Meta Reveals AI-Powered Chatbot To Rival ChatGPT
DATE
This Live Chat Software Blog was Published On
TAGS
Associated Tags that are related to Web Chat Software
AUTHOR
The Author of this Live Chat Service Article
VIEWS
Number of views this blog has had

04 October 2023

Click4Assistance

928

Meta Reveals AI-Powered Chatbot To Rival ChatGPT

Meta’s large language model LLaMA 2 will be free for research and commercial use, but how will it rival competitors like ChatGPT?

With AI tools coming out of the woodwork left, right and centre, the large language models (LLMs) have to pedal faster to ensure the demand is met. This is where Meta's second generation of its large language model enters the scene. LLaMA 2 is the follow-up to LLaMA that was released earlier this year and a non-commercial licence for research purposes. In a blog post, Meta unveiled LLaMA 2, which has been created in partnership with Microsoft and is positioning itself as a rival for ChatGPT and Bard.

The Possibilities of LLaMA 2

With LLaMA 2, the most surprising decision is that LLaMA 2 is open source, so will provide mainly free access for commercial and research purposes. The second generation of LLaMA was pre-trained on 40% more data with up to 70 billion parameters. LLaMA 2 is available for everybody, and the enhanced capabilities open up numerous possibilities in how we all interact with AI tools.

How Can We Use LLaMA 2 to Our Benefit?

Analysis and Insights

Businesses need to understand customer sentiment, and LLaMA's language comprehension extends to what is an older sentiment analysis. Sentiment analysis is the process of analysing digital text to determine the tone. Companies have large volumes of text data, such as customer support chat transcripts to analyse, and LLaMA 2 can instantly transform how a business can use live chat tools such as chatbots to interact with customers in a more positive tone. Because if you are learning how to set up live chat on website pages, the tool is almost secondary to the interactions you will get with the customer.

Start your free Click4Assistance software trial and learn how to set up live chat on website today.

Localisation

LLaMA 2’s enhanced training data makes it a very effective translation tool that can help your business bridge communication gaps across languages and cultures. Localisation tools can be an invaluable asset in this world where we may be digitally connected but not necessarily connected in a human sense.

Natural Language Understanding

LLaMA 2's expanded data ensures it can comprehend and generate text that reads like a human. This means if you are wondering how to set up live chat on a website but still need to deliver stellar communication to underpin effective customer support, having an AI tool that understands nuance, context, and intent will vastly improve user experience.

Will LLaMA 2 Reinvigorate the LLM Model?

As Meta is prioritising researching and developing AI technology, the preview of its first generative AI tools for Instagram, Facebook, and WhatsApp has shown plenty of promise. Meta is working to keep up with the pace of every new AI tool. With an open-source approach, Meta is hoping this will improve safety and security as more people can identify any potential problems. The variety of generative language learning models on offer has demanded greater quality from consumers and developers. With every passing month, there seems to be a new AI tool, and with more choice through ChatGPT and personalised options provided by businesses, we will have to see if the latest AI-powered chatbot will rival what is already on the market.


WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the author

BLOG ARTICLE AUTHOR: CLICK4ASSISTANCE

Click4Assistance is the UK's premier web chat provider, providing online instant messaging software for more than 10 years.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the author

BLOG ARTICLE AUTHOR: CLICK4ASSISTANCE

Click4Assistance is the UK's premier web chat provider, providing online instant messaging software for more than 10 years.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.

Book your personalised demo

See the software in action and discuss your requirements with our experienced industry experts to achieve success with live chat, chatbots and much more!

  • Make it easier for your visitors to speak to your team
  • Increase leads, increase revenue
  • Decrease resources, save money

Thanks!

Your details have been received, we will contact you shortly to confirm the demonstration.