Adding a chat widget to your website

Transform Your Customer Engagement with Click4Assistance Live Chat

Seamless, customisable, and efficient online chat solutions for your business.

With over 15 years of experience, Click4Assistance is the leading UK chat solution for businesses of all sizes. Our fully customisable chat software is designed to promote engagement with your leads, prospects, customers, and partners.

  • Compatible with PCs, tablets, and mobile phones.
  • Easy Integration - Just copy a small piece of script into your website and be up and running in minutes.
Preview Live Chat on your website graphic

Why choose Click4Assistance?

Boost Engagement

Engage visitors proactively and reduce cart abandonment.

With Click4Assistance, you can take the initiative to connect with your website visitors before they even think about leaving. Our proactive engagement tools allow you to:

  • Reach out with personalised messages based on visitor behaviour.
  • Offer immediate assistance to address concerns and answer questions.
  • Guide visitors through their journey, significantly reducing the chances of cart abandonment.
Looking at bar chart on laptop

Increase conversions

Convert visitors into customers with real-time support.

Turn casual browsers into committed buyers with Click4Assistance’s real-time support features. Our live chat solution allows your team to:

  • Interact with potential customers at crucial moments.
  • Provide the information and reassurance needed to make purchasing decisions.
  • Clarify product details, offer recommendations, and troubleshoot issues, ensuring a smooth and satisfying shopping experience.
Woman using mobile device

Enhance customer satisfaction

Provide instant help and improve customer loyalty.

Customer satisfaction is the cornerstone of a successful business. Click4Assistance helps you achieve this by delivering instant, high-quality support. Our platform enables your team to:

  • Respond to customer queries promptly.
  • Resolve issues and answer questions in real-time.
  • Build trust and loyalty, encouraging customers to return and recommend your business to others.
Click4Assistance software screens

Comprehensive features for all your needs

Everything you need to manage your customer interactions efficiently.

Click4Assistance offers a robust suite of features designed to optimise your customer engagement and support processes. Our platform ensures you have all the tools necessary to deliver exceptional service, enhance visitor experience, and boost your business’s performance. Here’s a closer look at our key features:

Filling out an offline form on laptop

Hosted Live Chat

Real-time text and video chat.

Interact with your customers in real-time using our versatile hosted live chat feature. Whether through text or video, provide immediate support, answer questions, and resolve issues as they arise. This direct communication channel helps build trust and fosters stronger customer relationships.

Customisable chat windows

Fully brandable interface.

Ensure your live chat reflects your brand identity with our fully customisable chat windows. Tailor the design to match your company’s aesthetics, from colours and logos to personalised messages. A consistent brand experience increases customer confidence and reinforces your brand’s professionalism.

Visitor Activity reporting

Visitor Monitoring

Track and analyse visitor behaviour.

Gain valuable insights into your website visitors' activities with our advanced monitoring tools. Track how visitors navigate your site, identify popular pages, and detect potential pain points. This data allows you to make informed decisions to improve user experience and increase conversion rates.

Automated Chatbot example

Chatbot Integration

Automated responses to common queries.

Enhance your support capabilities with our intelligent chatbot integration. Automate responses to frequently asked questions, ensuring customers receive instant assistance even when your team is unavailable. Chatbots help reduce response times, streamline operations, and keep customers satisfied.

Transferring data on computer

File Transfer

Share documents during chat sessions.

Simplify your customer interactions with seamless file transfer capabilities. Share documents, images, and other files directly within the chat window, facilitating quicker resolutions and more efficient communication. This feature is particularly useful for troubleshooting, providing detailed information, and enhancing customer support.

Cyber security graphic on electronic devices

GDPR Compliance

Secure and compliant with data protection regulations.

Your customers’ privacy and data security are paramount. Click4Assistance is fully compliant with GDPR, ensuring that all interactions and data handling meet stringent data protection regulations. Our platform provides peace of mind for both you and your customers, knowing that their information is handled securely and responsibly.

By incorporating these comprehensive features into your customer engagement strategy, Click4Assistance empowers your business to deliver exceptional support and create meaningful connections with your audience. Our tools are designed to help you manage interactions efficiently, providing a seamless and professional experience for your customers.

Click4Assistance free trial webpage

How it works

Implementing Click4Assistance’s hosted live chat solution is a straightforward process designed to get you up and running quickly. follow these three simple steps to start enhancing your customer engagement and support:

Step 1 - Sign Up and install

Register and embed a small script on your website.

Click here to watch how to add live chat to your website in just under 3 minutes!

Begin by signing up for our service on the Click4Assistance website. The registration process is quick and easy, ensuring you can get started without any hassle. Once registered, you’ll receive a small piece of HTML script. Simply embed this script into your website’s code:

  • Quick registration - Sign up on the Click4Assistance website.
  • Receive HTML script - Get a small piece of HTML code upon registration.
  • Embed with ease - Integrate the script into your website’s code with minimal technical knowledge.
  • Seamless Integration - The straightforward process allows for a smooth integration of our live chat feature into your existing site.

Step 2 - Customise your chat

Tailor the chat interface to reflect your brand.

Click here to watch how to customise your live chat features to fit your brand in just under 8 minutes!

After installation, it’s time to customise the chat interface to align with your brand’s identity. Our platform offers extensive customisation options, enabling you to modify colours, logos, and welcome messages to match your brand’s look and feel:

  • Modify colours - Adjust the chat window colours to fit your brand.
  • Add logos - Include your company logo for brand consistency.
  • Personalised messages - Create welcome messages that resonate with your brand’s voice.
  • Build trust - A consistent and professional chat window reinforces your brand image and builds customer trust.

Step 3 - Start Engaging

Begin interacting with visitors in real-time.

With your chat interface set up and branded, you’re ready to start engaging with your website visitors in real-time. Monitor visitor behaviour, proactively reach out with personalised messages, and offer immediate assistance to resolve queries and guide customers through their journey. Here are some of the benefits of having hosted live chat:

  • Monitor Visitor Behaviour - Keep an eye on how visitors navigate your site.
  • Proactive Outreach - Reach out to visitors with personalised messages based on their actions.
  • Immediate Assistance - Provide real-time support to answer queries and resolve issues.
  • Text and Video Chat - Choose the best mode of communication (text or video) for each interaction.
  • Enhance Satisfaction - Timely and effective support boosts customer satisfaction, reduces cart abandonment, and improves conversion rates.

By following these simple steps, you can quickly implement Click4Assistance’s live chat solution and start reaping the benefits of enhanced customer interaction. Our user-friendly platform ensures that you can provide exceptional support and create meaningful connections with your audience, helping your business grow and succeed.

What Our Customers Say

Discover how Click4Assistance has transformed businesses through our customer testimonials. Our clients’ success stories speak volumes about the impact of our live chat solutions.

Matt Anderson, Sales Manager, Pondkeeper

"Click4Assistance has significantly improved our customer journey and increased sales."

"At Pondkeeper, enhancing the customer journey is paramount. Since implementing Click4Assistance, we’ve seen a remarkable improvement in how we engage with our customers. The real-time support feature allows us to address queries promptly, reducing cart abandonment and boosting our sales. The ability to proactively reach out to visitors has transformed our approach to customer service, making interactions smoother and more effective."

Sarah Johnson, Customer Support Manager

"The software is easy to use, and the support is fantastic."

"As a Customer Support Manager, I value tools that streamline our support process. Click4Assistance stands out with its user-friendly interface and robust features. Our team quickly adapted to the software, and the seamless integration into our website was effortless. Additionally, the customer support from Click4Assistance has been outstanding. Their team is always available to help, providing practical advice and solutions whenever needed."

These testimonials highlight the tangible benefits businesses experience with Click4Assistance. From improving customer journeys to providing exceptional support, our live chat solutions are designed to meet the unique needs of each client. Join the growing number of satisfied businesses and see how Click4Assistance can make a difference for you.

Request a demo

See how our software works and learn how it can improve your online communication

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For security, a business email address must be provided. If you have a business website and use a public address such as gmail, hotmail etc. please contact 0845 123 5871 and speak to an account manager who will be able to help.

Flexible Pricing Plans

Choose a plan that suits your business needs.

At Click4Assistance, we offer a range of pricing plans designed to cater to businesses of all sizes. Whether you’re a small startup or a large corporation, we have a plan that fits your needs and budget. Explore our flexible options and find the perfect match for your business.


PLAN DESCRIPTION PRICE
STANDARD PLAN Basic features for small businesses. £19.95/month
PRO PLAN Advanced features for growing businesses. £29.95/month
ENTERPRISE PLAN Comprehensive features for large organisations. Contact us to for a tailor-made package


Standard Plan

Ideal for small businesses just starting with live chat, our Basic Plan includes essential features to enhance customer interaction.

  • Real-time Text Chat - Communicate instantly with your customers.
  • Customisable Chat Windows - Tailor the chat interface to match your brand.
  • Basic Visitor Monitoring - Track visitor activity to understand behaviour and needs.

Pro Plan

As your business grows, so do your needs. The Pro Plan offers advanced features such as chatbot integration, file transfer, and enhanced visitor analytics.

  • File Transfer - Share documents and images directly within the chat window.
  • Enhanced Visitor Analytics - Gain deeper insights into visitor behaviour to improve engagement strategies.

Enterprise Plan

Designed for large organisations, the Enterprise Plan provides a comprehensive suite of features. Enjoy all the benefits of the Pro Plan, plus additional tools like video chat, detailed reporting, and premium support.

  • Detailed Reporting - Access in-depth reports to track performance and metrics.
  • Premium Support - Receive priority assistance and expert advice.

This plan ensures you have everything needed to manage extensive customer interactions efficiently.

Each plan is tailored to provide the best value at different stages of your business growth. Click4Assistance ensures you have the right tools and features to offer exceptional customer service, no matter the size of your business.

Ready to enhance your customer engagement? Choose the plan that fits your business needs and start your journey with Click4Assistance today. Click "Choose Plan" under your preferred option to get started.

FAQ graphic for hosted live chat

Frequently Asked Questions

Find answers to common questions about our live chat solutions.

What is hosted live chat?

Hosted live chat means your chat software is installed on a remote server. This setup allows you to simply embed a small script into your website, enabling the web chat functionality without the need for complex installations on your own server. This approach ensures a seamless integration, making it easy for you to provide real-time support to your visitors.

Can I customise the chat window?

Yes, you can fully customise the chat window to reflect your brand. Our platform offers extensive customisation options, allowing you to modify colours, logos, and messages to match your brand’s identity. This ensures a consistent and professional appearance, boosting customer confidence and reinforcing your brand image.

Is Click4Assistance GDPR compliant?

Yes, our software is fully GDPR compliant. We prioritise the security and privacy of your customer data, ensuring that all interactions and data handling meet the stringent requirements of the General Data Protection Regulation. This compliance gives you and your customers peace of mind, knowing that their information is protected and managed responsibly.

Our FAQ section is designed to provide clear and concise answers to the most common queries about our live chat solutions. If you have any additional questions, feel free to reach out to our support team for more information. We’re here to help you make the most of Click4Assistance and enhance your customer engagement experience.

Ready to Enhance Your Customer Engagement?

Start your free trial today and see the difference.

Experience the power of Click4Assistance's online chat solutions and transform the way you interact with your customers. Our platform is designed to enhance engagement, improve customer satisfaction, and boost your business's performance. Whether you're looking to provide instant support or proactively reach out to your visitors, Click4Assistance has you covered.

Start Your Free Trial

Take the first step towards exceptional customer service with our no-obligation free trial. Discover how our robust features can meet your business needs and drive success.

Request a Demo

Want to see Click4Assistance in action? Request a demo and let our team walk you through the platform, showcasing how it can benefit your specific requirements.

Ready to enhance your website?

Click4Assistance can be added to any business website in a matter of minutes.

Book my free demo now

Have questions? Contact us for more information.

Trusted by 1000's of companies
Which? has integrated the click4assistance web chat software
UK Power Networks uses the UK's best live chat provider
The NHS uses the click4assistance live chat software
Honeywell is a customer of click4assistance, a live chat website provider
One Call Insurance uses click4assistance, the best live chat provider in the UK
Which? has integrated the click4assistance web chat software
UK Power Networks uses the UK's best live chat provider
The NHS uses the click4assistance live chat software
Honeywell is a customer of click4assistance, a live chat website provider
One Call Insurance uses click4assistance, the best live chat provider in the UK

Download web chat & Chatbot examples for your industry

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.

Click on your industry below to see examples of others using Click4Assistance.

Finance - chatbot for website Insurance
Healthcare - conversational marketing Healthcare
Local Authorities - create chatbot Local Authorities
Housing - chatbot software Housing
Education -  build a chatbot Education
Auto Traders - conversational ui Auto Traders
Retail - chat for website Retail
Travel - saas live chat Travel
Contact Centres - live chat for website Contact Centres
Public - online chat for website Public
Corporate - instant message for business Corporate
SME - live chat software for website SME
Other icon Other
Finance - website chat widget Insurance
Healthcare - chat box for website Healthcare
Local Authorities - chat widget for website Local Authorities
Housing - chat application for business Housing
Education icon Education
Auto Traders - best live chat for website Auto Traders
Retail - live chat plugin Retail
Travel - website chat software Travel
Contact Centres - live chat support software Contact Centres
Public - chat support software Public
Corporate - live support chat for website Corporate
SME - live chat systems SME
Other - live chat system Other
Selected industry icon.
OVL Group use the Click4Assistance live chat software. Iveco, a Click4Assistance customer uses our online chat software. Chat for websites is a Click4Assistance service used by HPI.
Uniquest use the UKs best live chat provider, Click4Assistance. Click4Assistance provide Your Business Voice web chat software. Allday PA have integrated our live chat software. Click4Assistance provide Capita with web chat software.
UK Power Networks integrated the Click4Assistance online chat software. Click4Assistance chat for website is used by Which? Honeywell's online chat is provider by Click4Assistance, the best live chat provider. Citizens Advice enhanced visitor communication with web chat software.
The Royal Holloway University of London use the Click4Assistance live chat software on their website. The University of Bradford use the UKs best live chat provider, Click4Assistance. Chat for websites is used by Solent University of Southampton. The University of Liverpool is a Click4Assistance client using live chat software.
Click4Assistance chat for websites powers the Lighthouse Group chat. Click4Assistance web chat software is used by One Call Insurance. South Yorkshire Pensions Authority uses the UKs best live chat provider.
Arden and Gem use the Click4Assistance live chat software. Click4Assistance provide live chat service for NHS Scotland. BMI Healthcare live chat website is powered by Click4Assistance. NHS Vale of York use the Click4Assistance web chat software.
Daniel Paul Grey online chat software is provided by Click4Assistance. Newlon Housing Trust uses the live chat software provided by Click4Assistance. The Click4Assistance web chat software is used by Swan. Web chat software provided by Click4Assistance for Bolton At Home.
Salford City Council are using live chat software powered by Click4Assistance. Redcar And Cleveland Borough Council are using the best live chat provider in the UK, Click4Assistance. The Click4Assistance online chat software is powering Blackpool Council's web chat. Click4Assistance provides live chat software for Buckinghamshire County Council.
The Click4Assistance online chat software is powering Blackpool Council's web chat. Web chat software is provided by Click4Assistance for East Sussex County Council. University of Essex online chat software is powered and provided by Click4Assistance. South West Water use the best live chat provider in the UK.
Click4Assistance provides a live chat software service for Benson For Beds. William And Son use the Click4Assistance web chat software. Harveys live chat software is powered by Click4Assistance. Revolution Bars Group use the Click4Assistance online chat software.
Right Management use the best live chat provider, Click4assistance. Stevensons use the Click4Assistance web chat software solution. Click4Assistance provides live chat for your website; IT Online Learning is a customer using the solution. Tubz have a live chat website with the implementation of the Click4Assistance chat software.
Alexander Hotels use the live chat software solution provided by Click4Assistance. Star Tours online chat is powered by the Click4Assistance web chat software. Live chat software by Click4Assistance powers YHA's online chat. Clairty uses the best live chat provider for their chat solution.
Auto Trader - chatbot for website Call Centre - conversational marketing Corporate - create chatbot Education - chatbot software Finance - build a chatbot Healthcare - conversational ui Housing - chat for website Local Authorities - saas live chat Public Sector - live chat for website Retail - online chat for website SME - instant message for business Travel - live chat software for website

Book your personalised demo

See the software in action and discuss your requirements with our experienced industry experts to achieve success with live chat, chatbots and much more!

  • Make it easier for your visitors to speak to your team
  • Increase leads, increase revenue
  • Decrease resources, save money

Thanks!

Your details have been received, we will contact you shortly to confirm the demonstration.

Book your personalised demo

See the software in action and discuss your requirements with our experienced industry experts to achieve success with live chat, chatbots and much more!

  • Make it easier for your visitors to speak to your team
  • Increase leads, increase revenue
  • Decrease resources, save money

Thanks!

Your details have been received, we will contact you shortly to confirm the demonstration.