Information on Live Chat Software

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Website Live Chat for Enterprise Organisations

As an approved provider trusted by major UK companies, Click4Assistance has designed the Enterprise edition to satisfy the needs of larger organisations and call centre environments.

Website live chat software solution

SECURE and UK compliant

Security is our highest priority. Our servers are located in Europe’s largest and most secure data centre based in London which offers world-class security and leading operational resilience. The data centre is ISO-accredited for Quality Management (9001), Business Continuity Management (22301), and Security management (27001). Operated using cloud-based technology and SHA-2 256-bit encryption, the website live chat software also conforms to the latest EU cookie law, and is PCI compliant.

Image of a laptop chained with a padlock showing the high level of security included with Click4Assistance website live chat

BENEFITS for the larger organisation

Our long-term strategy ensures a robust, reliable service with guaranteed uptime in accordance with our SLA. Constant R&D ensures we stay one step ahead of expectations and you’re armed with the very latest technology. Larger organisations will benefit from the following...

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Bespoke reports and additional development services are available from our talented technical team, tailor-made to your requirements.

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Fully Hosted

This website live chat solution ensures no manual updates or ongoing maintenance is required, whilst allowing simple implementation and uncomplicated delivery across your organisation.

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Integration with your existing systems ensures a seamless flow of information across operational processes.

EXPERT knowledge & support

Delivering more than website live chat software package, your UK-based dedicated account manager provides a single point of contact to ensure continuity of customer service. With in-depth industry knowledge, our experts can offer advice and consultation alongside a range of professional services.

The Enterprise edition includes all professional features, with the addition of:

  • Advanced Reporting Suite including full audit.
  • Enhanced security setting and AD integration.
  • Superior Chat Distribution System.

Request a Demonstration

A member of our experienced team will remotely share their desktop, enabling a personalised walk-through of the Live Chat software, answering your questions and offering advice.

Please contact us on 0845 123 5871 or enter the details below to schedule a demonstration at your convenience.


A big thank you to our happy customers for their kind words...

"I think the customer service is excellent. We have a very good account manager that has the ability to translate technical information into a language that's easy to understand. Everyone in the business has been very impressed with the Click4Assistance software."

UK Power Networks · Jenny Causer

"My dealings with Click4Assistance have made a refreshing change from our current chat solution provider and were a contributory factor in our decision to switch. We are now in the process of developing our new connection and are finding the process relatively simple and stress-free."

Destinology · Paul Marshall

"Click4Assistance offers our customers a fantastic service allowing our brand to have a real time relationship with our customers online. I am extremely excited by this partnership as we aim to be at the forefront of Live Chat developments and customer experience online."

Harveys · Perry Braun

"We have found working with click4assistance a delight. The product has all the functionality we need and it is great value for money. The support received from the team has been brilliant and fast and the team at Click4Assistance have been on hand to help us when we needed it."

London Borough of Waltham Forest · Tracy Cox

"I extensively reviewed the market when I looked at providing web chat for our UK website. They have helped me every step of the way and assisted in configuration and design of our chat. They are always available on the phone (or web chat) and I cannot fault their service."

Cruise & Maritime · Dean Medley

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