12 days of Click-mas: 6 platforms to integrate with C4A

Click4Assistance’s Live Chat integrates Salesforce, Microsoft Dynamics 365, Google Analytics, and Facebook Messenger, providing you with a single source of truth.

Click4Assistance’s Live Chat integrates with numerous platforms, streamlining your operations, improving customer service, and helping you get more done. This feature makes it the best website chat app on the market.

This page explores C4A’s Live Chat integrations and how your organisation could benefit. Learn more below.

Salesforce

Click4Assistance integrates with Salesforce from your customised dashboard. Agents get a 360-degree view of custom records, enabling them to access the entire communication history without consulting with other reps. Agents can quickly assign chats to Salesforce records, program the system to do it automatically or store complete transcripts in their accounts. All information related to the chatter is visible in a single pop-up window for convenience.

Dynamics 365

You can also integrate Click4Assistance’s Live Chat with MS Dynamics 365, Microsoft’s business intelligence solution for organisational efficiency. Again, the customisable C4A dashboard provides a complete view of customer records, letting you see the full context of your communications.

The services are the same as those for Salesforce. You can see customer-related information via a pop-up window, store chat, and save the chat transcript to MS Dynamics 365’s archive.

Other CRM systems

Compatibility also extends to other customer relationship management tools. Click4Assistance provides secure APIs enabling organisations to transcribe chats and consolidate customer data into a single repository for future reference.

Google Analytics

Google Analytics integrates with Click4Assistance’s Live Chat to enable a better understanding of customer sales funnels. The C4A reporting tools facilitate event logging, letting you compare your chat goals with organisational objectives.

Messenger

Messenger integrates with Live Chat by allowing you to connect the Facebook-based chat app directly to your messaging hub. This feature eliminates the need to switch between platforms or perform additional integrations between various chat apps. (Click4Assistance’s Messenger service also integrates with WhatsApp, SMS and web chat, letting you feed all conversations to a single hub for agents to respond).

Social Media Logins

Finally, Click4Assistance’s Live Chat integrates with various social media logins, making it more straightforward to access the app. Google and Facebook logins let them sign up with a single click.

However, the purpose of this integration goes beyond convenience. Logged-in users also provide you with their credentials, including their name, profile, and email address. You can use these contact details for lead targeting and marketing communications.

Conclusion

Click4Assistance’s integrations help you operate more efficiently and provide customers with superior services. Agents can see visitor information dynamically, including their full name, email address, and reference number. Reps can also pass this information around, eliminating the need for customers to repeat information every time they speak to a new person.

C4A also offers bespoke integrations that deliver additional functionality beyond those that come as standard. Our in-house team can consult on data export and extraction and connecting systems to telephones. Try us today.