Why Choose Click4Assistance?
At Click4Assistance, our live chat solutions are tailored for organisations of every size and sector. Whether you’re a sole trader, a large contact centre, or anything in between, our experienced team is here to support your business needs.
Click an industry below to find out more
Almost 40% of our clients are in public services, charities, or insurance, and 25% of the UK’s universities use our services.
Explore examples of the sectors we serve
Don’t see your industry?
We’ve showcased a few industries we work with, but we understand this may not cover every type. If your sector isn’t listed, take a look below to discover how live chat can be adapted to suit different environments:
Sales
Live chat is a proven tool for boosting sales:
- 67% of website visitors prefer live chat before making a purchase.
- Customers who use live chat are 4 times more likely to buy.
- One of our clients, a major UK fashion retailer, saw a 55% increase in conversions within the first week of using live chat.
Support
Deliver fast, efficient support with live chat:
- Provide quick answers using predefined replies for FAQs.
- Transfer files, share links, and allow visitors to print or email chat transcripts for clarity and convenience.
- Reduce costs and improve customer satisfaction as live chat enables support advisors to handle chats simultaneously.
Advice
Live chat offers a safe, secure and private environment, ideal for advisory services:
- Perfect for visitors who can't call, or fear being overheard.
- Used by organisations like Citizens Advice, Action for Hearing Loss, and The Children's Society to deliver instant support.
- Redirect visitors' browsers to the right information quickly and easily.
