Your staff deserve a unique dashboard like no other
Equip your team with a unique, fully customisable dashboard within our live chat software. This central communication module allows agents to manage chats seamlessly, while supervisors and managers can arrange and resize essential live chat features to suit workflows. With support for omnichannel communications and live chat integrations, this dashboard adapts to the needs of every team member, ensuring a smooth and efficient experience.
Advanced feature rich controls
Predefined replies
Auto navigate
Transfer files
Invite other agents
Store chats
Book a demo
Designed with 20+ years of live chat agent feedback
Predefined Replies
Use keyboard shortcuts or drag and drop predefined replies to respond quickly to commonly asked questions
Auto navigate
Redirect visitors to any webpages to assist with their enquiry during their chat session
Transfer files
Both visitors and agents can send and receive files such as PDF documents during chats
Invite other agents
Collaborate with and invite other agents during the chat session to use their skillset and experience
Store chats
When the chat has finished, categorise it, make final notes and email the chat to one or more addresses
Screen-share
Allow the visitor to share their screen so you can assist and see exactly what they are looking at
Store in CRM
Store chats directly into Microsoft Dynamics 365 or Salesforce platforms
Location and device
View the visitor’s location based on their IP address, along with information about the device they’re using
Visitor information
Push visitor details from your website or portal into the chat session to allow agents to see the full picture
Much more
Contact us regarding all the other features available to your agents
Screen share
Store in your CRM
Location & device
Visitor information
And much more!
Get comfortable in the live chat training room
A unique resource for agent-to-agent communication
The live chat training room allows agents to build their engagement skills and get comfortable using the software. It also offers a private environment for agent-to-agent communication, allowing messages to be sent to all available users or directly to a specific operator. This setup helps agents practice and learn in a more relaxed, supportive setting.
NEW!
Combine AI chatbots with live chat
Arti by Click4Assistance enhances our live chat software by working alongside live chat agents to provide instant, automated support. By handling common queries and escalating complex issues to agents when needed, Arti lightens the load, allowing agents to focus on higher-priority tasks while ensuring visitors experience a seamless service.
Learn moreEffective management
Manage more web chats simultaneously and with ease
Simple management
Our live chat software allows agents to handle multiple chats simultaneously, collaborate seamlessly with colleagues, and monitor team activity – all essential live chat features for peak efficiency. With live chat integrations and omnichannel communication capabilities, agents can manage their workload effectively and provide additional team support during busy times.
Your team's status at a glance
The live chat agent list allows you to see who’s logged in and available to handle chats.
Each agent has full visibility of their team, showing who is currently dealing with chats, and the reason they are unavailable.
Smooth integrations
with Microsoft Dynamic 365 and Salesforce
Integrate Click4Assistance with your CRM system. With out-of-the-box integrations from top providers like Salesforce and Microsoft Dynamics 365, agents have instant access to visitor details and complete chat history at their fingertips. After every chat, the data is securely stored in the CRM, streamlining follow-ups and ensuring a full timeline of all correspondence for contacts, leads and opportunities.
Find out more
Go beyond simple text chat on your website
A Complete Omni Channel Solution
Agents can manage inbound communication channels such as WhatsApp, Facebook Messenger and SMS text messages in a single interface.
WhatsApp, Facebook Messenger & SMS
Not only does Click4Assistance integrate with social media communication channels, but it also includes additional channels such as: Click2Call, Meeting Rooms, and Video Chat.
Click2Call
Allow your visitors to enter their phone number and instantly connect them to your agents using the normal telephone network anywhere in the world.
Meeting Rooms
Agents can host and moderate discussions with multiple participants in a single chat window, allowing online webinars and much more.
Video Chat
Build authentic connections with your visitors through voice and voice calls (like Teams) without the need to download any software or plugins.
Trusted by 1000's of companies
