Click4Assistance glyph Flower shape graphic Rectangle shape
04 August 2022 | 1350 views

How can AutoStore help?

How can AutoStore help?

Adding a chat feature to a website offers multiple benefits for businesses and customers. This guide will highlight the advantages of AutoStore, a function that automatically stores chats.

Introduction

Chat features are advantageous for all kinds of companies and organisations. Studies suggest that over 40% of people now prefer to communicate via live chat. If you want to add a chat button to your website, it’s beneficial to explore tools and features that will help you to make the most of the function and achieve key business objectives. In this guide, we’ll focus on AutoStore, a tool that enables you to save some or all of your chats automatically.

What is AutoStore?

AutoStore is a live chat tool, which offers a seamless, quick and easy alternative to storing chats manually. With AutoStore, you can store chats that have ended automatically from your chat list.

Autostore is advantageous for sites that have active chatbots and users that field a high volume of chats.

I want to add a chat feature to my website: How do I configure AutoStore?

If you’re looking to add chat features to your website, it’s a great idea to explore live chat tools from Click4Assistance. AutoStore is ideally suited to websites that operate high volumes of conversations and chatbots.

To configure AutoStore, you will need to access the Tools options and click on the Chat button. Open Settings and tick the Activate AutoStore box. You can enter a reference if you wish (this is optional) and then select a rule to follow. There are four options: rules 1, 2, 3 and 4. Rule 1 automatically saves all chats. Rules 2, 3 and 4 automatically save specific chats, as follows:

  • Rule 1: saves all chats automatically
  • Rule 2: automatically saves chats when the visitor has not sent a message
  • Rule 3: automatically saves chats when the operator has not sent a message
  • Rule 4: automatically saves chats when the visitor and the operator have not sent a message

Once you have chosen a rule, specify a time to auto-save chats, for example, 5 seconds after the chat ends. Click on the Save button.

When you chat to a customer or client, the chats you save automatically will appear in Saved Chats.

Start your free Click4Assistance trial and add a chat feature to my website today.

What are the benefits of AutoStore?

AutoStore is a live chat feature, which offers advantages for businesses and organisations. The primary benefits include:

  • Save time

The most significant benefit for most organisations is the ability to use AutoStore to save time. When you use this live chat tool, you don’t have to waste time saving chats manually or combing through chats to determine which ones you need to save. You can choose a rule and a time frame and your chats will be saved automatically. If you handle a high volume of chats, or you have a busy team, using AutoStore improves efficiency and frees up time for your agents to focus on handling enquiries and chatting to customers.

  • Keep your chats organised

AutoStore is a swift, effective function that organises your chats and ensures that all the chats you want to keep are stored safely. You can streamline the way you work by choosing categories in advance.

  • Keep your chat list tidy

The last thing you want when your agents are busy and there’s a large number of chats going on is a chat list that is messy and congested with inactive chats or conversations you didn’t want to save. AutoStore helps you to keep your chat list tidy, enabling you to find the chats you need quickly and easily.

  • Customisable options

Click4Assistance provides live chat tools for an array of companies and organisations across several industries. Users have different requirements and preferences, which means that accessing customisable tools and options is essential. With AutoStore, you can choose a rule and set a timeframe that suits your needs.

Who can benefit from AutoStore?

AutoStore is beneficial for customers across multiple industries, including healthcare, education, contact centres, retail and travel. It is particularly helpful for businesses and organisations that use chatbots on their websites and sites that handle high volumes of chats.

Conclusion

AutoStore is a chat function, which enables users to save chats automatically. When you have activated AutoStore and adjusted the settings to suit your requirements, completed chats will be saved to your chat list. AutoStore offers a fast, efficient, easy alternative to manual saving and it also enables you to keep your chat list tidy and organised.

If you have any questions about AutoStore, or you’d like to find out more about how Click4Assistance live chat tools could help you, don’t hesitate to get in touch.

Popular Blogs

Salford City Council and Their Journey with Live Chat 6 Sep 2016

Salford City Council and Their Journey with Live Chat

Salford City is a city and metropolitan borough. Home to 218,000 residents and has been established since 29th March 1926, including the towns of Eccles, Swinton and Walkden. Salford is said to be a great place for tourists, with a range of activities on offer and some great spots for vacationers!

Read more
Rise in Mobile Traffic for Online Retailers Shows the Importance of Live Chat Support 10 Jan 2017

Rise in Mobile Traffic for Online Retailers Shows the Importance of Live Chat Support

The tree is down. The turkey is well and truly stuffed and eaten. And normality has returned, that means we shop online 9 times a week on average! Having a smartphone or tablet handy has led to mobile traffic overtaking desktop for the first time. A major aspect of this was Black Friday and Cyber Monday. With UK online retailers having to take part in Black Friday or risk losing consumers to competitors, many shoppers took to their mobile and tablet to get the best deals.

Read more
Accessibility in Live Chat Integration 15 Jun 2017

Accessibility in Live Chat Integration

Organisations that design websites, web technologies or web tools should remove any barriers that prevent interaction with or present accessibility issues for people with disabilities; this is known as web accessibility.

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!