Meet Coni – The Customer Service Chatbot for Websites

Discover Coni, the AI chatbot from Click4Assistance, built to boost customer service, streamline service, and provide round-the-clock support.

In an age where digital-first interactions dominate, customer expectations are higher than ever. Customers want answers now. They want service that's smooth, personal, and always available. That's why Click4Assistance created Coni – an intelligent chatbot designed to help businesses meet the growing demand for 24/7 customer service.

What is Coni?

Coni is Click4Assistance's customer service chatbot solution, purpose-built to support customer interactions across websites and digital platforms. It delivers meaningful conversations, improves user experience, and enhances operational efficiency.

Available 24/7 and capable of handling multiple queries simultaneously, Coni helps businesses keep the conversation going, even outside working hours.

Why customer service matters more than ever

In today's hyper-connected world, customer service isn't just about answering questions; it's about creating meaningful digital interactions that convert interest into action. Whether someone is browsing your website late at night or looking for product details on their lunch break, Coni ensures they get the help they need, when they need it.

The result? Higher satisfaction. Increased conversions. Lower operational costs.

Key features of Coni

Let's take a closer look at what makes Coni a powerful tool for customer service:

Instant responses, anytime: Coni never sleeps. Whether it's 2 am or during peak business hours, your customers will always get a timely response.

Fully customisable workflows: Every business is different. Coni can be tailored to suit your unique objectives, whether capturing leads, booking appointments, or handling FAQS.

Seamless integration with live chat: When Coni reaches the edge of its knowledge, it hands off to a human agent via live chat, ensuring customers are always fully supported.

Real-time reporting and analytics: Track customer behaviour, optimise scripts, and measure ROI with built-in analytics.

How Coni enhances your team

Think of Coni as your digital team member. It doesn't take breaks, doesn't get overwhelmed, and always follows the script. But more than that, it works with your people, not instead of them.

What can Coni do?

• Upsell and cross-sell with engaging content
• Deliver high-quality enquiries
• Generate leads effortlessly
• Seamless agent handoff and escalation
• Department routing for specialised assistance
• Provide insightful customer feedback.

By handling the routine and repetitive interactions, Coni gives your human team the time and space to focus on higher-value conversations that require empathy, nuance, and strategic thinking.

A chatbot that grows with you

One of Coni's most significant advantages is its scalability. As your business grows, so can your chatbot. You can add more features, introduce new conversation pathways, and even layer in AI enhancements to make interactions more intuitive.

Plus, Coni is hosted on UK-based secure servers, ensuring compliance with GDPR and peace of mind for your customers.

Built by Click4Assistance – trusted by UK businesses

Coni is part of the powerful suite of live chat and customer service tools developed by Click4Assistance – a UK-based provider with over 20 years of experience.

Whether you're looking for standalone chatbot support or a complete communications solution, you'll benefit from:

• UK-based hosting and support
• Deep sector expertise
• Proven results across industries.

Use cases for Coni

From e-commerce to education and finance to healthcare, Coni is a versatile chatbot trusted across industries. Every day use cases include:

• Answering frequently asked questions
• Capturing and qualifying lead
• Supporting appointment or demo bookings
• Managing customer service enquiries
• Helping with online navigation.

With Coni on your team, your website becomes an always-on support hub.

Ready to meet Coni?

Implementing Coni is simple, fast, and fully supported by the Click4Assistance team. From planning to deployment and optimisation, you'll have expert guidance every step of the way.

So, if you're ready to add a chatbot to your website, to:

• Improve customer engagement
• Deliver 24/7 service
• Lighten your team's workload
• Boost website conversion rates

...then it's time to meet Coni.

Book a demo today and discover how Coni the chatbot software can take your digital customer experience to the next level.