Information on Live Chat Software

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Live Chat Widget

Our Live Chat widget enables you to place a real, live person in front of customers on your website.

Live Chat Widget and Live Chat Window

INSTANT communication

A seamless fit doesn’t only look good, it creates confidence that your visitors are talking to your experts. Our Live Chat widget enables you to place a real, live person in front of customers on your website. After choosing from a pop-up window or an embedded live chat widget, full customisation allows you to ensure your brand is represented.

Webpage showing a pop up chat window and a live chat widget embedded window

COMPATIBLE and flexible

Tablet and smartphone mobile devices showing live chat support software chat window and call back form

Multi-Device Compatibility
Configurable to work on PC, tablet or any mobile devices, your visitors can contact you via the live chat widget from their home, office or on the move. Your knowledgeable staff are just one click away from answering your visitor’s questions and concerns instantly.

Working Out of Hours
Effective even when you are not at your desk, the chat button will automatically change to a call back option, allowing visitors to leave valuable contact details.

SIMPLE, intuitive & user-friendly

Click4Assistance has been designed for a single or multiple user environment. The Dashboard is the control centre for chat operators, providing a cutting edge, intuitive and user-friendly interface; useful tools are at your fingertips.

The Click4Assistance live chat software dashboard showing a live chat in progress.

Image of the pre defined replies functionality available within the Click4Assistance Live Chat solution Time Saving

Unlimited predefined replies for accurate answers. Keyboard shortcuts and auto-prompts based on the dialogue increase speed and optimise response times.

Image showing file transfer button within a live chat window Exchange Information

Send and receive brochures, quotes, application forms and more, during chat with our secure file-transfer feature.

Image of a map showing the visitor location within visitor activity tracking in web chat softwares Location, Location, Location

Detect a visitor's whereabouts and view on a map to identify delivery areas, locality to your nearest store or office, or even measure success of regional marketing campaigns.

POWERFUL FEATURES at your fingertips

Magnifying glass icon showing the best live chat software allows you to automatically navigate your vistor to the appropriate page

Escort Your Visitor

Automatically navigate the visitor to any web page. Co-browse to see the web page your visitor is viewing.

People icon indicating operator transfer functionality within live chat widget

Capitalise On Knowledge

Call on your colleague’s expertise and invite them into a chat, or transfer to the most appropriate operator.

Audience icon indicating meeting room functionality available for live chat on website

Multiply Your Reach

Launch new products or host webinars with multiple visitors within a Click4Assistance meeting room.


Categorise and store chats for management analysis. The reporting suite enables full recall of transcripts from our secure database, along with vital information on your chat operations including operator productivity. APIs are available for extraction of information into your legacy systems. For more information on reporting click here.

Image of reports available within the Click4Assistance live chat solution

Click 'Next' to read about more features within this solution.

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