How good is live chat for your healthcare practice?

Optimising and automating are the catch words for 2021, especially when it comes to customer service communication. Live chat is one of the most effective ways of streamlining customer communication while increasing your healthcare practice’s agent productivity. This will improve not only your internal efficiency but also provide a better customer service experience for your patients. There are so many benefits of live chat software, but in this article, we will focus on the efficiency benefits and how your patients will find them more accommodating.

Reduce call volume and improve waiting time

Your healthcare practice’s phone rings all day, and there is always a queue of people waiting to be spoken to. It’s a time consuming and exhausting job speaking with people all day long, especially at a healthcare practice since customer service agents will also need to perform other administrative duties. The customers themselves are often frustrated if they have to wait in a queue indefinitely just to quickly speak with an agent. How can your healthcare practice reduce your call volume and increase your customer service agents’ productivity?

Live chat, such as Click4Assistance the best live chat provider, is the perfect answer to this problem. By providing an alternative communication channel, your customers will opt for a more immediate route to speak with an agent, instantly reducing the call queue and call volume. With live chat, your customer service agents can chat with multiple patients at a time, making them much more productive than over the phone which limits contact to strictly one-on-one. This way, your healthcare practice will be able to speak with more patients in less time, so why wouldn’t you choose the best live chat provider to make this happen for your practice?

Easily book appointments

Booking appointments can be a nightmare for some healthcare practices. We have all had an experience when we were waiting on hold for more than 30 minutes, just to speak with an agent for 5 minutes. The frustration and time wasted just do not make sense in today’s busy, high-tech world. Having a complicated booking system can work but can be a hefty capital cost for your healthcare practice, especially since there is uncertainty around patient adoption rate. Live chat software, such as Click4Assistance the best live chat provider, can support your healthcare practice in this regard. Your patients can easily book appointments online with a human customer service agent, or even with an artificial intelligence formbot like Click4Assistance’s Coni who will walk your patient through all of the appointment booking steps through a pre-programmed conversational interface.

Click4Assistance, the best live chat provider for healthcare practices

Live chat is not just about reducing your call volume and increasing productivity; it’s also about finding a better alternative for those customers who have difficulties speaking over the phone. Sometimes, patients need to make an appointment but are unable to speak, but some patients find speaking over the phone challenging, and text based communication such as live chat and social media direct messaging allow them to speak conveniently with your team.

Click4Assistance, the best live chat provider, is remotely accessible, so your team can work from home or the office if needed without any obstacles. With the dashboard, live chat, video chat, Click2Call, social media direct messages, artificial intelligence chatbots and even your own CRM integrated, are all in one place so no more searching through multiple application to find the information you need.

With over 15 years of experience supporting healthcare practices just like yours, Click4Assistance’s live chat software is the most robust, reliable customer service software on the UK market. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to digitally transform your health practice, give us a call on 0845 123 5871 or send an email to theteam@click4assistance.co.uk and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.