How can AutoStore help?

Introduction

Chat features are advantageous for all kinds of companies and organisations. Studies suggest that over 40% of people now prefer to communicate via live chat. If you want to add a chat button to your website, it’s beneficial to explore tools and features that will help you to make the most of the function and achieve key business objectives. In this guide, we’ll focus on AutoStore, a tool that enables you to save some or all of your chats automatically.

What is AutoStore?

AutoStore is a live chat tool, which offers a seamless, quick and easy alternative to storing chats manually. With AutoStore, you can store chats that have ended automatically from your chat list.

Autostore is advantageous for sites that have active chatbots and users that field a high volume of chats.

I want to add a chat feature to my website: How do I configure AutoStore?

If you’re looking to add chat features to your website, it’s a great idea to explore live chat tools from Click4Assistance. AutoStore is ideally suited to websites that operate high volumes of conversations and chatbots.

To configure AutoStore, you will need to access the Tools options and click on the Chat button. Open Settings and tick the Activate AutoStore box. You can enter a reference if you wish (this is optional) and then select a rule to follow. There are four options: rules 1, 2, 3 and 4. Rule 1 automatically saves all chats. Rules 2, 3 and 4 automatically save specific chats, as follows:

• Rule 1: saves all chats automatically
• Rule 2: automatically saves chats when the visitor has not sent a message
• Rule 3: automatically saves chats when the operator has not sent a message
• Rule 4: automatically saves chats when the visitor and the operator have not sent a message

Once you have chosen a rule, specify a time to auto-save chats, for example, 5 seconds after the chat ends. Click on the Save button.

When you chat to a customer or client, the chats you save automatically will appear in Saved Chats.

What are the benefits of AutoStore?

AutoStore is a live chat feature, which offers advantages for businesses and organisations. The primary benefits include:

• Save time

The most significant benefit for most organisations is the ability to use AutoStore to save time. When you use this live chat tool, you don’t have to waste time saving chats manually or combing through chats to determine which ones you need to save. You can choose a rule and a time frame and your chats will be saved automatically. If you handle a high volume of chats, or you have a busy team, using AutoStore improves efficiency and frees up time for your agents to focus on handling enquiries and chatting to customers.

• Keep your chats organised

AutoStore is a swift, effective function that organises your chats and ensures that all the chats you want to keep are stored safely. You can streamline the way you work by choosing categories in advance.

• Keep your chat list tidy

The last thing you want when your agents are busy and there’s a large number of chats going on is a chat list that is messy and congested with inactive chats or conversations you didn’t want to save. AutoStore helps you to keep your chat list tidy, enabling you to find the chats you need quickly and easily.

• Customisable options

Click4Assistance provides live chat tools for an array of companies and organisations across several industries. Users have different requirements and preferences, which means that accessing customisable tools and options is essential. With AutoStore, you can choose a rule and set a timeframe that suits your needs.

Who can benefit from AutoStore?

AutoStore is beneficial for customers across multiple industries, including healthcare, education, contact centres, retail and travel. It is particularly helpful for businesses and organisations that use chatbots on their websites and sites that handle high volumes of chats.

Conclusion

AutoStore is a chat function, which enables users to save chats automatically. When you have activated AutoStore and adjusted the settings to suit your requirements, completed chats will be saved to your chat list. AutoStore offers a fast, efficient, easy alternative to manual saving and it also enables you to keep your chat list tidy and organised.

If you have any questions about AutoStore, or you’d like to find out more about how Click4Assistance live chat tools could help you, don’t hesitate to get in touch.