Is your contact centre secure?

In the last ten years, security has been a massive concern for every organisation, even more so for those who manage communication that may be considered sensitive. Cyber criminals are becoming more sophisticated than the software industry would like, and as a result, more emphasis is placed on protecting their customers and their valuable data. However, it is not always down to the software developers whether their clients are safe, since there are a few things that your contact centre can do to ensure security is as tight as possible.

Are you using secure passwords?

While this seems like an over-asked question, most passwords are not secure and very easy to hack. Hackable passwords means bad business for your contact centre, especially on company devices and software that would allow access to sensitive information. Always ensure that all passwords are secure and changed every 60-90 days routinely.

Have you secured your internal network?

Believe it or not, many organisations leave their networks open and accessible because it’s more convenient for those who have to access it, especially with buildings with a high rotating volume of staff or foot traffic. While this is a great added bonus for the corner coffee shop, it is not for your contact centre, and you should ensure that your entire network is secure, with only secured devices able to access it. If you want to provide your team open WiFi access on their unmonitored devices, it’s advisable that your contact centre’s IT team should integrate a separate network for this purpose. Also, your contact centre would experience increased bandwidth as a result of limiting the number of devices on the main network.

Is your communication software encrypted?

Encryption to most people sounds very technical, complicated and something only security professionals would know about. Unfortunately, this means that most people don’t know how their data and messages are being handled, and what level of privacy and security they are entitled to. With Click4Assistance, you have peace of mind knowing that your live conversations are as secure as a payment page, protected by 256-bit encryption in transit, and secured with encryption at rest. No matter what software you choose for your contact centre, always make sure that you are protected.

Are you running the latest software version?

Many people are lazy to update their devices and enjoy postponing that software update.  We have all done this at some point - clicked skip update, almost like a reflex. Many devices are compromised by simply not updating the operating software or the applications installed. These updates may be new features, but often include security updates that you may not be immediately aware of. The next time you see an update pop up and you’re tempted to ignore it, ask yourself if you’d like to give a hacker access to your device or information: if the answer is no, run the update! ??

Who is Click4Assistance? The best live chat provider

Click4Assistance, for the past 15 years, has been supporting contact centres like yours using their state of the art customer service communication software solutions. With live chat, video chat, direct messages from WhatsApp and Facebook Messenger, artificial intelligence chatbots, Click2Call, SmartContact forms and even your own CRM integrated, all accessible from any laptop or desktop computer with a Chrome browser. Security is high on their minds, so all data in transit is 256-bit encrypted, meaning your live conversations are as secure as a payment page. Zero transatlantic data transfers ensures that your data is protected by EU/UK data protection regulations, and the entire team is based in the UK, so should you have any issues, someone will be available to help you within your own timezone - say goodbye to overseas software support!

If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to level up your contact centre in 2020, give us a call on 0845 123 5871 or send an email to theteam@click4assistance.co.uk and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.