Click4Assistance glyph Flower shape graphic Rectangle shape
25 May 2022 | 2098 views

What is ‘smartCast’?

What is ‘smartCast’?

Want to optimise your company’s sales opportunities? Get the right tools with the help of Click4Assistance’s all-in-one live chat for businesses solution.

Effective communications are at the heart of every successful business. Businesses need to be able to communicate with their customers in multiple ways, using a set of website chat tools to help them achieve their objectives.

At Click4Assistance, we’re known for providing live chat for business with solutions that help transform customer service operations and provide better user experiences for customers. But that’s not all we do. Want to see how we can help your business boost its potential? Take a look at our highlighted feature for this article… smartCast.

What is the smartCast feature?

The smartCast feature allows the chat window to smoothly expand to present any webpage. There are three different ways this can be done which will enhance the visitor’s journey:

  • the operator can push a mini webpage in front of the visitor during a chat,
  • the visitor could expand the window themselves for more information
  • the window can automatically display the panel after a set amount of time.

What are the uses for smartCast?

There are many ways in which the smartCast feature can be utilized on your website chat widget, presenting many different types of information including:

  • Promotional video’s explaining your services.
  • Secure payment page to complete transactions in a single contact.
  • Present your products to close a sale.

How does smartCast work?

A visitor will start a chat in the normal manner and after some time chatting, the visitor may wish to make a purchase, in which case the operator can cast a payment page beside the chat in question for the visitor to submit. The smartCast functionality can be initiated when the operator opens the ‘Auto Navigation’ list on the Dashboard and selects a pre-existing link then ‘CAST’. The operator can also manually copy and paste a URL directly into the text area. On the visitor’s side, this will extend a window beside the dialogue form, which presents the page so it can be viewed and interacted with alongside the chat.

A visitor can also initiate smartCast, by clicking on an icon embedded in the either the toolbar or header which is visible from the start of the chat. The smartCast panel can also be set to automatically appear after a certain amount of time, so for example if you are using queuing you may wish to display a promotional video whilst the visitor is waiting for an operator.

Finally…

smartCast is an additional website chat tool within the Click4Assistance software to provide visitors with further information about a particular product and even secure a sale directly from within the chat. To see smartCast in action please take a look below or go directly to our YouTube channel for information on other Tools within the Click4Assistance solution.

You can find out more about Click4Assistance and Livechat for business with our detailed guide to each of our features, and contact our friendly team on 01268 524628 today for a free trial or demonstration.

Popular Blogs

The Best Ways to Cross Sell and Upsell with Live Chat Services 20 Dec 2016

The Best Ways to Cross Sell and Upsell with Live Chat Services

“Here is a simple but powerful rule – always give people more than they expect to get.” – Nelson Boswell.

Read more
Insurance Firm Jumps into Implementing ‘Chat on your Website’ Software 23 May 2017

Insurance Firm Jumps into Implementing ‘Chat on your Website’ Software

Being an insurance broker can be difficult when there is a vast amount of competition offering the same products.  Ensuring your communication with your customers is accurate, fast and professional is vital when attracting new and returning customers.

Read more
How to Add Live Chat to my Website? Use a Live Chat Plug-in 5 Aug 2016

How to Add Live Chat to my Website? Use a Live Chat Plug-in

This article is part of a series that explains the various aspects when you are considering live chat for your website.  Whether your website has been built by your own developers, an outsourced development company, or you’re using a 3rd party solution such as WordPress at some point you will need to add a chat window plug-in.If your looking to add live support chat to your website, visit this link add live support chat to your website

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!