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Customers
Great product, supportive team. We have found the Click4Assistance solution to be much better than our previous supplier and has given us increased control and flexibility. It offers exceptional value for money.
James
Southampton Council
Our experts can offer advice and answer your
questions regarding live chat for your website.
GDPR
UK Data
ISO 27001
GCloud
FSQS
16 years of providing live chat software to Local and Central Government in the UK means we have a vast pool of knowledge and experience. Collaboration with some of the leading Councils has fuelled development of the solution and changes to business practices to ensure the software is the perfect fit for Local Authorities.
Registered with GCloud, Click4Assistance make procurement straightforward and provide the flexibility required. We know that refuse causes high levels of enquiries and parking permit renewals and blue badge applications require extra assistance. Public service enquiries can be varied and complex, our authorities benefit from support from people who understand the challenges.
For access to great information produced from many years working with Local Authorities, click to read our blogs:
Proven to improve visitor satisfaction, increase first contact resolution, reduce time and save costs, Live Chat is the preferred method of communication for citizens and authorities alike.
Hi, Doug, welcome to our live chat, how can I help you?
Hello, I’m trying to report a missed bin collection.
No problem Doug, was the missed collection today?
Yes.
Thanks Doug, this can be done online, I’ll redirect your page to the correct form.
Auto redirect to Missed Bin Report Form
I’ll stay with you in chat in case you have any questions while completing the form
Thanks!
Welcome to live chat Doug! I’m Artie the chatbot, here to answer your questions or get you to the right advisor. Please select one of the below:
Collection day
No problem, can I take your postcode please?
XY59 Z99
Ok, your collection day will be Thursday, I’ll transfer a document which gives you a full timetable
System File Transfer – Bin collection timetable
Is there anything else I can help with?
Yes
What can I help you with?
I'd like to speak with a real person.
Ok I will connect you now…
Chat transferred to Sue
Hi Doug, my name is Sue, how can I help you…
When the majority of visitor questions are repetitive and easy to answer, automating your solution makes perfect sense. A chatbot acts like another member of your team, taking chats and answering the visitor quickly and easily 24/7, answering, advising and signposting where required.
When only a human response will do, your bot will hand off to the appropriate available agent, transferring the chat just like a human colleague, with a full transcript of the conversation visible. Your bot can even be used to triage enquiries, performing more complex routing by asking preliminary questions to establish the correct team.
Save time and money, reduce resources and improve customer satisfaction with a chatbot today.
More than live chat, Click4Assistance allows you to converse with citizens on any of their chosen platforms. Integration with Facebook Messenger, WhatsApp and SMS ensures you include citizens that prefer to use social platforms to communicate.
Video Chat provides a face to face interaction without needing to be in the same room. Useful for sensitive subjects or when body language would help communication.
Meeting Rooms provide the perfect environment for group discussions and consultations.
With a feature rich, easy to use solution which continues to develop you ensure your Authority is future proofed to handle new messaging platforms and exceed your citizens expectation.
Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.
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