Use our British-built technology to open new communication channels convenient for your staff and the people who speak with them, improve performance and modernise your contact centre operations.
Why leading contact centres choose us
We understand that every contact centre is unique. Our platforms are fully configurable to meet your specific requirements, ensuring tailored solutions for your organisation and customers.
Trusted by contact centres across the UK
From small service desks to large-scale call centres, we help organisations improve customer communication, streamline workflows, and boost satisfaction. Our solutions enhance efficiency and ensure seamless interactions between agents and customers.
Complete customisation to reflect your brand
Your chat buttons and windows should match your brand’s personality. Our configurable web chat allows you to provide a unique, professional experience that leaves a lasting impression while reinforcing brand identity.
Optimised contact centre processes
We streamline workflows by giving customers and agents more communication tools. This removes unnecessary bottlenecks, reduces duplication, and automates repetitive tasks such as data entry verification and call routing.
Personalised customer service interactions
Our technology enables organisations to treat customers as individuals by using their names and recognising their history. With advanced analytics, you can tailor interactions to create a more engaging and meaningful customer experience.
Monitoring and measuring performance
It is essential to track key metrics like satisfaction, first contact resolution, handle time, and agent productivity. Our platform collects data through quality assurance reviews, customer feedback, and powerful analytics tools.
Flexible short-term licences for peak times
We understand that contact centre demands fluctuate due to seasonal trends and campaigns. Our flexible licences allow you to scale your live chat solutions as needed, ensuring seamless customer support during peak periods.
Seamless multi-channel communication
Customers prefer to engage through their chosen platform. We enable communication via WhatsApp, Messenger, SMS, email, video, voice, and social media—ensuring effortless connections with just one click.
Multi-language support for global reach
Engage with a diverse customer base using AI-powered translation for instant, accurate responses. Our system ensures smooth, real-time communication across multiple languages for international customer service.
AI-powered insights for smarter service
AI delivers actionable insights and recommendations, enabling agents to handle queries faster and more accurately. By automating the analysis, contact centres can enhance efficiency and improve customer satisfaction.
Secure, GDPR-Compliant & UK-Based
As a UK-based provider with ISO27001 accreditation, we prioritise data security and compliance. Your data remains secure and is always hosted within the UK, meeting the strictest privacy and regulatory standards.
Tried and tested communication solutions tailored for universities including Live Chat, Chatbots and AI.
Live chat
For human interaction and assistance
Provide real-time support with our customisable live chat platform:
Improve customer acquisition, onboarding, and service while building rapport.
Benefit from a resilient, proven live chat solution with expert support and guidance.
Managed by human agents with 60+ built-in reports for insights.
Designed, supported, and maintained in the UK for seamless integration and reliability.
Coni
The conversational chatbot
Coni automates routine enquiries like product availability, service scheduling, and order updates.
Fully customisable with our intuitive drag-and-drop builder.
Reduce staff workload while ensuring excellent customer service.
Seamlessly integrates with your website for real-time responses.
Designed for efficiency, accuracy, and smooth user interactions.
Arti
The AI chatbot
Powered by ChatGPT, Arti enhances efficiency with human-like interactions:
Train Arti with FAQs, service manuals, and workflows for accurate responses.
Automate tasks like appointment scheduling, order tracking, and general enquiries.
Provide instant access to product resources, guides, and offers.
Built for businesses needing advanced, AI-driven customer support.
Start a chat from anywhere with just one click
Our live chat solution facilitates teams across various departments to manage a wide range of parent and student interactions and signposting, including:
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
OVER 20
Years Experience
Providing Chat Solutions since 2004
99.99%
Service Uptime
Offering a resilient & reliable service to all our customers
UK Based
Regional Location
Your data resides & will never leave the UK
100%
UK Based Staff
We can be reached via Chat, Phone & Email
99%
UK Clients
Focussed on needs of UK industries and organisations
The contact centre industry is embracing AI technology
Harness the power of the latest AI technology
Account enquiries
Provide instant answers on service statuses, usage data, and account balances.
Issue resolution
Guide customers through self-service troubleshooting steps, reducing wait times.
Upselling opportunities
Offer personalised recommendations for product upgrades and add-ons.
Compliance support
Train chatbots to provide guidance on policies and procedures.
Customer retention
Proactively engage customers with loyalty offers, updates, or reminders.
Meet Coni the chatbot
Coni by Click4Assistance is your fully automated chatbot, seamlessly guiding visitors to live agents or independently answering their queries. Coni bots are customisable through our intuitive drag-and-drop interface and powered by pre-set questions and answers.
No code involved!
See the chatbot in action
When live agents are unavailable, Coni provides round-the-clock support, ensuring a smooth customer experience. Coni is designed to triage commonly asked questions and reduce agent workload.
See the chatbot in action 
Click one of the options in the chat window on the right to explore how Coni can work for your contact centre and transform customer interactions.
Find out moreClick here to try Coni
Note: This example showcases how Coni can be tailored to the contact centre industry, but it can easily be configured to meet your organisation’s unique needs.
Seamless omnichannel communication
Connect on their preferred channels
Allow customers to reach your team via WhatsApp, SMS, Facebook Messenger, or live chat – all managed from a single dashboard.
Click2Call
Enable customers to initiate calls with one click. Instant connection with your team for personalised support at no cost to the customer
Video chat for education consultations.
Host secure virtual consultations for customer service discussions, sales interactions, or technical support, ensuring satisfaction.
Why Choose Click4Assistance?
For over 20 years, we’ve been providing resilient, secure, and feature-rich live chat solutions to businesses and organisations across the UK. We serve a diverse range of sectors, including:
Click an option below to find out more
Almost 40% of our clients are in public services, charities, or insurance, and 25% of the UK’s universities use our services.
Read our contact centre blogs
View all blogs
17 Feb 2022
Contact Centres, Not Call Centres
Are contact centres and call centres the same thing? Explore the key differences and discover the ways a contact centre could transform your business with live chat software.Contact centres and call centres - aren’t they the same thing? While ultimately, both provide customer service solutions for businesses, there are some major differences that set them apart.
Read more
4 Jan 2022
What Is The Future of Contact Centres?
Learn more about the future of contact centres and what it means for your enterprise.Contact centres perform an essential function in the modern economy. They connect millions of customers to businesses so that they can efficiently solve problems.
Read more
30 Nov 2021
The Perfect Contact Centre Live Chat Solution
Find out more about live chat software technology such as Click4Assistance can empower your businesses or organisation to better engage with your audiences.For many people, it’s no secret that online communication has become the predominant method of conversing with others. According to recent statistics, 52% of respondents confirmed that they mostly communicate with others through instant messaging platforms.
Read more
22 Jan 2025
The Impact of AI Assistants in Contact Centres
Discover how AI assistants are transforming contact centres by boosting efficiency and enhancing live chat for website. Explore key benefits and use cases.
Read more