Transform Your Customer Engagement with Click4Assistance Live Chat

Seamless, customisable, and efficient online chat solutions for your business.

With over 15 years of experience, Click4Assistance is the leading UK chat solution for businesses of all sizes. Our fully customisable chat software is designed to promote engagement with your leads, prospects, customers, and partners.

• Compatible with PCs, tablets, and mobile phones.
• Easy Integration - Just copy a small piece of script into your website and be up and running in minutes.

Why choose Click4Assistance?

Boost Engagement

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Engage visitors proactively and reduce cart abandonment.

With Click4Assistance, you can take the initiative to connect with your website visitors before they even think about leaving. Our proactive engagement tools allow you to:

• Reach out with personalised messages based on visitor behaviour.
• Offer immediate assistance to address concerns and answer questions.
• Guide visitors through their journey, significantly reducing the chances of cart abandonment.

Increase conversions

Convert visitors into customers with real-time support.

Turn casual browsers into committed buyers with Click4Assistance’s real-time support features. Our live chat solution allows your team to:

• Interact with potential customers at crucial moments.
• Provide the information and reassurance needed to make purchasing decisions.
• Clarify product details, offer recommendations, and troubleshoot issues, ensuring a smooth and satisfying shopping experience.

Enhance customer satisfaction

Provide instant help and improve customer loyalty.

Customer satisfaction is the cornerstone of a successful business. Click4Assistance helps you achieve this by delivering instant, high-quality support. Our platform enables your team to:

• Respond to customer queries promptly.
• Resolve issues and answer questions in real-time.
• Build trust and loyalty, encouraging customers to return and recommend your business to others.

Comprehensive features for all your needs

Everything you need to manage your customer interactions efficiently.

Click4Assistance offers a robust suite of features designed to optimise your customer engagement and support processes. Our platform ensures you have all the tools necessary to deliver exceptional service, enhance visitor experience, and boost your business’s performance. Here’s a closer look at our key features:

Hosted Live Chat

Real-time text and video chat.

Interact with your customers in real-time using our versatile hosted live chat feature. Whether through text or video, provide immediate support, answer questions, and resolve issues as they arise. This direct communication channel helps build trust and fosters stronger customer relationships.

Customisable chat windows

Fully brandable interface.

Ensure your live chat reflects your brand identity with our fully customisable chat windows. Tailor the design to match your company’s aesthetics, from colours and logos to personalised messages. A consistent brand experience increases customer confidence and reinforces your brand’s professionalism.

Visitor Monitoring

Track and analyse visitor behaviour.

Gain valuable insights into your website visitors' activities with our advanced monitoring tools. Track how visitors navigate your site, identify popular pages, and detect potential pain points. This data allows you to make informed decisions to improve user experience and increase conversion rates.

Chatbot Integration

Automated responses to common queries.

Enhance your support capabilities with our intelligent chatbot integration. Automate responses to frequently asked questions, ensuring customers receive instant assistance even when your team is unavailable. Chatbots help reduce response times, streamline operations, and keep customers satisfied.

File Transfer

Share documents during chat sessions.

Simplify your customer interactions with seamless file transfer capabilities. Share documents, images, and other files directly within the chat window, facilitating quicker resolutions and more efficient communication. This feature is particularly useful for troubleshooting, providing detailed information, and enhancing customer support.

GDPR Compliance

Secure and compliant with data protection regulations.

Your customers’ privacy and data security are paramount. Click4Assistance is fully compliant with GDPR, ensuring that all interactions and data handling meet stringent data protection regulations. Our platform provides peace of mind for both you and your customers, knowing that their information is handled securely and responsibly.

By incorporating these comprehensive features into your customer engagement strategy, Click4Assistance empowers your business to deliver exceptional support and create meaningful connections with your audience. Our tools are designed to help you manage interactions efficiently, providing a seamless and professional experience for your customers.

How it works

Implementing Click4Assistance’s hosted live chat solution is a straightforward process designed to get you up and running quickly. follow these three simple steps to start enhancing your customer engagement and support:

Step 1 - Sign Up and install

Register and embed a small script on your website.

Click here to watch how to add live chat to your website in just under 3 minutes!

Begin by signing up for our service on the Click4Assistance website. The registration process is quick and easy, ensuring you can get started without any hassle. Once registered, you’ll receive a small piece of HTML script. Simply embed this script into your website’s code:

• Quick registration - Sign up on the Click4Assistance website.
• Receive HTML script - Get a small piece of HTML code upon registration.
• Embed with ease - Integrate the script into your website’s code with minimal technical knowledge.
• Seamless Integration - The straightforward process allows for a smooth integration of our live chat feature into your existing site.

Step 2 - Customise your chat

Tailor the chat interface to reflect your brand.

Click here to watch how to customise your live chat features to fit your brand in just under 8 minutes!

After installation, it’s time to customise the chat interface to align with your brand’s identity. Our platform offers extensive customisation options, enabling you to modify colours, logos, and welcome messages to match your brand’s look and feel:

• Modify colours - Adjust the chat window colours to fit your brand.
• Add logos - Include your company logo for brand consistency.
• Personalised messages - Create welcome messages that resonate with your brand’s voice.
• Build trust - A consistent and professional chat window reinforces your brand image and builds customer trust.

Step 3 - Start Engaging

Begin interacting with visitors in real-time.

With your chat interface set up and branded, you’re ready to start engaging with your website visitors in real-time. Monitor visitor behaviour, proactively reach out with personalised messages, and offer immediate assistance to resolve queries and guide customers through their journey. Here are some of the benefits of having hosted live chat:

• Monitor Visitor Behaviour - Keep an eye on how visitors navigate your site.
• Proactive Outreach - Reach out to visitors with personalised messages based on their actions.
• Immediate Assistance - Provide real-time support to answer queries and resolve issues.
• Text and Video Chat - Choose the best mode of communication (text or video) for each interaction.
• Enhance Satisfaction - Timely and effective support boosts customer satisfaction, reduces cart abandonment, and improves conversion rates.

By following these simple steps, you can quickly implement Click4Assistance’s live chat solution and start reaping the benefits of enhanced customer interaction. Our user-friendly platform ensures that you can provide exceptional support and create meaningful connections with your audience, helping your business grow and succeed.

What Our Customers Say

Discover how Click4Assistance has transformed businesses through our customer testimonials. Our clients’ success stories speak volumes about the impact of our live chat solutions.

Matt Anderson, Sales Manager, Pondkeeper

Click4Assistance has significantly improved our customer journey and increased sales.

At Pondkeeper, enhancing the customer journey is paramount. Since implementing Click4Assistance, we’ve seen a remarkable improvement in how we engage with our customers. The real-time support feature allows us to address queries promptly, reducing cart abandonment and boosting our sales. The ability to proactively reach out to visitors has transformed our approach to customer service, making interactions smoother and more effective.

Sarah Johnson, Customer Support Manager

The software is easy to use, and the support is fantastic.

As a Customer Support Manager, I value tools that streamline our support process. Click4Assistance stands out with its user-friendly interface and robust features. Our team quickly adapted to the software, and the seamless integration into our website was effortless. Additionally, the customer support from Click4Assistance has been outstanding. Their team is always available to help, providing practical advice and solutions whenever needed.

These testimonials highlight the tangible benefits businesses experience with Click4Assistance. From improving customer journeys to providing exceptional support, our live chat solutions are designed to meet the unique needs of each client. Join the growing number of satisfied businesses and see how Click4Assistance can make a difference for you.

Flexible Pricing Plans

Choose a plan that suits your business needs.

At Click4Assistance, we offer a range of pricing plans designed to cater to businesses of all sizes. Whether you’re a small startup or a large corporation, we have a plan that fits your needs and budget. Explore our flexible options and find the perfect match for your business.

Standard Plan

Ideal for small businesses just starting with live chat, our Basic Plan includes essential features to enhance customer interaction.

• Real-time Text Chat - Communicate instantly with your customers.
• Customisable Chat Windows - Tailor the chat interface to match your brand.
• Basic Visitor Monitoring - Track visitor activity to understand behaviour and needs.

Pro Plan

As your business grows, so do your needs. The Pro Plan offers advanced features such as chatbot integration, file transfer, and enhanced visitor analytics.

• File Transfer - Share documents and images directly within the chat window.
• Enhanced Visitor Analytics - Gain deeper insights into visitor behaviour to improve engagement strategies.

Enterprise Plan

Designed for large organisations, the Enterprise Plan provides a comprehensive suite of features. Enjoy all the benefits of the Pro Plan, plus additional tools like video chat, detailed reporting, and premium support.

• Detailed Reporting - Access in-depth reports to track performance and metrics.
• Premium Support - Receive priority assistance and expert advice.

This plan ensures you have everything needed to manage extensive customer interactions efficiently.

Each plan is tailored to provide the best value at different stages of your business growth. Click4Assistance ensures you have the right tools and features to offer exceptional customer service, no matter the size of your business.

Ready to enhance your customer engagement? Choose the plan that fits your business needs and start your journey with Click4Assistance today. Click "Choose Plan" under your preferred option to get started.

Frequently Asked Questions

Find answers to common questions about our live chat solutions.

What is hosted live chat?

Hosted live chat means your chat software is installed on a remote server. This setup allows you to simply embed a small script into your website, enabling the web chat functionality without the need for complex installations on your own server. This approach ensures a seamless integration, making it easy for you to provide real-time support to your visitors.

Can I customise the chat window?

Yes, you can fully customise the chat window to reflect your brand. Our platform offers extensive customisation options, allowing you to modify colours, logos, and messages to match your brand’s identity. This ensures a consistent and professional appearance, boosting customer confidence and reinforcing your brand image.

Is Click4Assistance GDPR compliant?

Yes, our software is fully GDPR compliant. We prioritise the security and privacy of your customer data, ensuring that all interactions and data handling meet the stringent requirements of the General Data Protection Regulation. This compliance gives you and your customers peace of mind, knowing that their information is protected and managed responsibly.

Our FAQ section is designed to provide clear and concise answers to the most common queries about our live chat solutions. If you have any additional questions, feel free to reach out to our support team for more information. We’re here to help you make the most of Click4Assistance and enhance your customer engagement experience.

Ready to Enhance Your Customer Engagement?

Start your free trial today and see the difference.

Experience the power of Click4Assistance's online chat solutions and transform the way you interact with your customers. Our platform is designed to enhance engagement, improve customer satisfaction, and boost your business's performance. Whether you're looking to provide instant support or proactively reach out to your visitors, Click4Assistance has you covered.

Start Your Free Trial

Take the first step towards exceptional customer service with our no-obligation free trial. Discover how our robust features can meet your business needs and drive success.

Request a Demo

Want to see Click4Assistance in action? Request a demo and let our team walk you through the platform, showcasing how it can benefit your specific requirements.

Ready to enhance your website?

Click4Assistance can be added to any business website in a matter of minutes.

Book my free demo now.

Have questions? Contact us for more information.