15 August 2016 | 3962 views

Keeping up with Technology…Or at least Trying To!

Keeping up with Technology…Or at least Trying To!

Microsoft is constantly updating their office 365 – especially Outlook! It’s outpacing employees’ and customers’ ability to keep up!

According to a new study by customer experience specialist; ‘harmon.ie’, which surveyed more than 200 Microsoft partners worldwide, partners are now seeing new opportunities to step in and provide the help for companies to keep up. Even with Office 365 being the most popular enterprise cloud service, the study shows that the cloud is still a growth area. Over 25% of partners say cloud migration will account more than half their business by 2017!

The concerns over security and updates happening too quickly have been raised by Microsoft users. Companies may be looking for solutions that are consumed easier, therefore partners are seeing a prospect to build user-friendly solutions around Office 365. The pace of change outstrips the ability for companies to keep up and take in the change to train their staff; and Microsoft Professional Services is experiencing challenges to keep up with the pace. The report suggests this is contributing to partners having fewer concerns about Microsoft Professional Services as a competitor – only 26% view competition from the group as a major challenge, decreasing by 38% since 2015.

Microsoft 365 live chat software

It’s important for people to adapt to change in general and if they’re not used it, it can give them a negative outlook on the situation resulting in them not being able to complete tasks. Although, change can help people in the long term, they may need additional support in order to help them adapt. Whether you’re at home or in the office, it’s vitally important to have materials that are going to help with whatever you’re doing. Why have a toolbox with no tools?

Look for a solution that support your training needs

  • Having tutorials on Youtube may help some individuals - depending on their method of instruction intake - as videos and audios can easily be paused when completing tasks in step by step action.

  • Offer professional group training encouraging a wider pool of knowledge, opinions and team work.

  • One to one training means that the trainer and employee can revisit areas that they’re not sure on.

The Click4Assistance solution updates are implemented outside of normal UK working hours, ensuring no interruption to service. And as the solution is fully hosted, all updates are automatic, so companies don’t need to worry about taking time out of their schedule to implement new applications. These updates will include small changes such as new features or reports. We also offer onsite training with our account managers or support engineers at any time, to talk to individuals or a group of staff in detail about the solution, explaining the features and processes within the software.

For more information on live chat software, contact our dedicated account managers on 0845 123 5871 or email us at theteam@click4assistance.co.uk 

Popular Blogs

7 May 2014

Click4Assistance Releases Mobile-Friendly Live Chat Software

Following the server migration and Heartbleed announcement in April the Click4Assistance team is once again focused on enhancing UK’s favourite live chat software. 

Read more
4 Oct 2013

Click4Assistance UK Software Provider Partners with Largest UK Furniture Retailer

Click4Assistance is proud to announce it has recently integrated its innovative live chat software into the existing website of largest UK home retailer Harveys Furniture.

Read more
5 Aug 2016

How to Add Live Chat to my Website? Use a Live Chat Plug-in

This article is part of a series that explains the various aspects when you are considering live chat for your website.  Whether your website has been built by your own developers, an outsourced development company, or you’re using a 3rd party solution such as WordPress at some point you will need to add a chat window plug-in.If your looking to add live support chat to your website, visit this link add live support chat to your website

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!