UK Live Chat Software Provider

YOUR LIVE CHAT DASHBOARD

Just like your Windows desktop, our cutting-edge, configurable dashboard allows you to open the features required and organise your workspace.

This ensures the most frequently used functionality is at your fingertips, improving usability and productivity. Providing an innovative control centre for your live chat software operations, the dashboard enables a unique set up for operators or managers.

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A Complete Overview of Live Chat Software provided by Click4Assistance UK

‘EXPERIENCES’

Forrester, one of the most influential research and advisory firms in the world, believe that the “customer experience is your only source of sustainable competitive advantage”.

Click4Assistance has designed a communication solution to ensure you can deliver an exceptional ‘Experience’ for your customers. Whether offering live chat for your website or a selection of the communication channels available within the software, each contact method is fully customisable ensuring your brand is fully represented and your visitor is presented with the most appropriate information or directed to the relevant team. Tailor your Experiences across different areas of the website, display buttons or proactively invite the website visitor to interact with your team, gather different information for sales or support enquiries; the solution provides complete flexibility.

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Click4Assistance UK Web Chat Software includes many tools which can be used to offer live chat for your website which allows communication with visitors on your website

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The Reports and Management Information Solution enables a range of reports to be delivered via email in a number of formats

REPORTING

With full management information available within the advanced reporting suite, analysts can simply benchmark results, measure ROI and monitor operators’ KPI’s. Managers are able to highlight strengths and weaknesses, identifying aspects to help improve business processes and optimise operations. Available in a range of formats and automated delivery options, this is comprehensive reporting made easy.

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INTEGRATION

Large organisations with external systems need to integrate to streamline operations, this provides a seamless and continuous history of customer interaction. Our in-house developers will consult and advise on data export and extraction, automated routines and integration with any legacy systems including CRM, social media, automated marketing products and telephone systems.

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Web Chat Solution Integration provides API which can be used with a number of external systems

Multiple Communication Tools

Monitor and engage with your visitors reactively and proactively using a range of communication methods to improve customer satisfaction and grow your sales pipeline.

Live Chat Software

Connect with visitors using instant text based communication to assist with product, service or purchase enquiries. Route live chat enquires to the most appropriate team directly from specific pages or allow the visitor to select the department they wish to speak with. For busy contact centres the queuing functionality provides an automated message with ‘place in queue’ notifications.

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Click2Call

Allow visitors to request a FREE phone call, instantly connecting them to your team over the normal phone network.

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smartContact

Gather visitor details using easily customisable contact forms. Call-back, demo request or sign-up are just a few suggestions.

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Promotions

Present your latest products, special deals or important news automatically to your visitors, and even redirect their browser to the relevant page.

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Video Chat

Enhance the live chat experience by introducing video and voice, building customers’ trust and loyalty.

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Meeting Rooms

Collaborate with multiple participants in a single environment. Offer virtual open days or host webinars and product launches.

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Visitor Activity

Monitor your visitors as they browse across your website in real time, identifying crucial pages they have viewed, when they convert or become a prospect.

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Download web chat & Chatbot examples for your industry

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.

Click on your industry below to see examples of others using Click4Assistance.