Information on Live Chat Software

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Your Website, Your Logo

100% customisable!

Use a pop up or embedded window, show an operator photo or a different language, the choice is yours.

Grab their attention

Whether ‘sticky’ or embedded, the chat button or invitation is the gateway to your team. Present your image, your way.

Make it Personal

What data is important?

You decide! Validate info before the chat or gather feedback after, even sync with social media for a complete picture.

Live Chat Solutions - Customisation

All aspects of the live chat solution that are visible to your visitors can be branded to suit your corporate image for a seamless fit within your website(s), ensuring your visitors know they are speaking with your experts.

The best live chat solutions

Maximise your BRAND

Present a pop up window or use the live chat widget to embed the window into the page whilst preserving your brand identity throughout the visitor journey. Include a photo of your operator or show promotional and marketing information, even allow the visitor to print or email the chat transcript.

Webpage showing a pop up chat window and a live chat widget embedded window

EASY and flexible

The live chat solution can present your message and gather the data you require with a few simple changes, no technical knowledge is required for a simple implementation.

Image showing multiple chat buttons and windows available within the live chat solution

Flexible and Versatile

Easily upload a button design of your choice, the image will automatically change when your operators are offline. Embed the button into the page design, use a ‘sticky’ button which remains in constant view when the page scrolls or a combination of both!

Gather Information

Use the ‘Pre-Chat’ form to collect valuable information (e.g. phone number, email address, account number, etc) for operational and marketing purposes, whilst maintaining your corporate image with fully flexible branding capabilities.

Unlock Opinions

Visitor feedback is essential to understand your audience. Design your own surveys and present them at the end of the chat, or when a 'Survey' button is clicked on your website.

Anywhere, ANY DEVICE

Smartphone mobile device displaying a customised chat window using live chat widget

Design adaptive chat windows to improve customer experience on PC, tablet or any mobile devices. Your visitors can contact you from their home, office or on the move.

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