledge.
What Our Visual Chatbot Builder Can Do for Your Business
Chatbots are an invaluable investment and will help you in the following ways:
- Gains insight into customers to reduce the overall resolution time.
- Dissolves problems quickly.
- Chatbots can answer basic queries that approximately 90% of customers come to your business with so customer service specialists can place their focus on more specific issues.
- A customised web live chat software package can help you create a more personal experience that looks and feels like your business website.
- It can improve workflow and productivity.
- It improves the customer experience as you can lead the customer during their initial contact through the website via a number of interactive elements to create a personalised experience to help them feel more supported.
When you are looking for ways to improve user experience, minimise customer churn, and boost revenue at the same time, a chatbot is the ideal investment. It can help you generate sales while reducing workload, and still benefiting the customer with a fully automated service that answers every single query.
