The progression of AI technology

As artificial intelligence technology permeates through every crevice of our lives at work and at home, the world’s best minds are looking for ways to push the technology further, to drive it to a new destination that was previously unimaginable. It was once so farfetched, that it was only found in fiction, and laid in the hands of creative minds, controlling the narrative and ruminating over how fantastic or destructive this technology could be. The earliest depictions of artificial intelligence were found in fiction, such as Mary Shelley’s ‘Frankenstein’ and much later on the same themes played out in the ’Terminator’ franchise. The idea that a non-organic intelligent machine could be created, and possibly create global order by removing our autonomy, making us the lesser species, is petrifying, and that narrative is still very much in circulation today.

Reality trumps fiction

While fiction has painted a different world for artificial intelligence, reality has given technology a somewhat different sway. The idea of robots taking over the world in a global coup d’etat is far from what reality can apply, at least with the technology that is currently more widely available. For now, the smartest of our AI technology spends its time searching for cat videos on YouTube; far from the calculating precision of a T-800.

The most widespread use of artificial intelligence sits in the palms of our hands: our smartphones. As mobile technology developed, the usefulness for a personal assistant became apparent. We needed to be able to work handsfree, so voice commands stepped in to fill the voids. Pre-programmed voice commands and replies evolved into the world of natural language processing, and as artificial intelligence technology continues to grow in tandem with mobile technology, it will only become more useful and engrained in our entire lives.

The future is artificial

The future of artificial intelligence will revolutionise a multitude of industries, such as healthcare where AI robots will perform surgical procedures that require extreme precision, and more ubiquitous domestically. Future homes will be built with artificial intelligence integrated, the same way cars now feature CarPlay as standard. Imagine waking up in the morning, and once your home system knows you’re awake, it will start an automated workflow which may include opening blinds, running the shower or starting the coffee maker. Many of the time-consuming tasks we do now will quite possibly be fully automated in the near future, such as house cleaning, cooking, laundry and driving, and homes are already being built with this technology in mind. The efficiency of life will precede any reservations of killer robots, as having your entire house spotless and laundry done without you ever lifting a finger is certainly something that most people will sign up for.

Who is Click4Assistance? Live chat for small business

Click4Assistance is a live chat provider with over 15 years of experience. Leading the market in customer service communication software, they have paved the way for businesses, local authorities, charities and other organisations to increase the efficiency in their customer service department and save them time and money with their live chat for small business. Built remote working ready, the Click4Assistance dashboard gives individual users the power to work seamlessly from any laptop or desktop with a Chrome browser, with their live chat, video chat, artificial intelligence chatbots, direct messages, Click2Call, and even your own CRM integrated, accessible from anywhere. With 256-bit encryption for data in transit, your live conversations are as secure as a payment page, and no transatlantic data transfers means that your data is protected under EU/UK data protection policies.

If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your business’ productivity for 2021, give us a call on 0845 123 5871 or send an email to theteam@click4assistance.co.uk and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.