More than just a Chatwidget
Customisable and brandable live chat windows
Create a meaningful visitor experience that reflects and enhances your brand with custom-designed live chat features.
The chat buttons and windows your visitors interact with should showcase your brand’s personality. With our brandable and configurable web chat windows, you can provide a unique, personalised experience that leaves a lasting impression. Why settle for anything less?
Connect with your audience
Start a chat from anywhere, with just a click
Maximise your marketing and brand reach with fully customisable live chat windows. With just a click, visitors can start a chat from various touchpoints – a link in your email signature, a call-to-action in a sales document, or your website’s brandable live chat window. Seamlessly integrate customisable web chat features that reflect your brand and make connecting easy for your audience.
Upload your own chat buttons...
Connect at the perfect moment with our proactive invitations.
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Proactively encourage visitors to chat, make a call, or fill out a form.
Whether your agents are available or you’re using our Arti AI Chatbot, our technology can invite visitors to chat, call, or complete a form. Use rules-based triggers based on on-site behaviour or let agents initiate contact manually – ensuring timely engagement.
Choose from brandable proactive templates, from subtle pop-ups to full-page prompts. Our dedicated team is here to support you every step of the way in building a proactive engagement strategy that resonates with your audience.
Create a tailored journey
Get the key information you need before a chat begins
Use pre-chat strategies to capture essential data and personalise interactions through customisable live chat windows. Allow visitors to select a department, connect with Coni – our rules-based chatbot – or use dynamic forms to shape their journey. With these features, you can add context to each conversation and create a tailored journey that aligns with your brand from the first interaction.
To increase chat uptake, collect basic information such as first name.
Then, add a department selector to allow the visitor to choose which department they wish to chat with.
Coni the Chatbot
Why not use a Chatbot to answer questions and triage enquiries before escalating to a human.
Find out more
Now this is a chat window!
Experience the ultimate live chat widget
Unlock the full design potential of your live chat windows with complete creative flexibility, or choose from our wide range of brandable, ready-to-use templates. Our customisable live chat windows come packed with useful, time-saving features to enhance your visitor experience.
It can do what?
Handy features visitors can use during chat
Humanise chat
Display a photograph of the agent to give your chat a more personal feel.
In-chat rating
Video Chat
Navigation assist
Screen sharing
And much more!
Revolutionising live chat and customer experiences
with
Smart Cast
SmartCast expands the chat window and allows you to embed any web page. Available 24/7 whether agents are online or offline.
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Allow call-to-action forms to be presented such as your booking system.
Optimise chat closures
Customised to meet your data needs
Collect the feedback that matters to you
Tailor feedback collection to meet your unique data needs. With our brandable live chat windows, you can seamlessly collect, analyse, and report valuable feedback and sentiment data. Each completed feedback form can be emailed in real time, with results accessible through our platform’s reporting section. Choose from a range of feedback templates or customise your own for deeper insights.
Collect feedback that matters
End with more than a thank you
Go beyond a simple thank you
Enhance the end of each chat with brandable live chat windows that offer more than a closing message. Use the thank you page to highlight your social media channels, promote upcoming events and products, showcase special offers, or capture newsletter sign-ups. Turn every chat ending into an opportunity to engage and connect further.
Maximise every visitor interaction
Even when your agents are offline
Ensure seamless engagement with customisable live chat windows that adapt based on agent availability. Dynamically switch from an online to an offline button when agents are unavailable or hide the chat window entirely until agents are back online. This intelligent live chat feature keeps your site looking professional and ensures visitors always have a clear, streamlined experience.
Coni the Chatbot
Why not use a Chatbot to answer questions and enquiries while offline.
Find out more
Capture data for callbacks
Email offline forms in real-time for quicker resolution. Alternatively, start each morning or shift with an automated report detailing all offline data. The offline request list is available in our window-based dashboard for easy access.
Common questions asked by service and tech leaders
How do live chat and AI combine to improve the visitor experience?
Live chat, Chatbots and AI work together to enhance your visitor interactions. For instance, chatbots (Arti and Coni) can triage commonly asked questions, answer queries based on your knowledge base, and escalate to a human when required.
How long are chats stored for?
By default chats are stored for the period specified in our data retention policy (usually 366 days), however you can adjust this period or prevent them being stored completely.
What types of live chat reports are available?
We offer over 60 standard reports covering various aspects of live chat performance and visitor interactions. Visit our live chat management page to explore these reports and how they can benefit you.
Are the agents and management dashboards separate?
No, we maintain consistency with a single dashboard, ensuring that agents and management have access to the features and real-time information based on permissions and roles.
Do you provide design and integration support?
Yes, our UK based design team has customised and configured hundreds of buttons and chat windows, and work alongside our development team to offer support for any type of integration required.
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides in & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides in & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
Agent experience
