10 Popular Companies That Use Web Chat for Website

Webchat has been around for quite some time and while lots of businesses have been slow to adopt live chat as part and parcel of their customer service, there are many companies who have been using live chat to build bridges with their customers for some time. Here are some of the most popular companies that use web chat for website practices to engage with customers, improve onboarding, and ultimately make their business a more competitive entity. See how you can take inspiration from how they use web chat for website interactions.

1. Nikon

This popular camera retailer has a very simple straightforward approach to their live chat because the customer service agents are equipped to deal with numerous technical concerns. Live chat is available Monday through Friday between 9 am and 5 pm, which customers can start by entering their email address, name, and what they can help with up to a maximum of 200 characters into a contact box. From technical issues to getting a refund, Nikon’s easy-on-the-eye chat interface makes everything far from technical!

2. Shopify

One of the most popular e-commerce platforms and provides many resources as part of its Shopify community, such as articles on its help centre, but the live chat support is the best tool to help with every type of inquiry. Shopify has dedicated 24/7 live chat support at no extra cost to gain access to their award-winning support team, either to help business owners run their stores better or get support as a customer.

3. Nike

The biggest running shoe provider in the world, unsurprisingly, has a high-quality live chat section. After entering your first name, last name, and email you can gain access to a variety of information about your products and orders. The live chat is not 24/7 but is available between 4 am and 11 pm seven days a week, which might not be music to everyone’s ears, but most people would be able to access live chat during regular customer service hours, and as it is open at 4 am, we can get in a morning run!

4. Warby Parker

This is an American online retailer of prescription glasses, sunglasses, and contact lenses. As part of its comprehensive approach to customer service, its live chat helps customers with order queries and styles. Available between the hours of 9 am and 10 pm seven days a week, it provides a straightforward approach to accessing customer support and can redirect a customer to the help centre if all advisors are too busy.

5. Wayfair

Wayfair is a home furniture company that provides living room and bedroom furniture and home decor. Wayfair’s live chat takes the form of a virtual assistant. After signing into your account a virtual assistant guides you towards what it believes you need. If it cannot find the answers you require, it will locate human assistance. Its customer service is open Monday to Friday between 8 am to midnight, between 8 am and 8 pm Saturday, and 9 am and 6 pm Sunday ensuring that real human help is available beyond a chatbot.

6. Goldsmiths

This UK-based luxury jewellery retailer provides customers with high-quality earrings, necklaces, bracelets, watches, and much more, and as expected, Goldsmiths live chat provides immediate assistance from real luxury jewellery experts. Subject to availability, live chat hours operate between 9 am and 9 pm. seven days a week.

7. HSBC

HSBC is a worldwide banking provider that helps personal and business customers with borrowing, investing, insurance, and financial well-being. Live chat is provided by a virtual assistant known as MOBA and guides customers to select a specific topic, such as Accounts, Products, or Digital banking. If you cannot find the information you're looking for, you are directed to a live chat assistant that can answer common banking queries 24/7.

8. EE

EE is a UK-based mobile phone provider that can help personal and business owners with a variety of help relating to device upgrades, ordering, and delivering, technical support, helping if an item has been lost or stolen, and internet coverage. Help is available by logging into your account and choosing the Help icon in the corner of the screen, which is accessible seven days a week between 8 am and 10:30 pm.

9. Moneybox

Moneybox is an investment service based in the UK that provides several savings products including lifetime ISAs, stocks, and shares ISAs, and can provide numerous information on many aspects of savings and investments, such as buying a home, mortgaging, deposit withdrawals, or any general financial questions. The Moneybox live chat takes you straight to a financial expert that can provide a diverse range of support to guide you through your investments and is open seven days a week between 9 am and 5:30 pm.

10. British Gas

A utility provider of electricity and gas to British homes, British Gas offers a variety of ways to get in contact with them to discuss any concerns relating to a customer’s energy account. Their UK-based web chat team is available between 9 am and 5 pm to provide support relating to home care, gas and electricity, and energy prices,  among many other aspects of support.

Many businesses are now utilising webchat, and that includes us. At Click4Assistance, we help customers with any aspects of their live chat software. When you opt for a web chat with us, you can choose to start a chat with either our sales team or our support team. Easy to use, all you need to do is either sign in with your Facebook account or provide a name to get connected to us right away. If you are considering using web chat for website practices, upgrading your business to incorporate web chat will make a massive difference to the overall quality of the customer service you provide. So many businesses use live chat, but if you want to make a difference to your customer, it is about making sure that you make the most of your web chat more creatively.