Introduction to rule based AI chatbots

Artificial Intelligence has become one of the hottest talking points across all business landscapes in recent years as companies look to utilise it in many areas. While it can be used to support everything from manufacturing to order processing, adding an AI chatbot to your live online chat software should be at the top of your agenda.

Embracing rule based AI chatbots within your online chat for website strategy is one of the easiest and most effective uses of AI in modern business. This quick guide will help you understand how to get started.

What are rule based AI chatbots?

By now, you probably have an understanding of chatbots and have probably interacted with at least one as a customer (perhaps the one on this website) to get answers to a question. With the industry growing at a rate of 21.6% annually, now is the time to add live online chat software to your site.

Rule based chatbots are also known as decision-tree bots and work by using a flowchart of predetermined questions and answers to guide users to the answer they seek. For example, the first question may ask “What is the query about?” before giving various options like “There is a problem with my order” or “I’m having technical difficulties”.

With rule based chatbots, they can only answer questions within the defined rules and frameworks. However, with the integration of AI features, the capabilities are increased as the AI chatbot can use Machine Learning to actually understand a user’s response and give an answer based on the context.

This opens the food to many more options. For example, a travel chatbot may be able to make suggestions based on the user’s intended travel dates or budget. So rather than simply guiding them through flowcharts, the online chat system could provide personalised insights.

Rule based chatbots are not restricted to text interactions either as they can integrate various media types. They also integrate very well with legacy systems and are used on various CMSs (content management systems) with multiple CRM (customer relationship management) packages. As long as you choose a reliable platform, such as Click4Assistance, maximum security and minimal downtime are also guaranteed.

In most cases, a rule based AI chatbot will;

• Look to point users towards specific goals, actions, or outcomes.
• Provide definitive answers to frequently asked questions.
• Support human agents by handling many basic queries.
• Work best when you don’t have many questions but also need the agent option.
• Support teams that want to provide a simplified user experience.

How to use AI chatbots

Given that the technology is quite sophisticated, you would be forgiven for assuming that using AI chatbot solutions would be difficult. However, rule based chatbots make it very easy.

A visual AI chatbot builder can be launched with no coding experience. You simply pick a template, drag and drop different features into your chatbot, add questions with defined options, and create the link to a human advisor for when the user needs them.

The great thing about this type of online chat for website solution is that it combines the best elements of rule based chatbots with the advanced capabilities of AI. Other reasons to love this type of customer care tool include;

• Using templates means the chatbot will look and perform as expected.
• The AI chatbot’s appearance can be easily updated to suit the brand.
• It’s suitable for a wide range of businesses, local authorities, and websites.
• The questions used for rule based interactions can be simple or complex.
• You can add new questions and answers without needing an expert.

When you want a professional chatbot tool that can evolve alongside the business without requiring outside management, this is the perfect choice.

Why use an AI chatbot?

Companies across many industries now use online chat software to improve their customer care game. Given that customer-first businesses outperform non-customer-first businesses by almost double in revenue generation, the benefits of getting it right are clear.

Rule based AI chatbot solutions deliver many benefits, including but not limited to;

• Ensure that customers can get instant answers to their questions on a 24/7 basis.
• Reduce the demands for human live chat agents, thus saving you money.
• Offer clear answers and help consumers embrace the self-help approach they love.
• Gain valuable insights into individual client behaviours as well as overall trends.
• Give your business a more professional and modern vibe, which can influence users.

In a world where consumers prioritize speed over empathy, online chat for website solutions that incorporate AI chatbot tools will naturally deliver great results.

How can an AI chatbot be used in your industry?

When looking to use any type of online chat for website service, successful implementations rely heavily on your ability to tailor the tool to your needs. Rule based AI chatbots can be used in a wide range of situations for businesses in various sectors.

For example, an NHS chatbot could be used to help patients book appointments, see test results, or order their prescriptions. From triaging enquiries to streamlining bookings, it can ultimately reduce patient wait times while simultaneously putting reduced stress on human receptionists. Therefore, on-site patients get a better experience too.

Traditional B2B companies may use rule based live online chat software for many purposes. This could include providing product information, details about new releases, delivery info, order updates, arranging returns, troubleshooting faults, using promo codes, and much more. Likewise, it can be a tool aimed at ensuring customers (or leads) are sent to the right department when seeking support from a human agent.

Meanwhile, university AI chatbot software can be used to help students find out information about their courses, fees, library open times, and deadlines. Or it could be used to book a place at a lecture or hire equipment. Likewise, the software could be used by prospective students who want to learn more about course costs, start dates, and durations.

Final thoughts on rule based AI chatbot solutions

In a world where consumers demand quick answers but are less confident about speaking to human agents on the telephone or in face-to-face situations, AI chatbot services are an ideal solution. Now that most people are familiar with using chatbots, adding the best live online chat software is an ideal choice for virtually all companies.

To learn more about what simple drag and drop rule based AI chatbot facilities can do for your business, contact us or request a demo today.