Which Type Of Chatbot Suits You?

Adding a chatbot to your website is a fantastic way to improve your communications. You can use them to help customers get the answers to common questions and even resolve customer queries. You can also use them to help boost your live chat, gathering important details to give agents the information they need ahead of their interactions.

Chatbots can bring personality to your website, helping to reflect your business’ brand and tone of voice for a friendly user experience. But did you know that AI chatbots also have their own personalities? With different types of chatbots available, you can find one that helps you meet your business needs.

Are you ready to add a chatbot to your website? Learn more about Click4Assistance’s amazing chatbot solutions to help you find the right one for your business.

Why should you add a chatbot to your website?

When it comes to enhancing your customer service offering, a chatbot can bring incredible value to your business. Chatbots can boost the work of your customer services teams, helping to answer common customer queries, saving you time and money.

But chatbots can do much more than that. With added AI, chatbots provide smart solutions for your business that will help you boost sales, gain valuable customer insight and help you improve the way your website works.

Chatbots are continuing to grow in popularity; helping businesses of all sizes improve their communications. It’s estimated that consumer retail spend via chatbots will hit $142 billion worldwide by 2024, enhancing the way businesses make sales online. If you’re not already using a chatbot, it’s time to look at how it could boost your business.

What are the benefits of adding a chatbot to your website?

Some of the main benefits of adding a chatbot to your website include:

• Provide 24/7 customer support
• Save time and money by providing the answers to common customer service queries.
• Help boost your sales through recommendations.
• Provide fast and accurate information to your customers and your support teams.
• Give customers additional ways to get in touch using tools and methods that suit their habits and lifestyle.

These are just some of the many benefits of adding a chatbot, helping you ensure your business is making the most of technology to better communicate with its customers.

Meet Artie and Coni: Click4Assistance’s chatbots

At Click4Assistance, we’re able to provide two different types of chatbot. With Artie and Coni, you have the choice of two smart solutions to help you meet your business’ unique requirements.

Artie: Your smart AI chatbot

Artie uses artificial intelligence to be able to facilitate natural conversations with customers, responding to questions with ease. Artie uses Natural Language Processing (NLP), allowing him to answer different types of questions and recognise key information.

Some of Artie’s key benefits include:

• Fully compatible with all desktop and mobile devices
• Allow the chatbot to offer assistance by automatically engaging
• UK data storage in a leading UK based data-centre
• Facebook integration
• 100% customisable chat windows to represent your brand

Artie can handle customer queries 24/7, providing answers to a lot of common queries. For the queries he can’t answer, he can gather the relevant information to help a customer service agent take over. Artie can learn and grow with your business to continue to provide an effective service.

With Click4Assistance, you’ll get the benefit of a complete set-up to help make sure Artie understands your business using the information available, as well as ongoing maintenance as required. We can also provide training for you to manage Artie yourself if preferred.

Learn more about Artie here.

Coni: Your clever formbot

Coni is a fully automated formbot that can gather information, answer questions and provide information. Coni will gather contact details so that at the end of the conversation, they can be transferred to a customer service agent to enable further assistance.

Some of Coni’s key benefits include:

• Choose from several templates to get you started with interactive online forms.
• Provides automated answers to common questions.
• Gathers visitor feedback.
• Provides 24/7 contact.
• Fully configurable to fit in with your business’ brand.

Coni is an effective tool for keeping in touch with your customers at all hours. You can configure Coni to work differently depending on agent availability, and provide useful data gathering for customer service queries.

Coni can also take care of multiple business functions, including appointment booking, IT support and much more.

Take a look at Coni’s impressive features here.

Choosing the right solution for your business

With Artie and Coni, you’ve got a choice of two incredible tools for your business. Depending on your business needs, you may find that one product is more suitable for you than another. Click4Assistance can help advise you on the right web chat tool for your business, taking into account your objectives and budget. We can even provide a free trial or demonstration to help you see the product for yourself before you commit to a purchase.

Artie and Coni can bring a number of benefits to your business. Adding a chatbot to your website will boost your communications and help you benefit from the latest technology to improve customer interactions. Businesses across all industries are using chatbots to their advantage - isn’t it time you got started?

Book a demo or start a free trial with Click4Assistance today

At Click4Assistance, we specialise in providing smart, powerful communications tools for your business. Our solutions are easy to set up and maintain, with multiple options available depending on your needs. Best of all, our chatbots are fully customisable to meet your unique branding requirements.

Contact Click4Assistance today to book a demo or start a free trial.