Digital transformation, the right way

Digital transformation is a phrase that has been thrown around a lot in the last five years. More companies are focused on bringing their operations up to speed with the latest digital trends, but how successful has it all been? How has your business’ digital transformations really impacted your productivity? Have you implemented a system, only to have team members ignore it or continue to use the old methods? Has your executive team bought into the new changes? Are your colleagues sold?

Digital transformation is not an overnight thing. It takes a long time and you need a strategy in place. Imagine what you want your end goal to be. How do you want your colleagues working? Do you imagine an open plan office, with flexible working and everyone using laptops and cloud based software? Will you need to make changes to your current space to make these changes a reality? Are you possibly biting off more than you can chew?

It’s hard to convince an executive team that you need to completely gut their office to make a change towards efficiency when they only see the sticker price. It will shock them, and they will not hear the reasons why, as businesses do not want to spend money on changes that they cannot see making a bigger difference. This is why it’s important to start small and report your progress.

Start with a small department that can manage a shift in workflow easily. Track how long it takes for them to currently work, and as their department is digitally transformed, report your findings. When your executive team can see that efficiency means a healthier bottom line, their confidence in the transformation plan grows. Once members of the team understand how the new system better supports their work loads, they will easily buy into it and everyone will be eager to change.

People are naturally finding more efficient ways of working. Having dedicated spaces designed for certain activities is key, such as private meeting rooms for confidential meetings, booths for phone calls and video chats, intimate sofa areas for one on ones, and open plan spaces for working with access to ample power plugs. Remote working is only one of those ways, but as our world morphs towards more task driven days, rather than a time-restricted days, production levels will skyrocket.

About Click4Assistance web chat software

For over 15 years, Click4Assistance have been helping businesses solve their customer service communication nightmares with their full suite of industry leading solutions. Web chat software is not what it used to be. Today’s customers expect more, so Click4Assistance was developed to support your business to meet customer service demands. Live chat and social media direct messaging are supported by artificial intelligence chat and form bots that skyrocket productivity and efficiency, as well as increase the potential of generating revenue by programming them to up-sell and cross sell based on product or service interest.

The Click4Assistance dashboard has everything your customer service agents need right at their fingertips, all in one place, so no more missed messages or time wasted trying to find a message or note. Live chat, video chat, AI bots, Click2Call, and even your own CRM integrated are all accessible from one space, and because Click4Assistance was built remote working ready, the dashboard is accessible from a laptop or desktop that has a Chrome browser. Your customer service agents can be remote working ready at an instant, keeping your business online when you need it most, and with 256-bit encryption for data in transit, your live conversations are as secure as a payment page.

With the invalidation of Privacy Shield, businesses like yours need to be more cautious of what data is being transferred outside of the EU, especially with software services. Luckily, Click4Assistance is based entire in the UK, so it’s fully GDPR compliant and no transatlantic data transfers means your data is secure under EU/UK data protection policies.

If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your business’ productivity for 2020, give us a call on 08451235871 or send an email to theteam@click4assistance.co.uk and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.